Porsche Carlsbad

The service department here is absolutely top-notch… David saw the care of my car through with personalized messaging from start to finish. I knew everything that was going on every step of the way. Awesome transparency, and customer care. Wow! Thank you so much!

We managed to blow two back tires on our new Cayenne in one week! Kassy worked with us on both occasions and did everything she could to help us get the tire changed. In the first case she helped me get a loaner until they got the tire. She gets 5 stars, and so do the mechanics who helped us get on our way.

My car needed regular maintenance and new brake pads so I scheduled service with David to have this done. He was incredibly helpful from the time I dropped off my car, to checking me in, keeping me posted on updates and having my car dropped off after service was done.

What often feels like a black box where I don’t understand what has been done to my vehicle and service charges adding up to insanely high amounts was all made transparent and easy to understand.

He also worked with me to get a loaner when there wasn’t one available and really went above and beyond to ensure my service experience was the best. I am beyond impressed with him and the Carlsbad Porsche brand.

Braie in the service department is absolutely outstanding!! The care and attention Elsa and I get are above and beyond any service center I have dealt with in my 20 years of owning luxury vehicles! I love my Porsche, and I really really love the Carlsbad Porsche Service Center!

I had an issue with the interior lining drooping on my cayman and took it to the dealership to get it fixed.

My service rep, Kassy Kinsey was such a pleasure to work with.

When I arrived she had all the paper work ready. And mentioned given my car was in good standing with Porsche (consistent service, official parts, etc…) she would explore if Porsche could cover a portion of the cost. Not only was she able to help get Porsche to cover the cost, but they covered 100% to get my issues resolved. This speaks highly that this location continues to take care of their loyal customers.

Thank you Porsche Carlsbad and Kassy for your awesome service!

Kassy provided excellent service from the start to finish. She is nice, helpful and knowledgeable - a pleasure to work with. Everything went well and was exactly as I would hope EXCEPT…I would expect my car to be washed after spending over Seven Thousand Dollars at the dealership. Other than that it was perfect.

Excellent customer service with a welcoming and comfortable waiting area with snacks and a coffee bar! Or they offer fantastic loaners so you can run errands while they fix up your car with a courtesy wash. I actually look forward to getting my car serviced here!

Took my Macan in for the known issue of the leather shrinking and separating from the dashboard and they were able to perform a goodwill warranty with a brand new dash - I only had to pay for the labor! Mind you, this is a very expensive repair, so we’re very happy with the outcome and will be returning for future services/parts. Jeff, our Service Advisor was very helpful and professional. Thank you!

Alex and Dieter were absolutely wonderful to work with when buying my new Macan! The whole process was seamless and fun. They answered all of my questions and explained everything thoroughly. Very, VERY happy to be part of the Porsche family!

Nobody likes having to have their car worked on. However, Porsche Carlsbad makes the experience as painless as possible. First class the whole way. Extremely professional, great communication, they go above and beyond. We live over an hour away from the dealership but it’s worth it in order to get this kind of service and have the peace of mind to know the job is being done right. If you need your Porsche serviced or anything, Porsche related do not hesitate to make Porsche Carlsbad your first and only stop.

I just want to thank Porsche Carlsbad for an effortless car buying experience. Kyle Raftery was the salesperson who helped me. Kyle did an excellent job of answering questions and explaining the differences in the 718’s I was looking at. There was never any pressure to make an immediate decision.
I would also like to take a moment to thank James Wheeler who accompanied Kyle to my home and had the garage door code entered into the car within seconds. James also helped enter some individual settings and was of great assistance.
I highly recommend Porsche Carlsbad and the whole team. Thank you all!

Jeff Corral is an awesome and attentive to detail service manager which I think is a great asset on how well the service department is. Job was completed and delivered as promised.

Amazing car buying experience! Dieter is very knowledgeable of the cars, educated us on the product and guided us to picking our perfect 1st Porsche!

Communication was outstanding, service done perfectly and our car was delivered clean…outstanding in all respects.
Thank you
John Rowe
2023 Sport Classic
2022 GT3
1988 930 Turbo

I recently had the pleasure of working with the kassy service manager at Porsche Carlsbad, and I must commend her exceptional service. From the moment I arrived to drop off my vehicle, the process was seamless. They provided me with a loaner car, which significantly eased my transportation concerns. Additionally, kassy displayed remarkable patience as I took the time to remove my toddler's car seat from the car - a small but meaningful gesture that did not go unnoticed.

The team promised to fix my car on time, and they delivered exactly that. When I received my car back, not only was it fixed, but it was also cleaned thoroughly, surpassing my expectations. What impressed me most was the competitive pricing for the services rendered, ensuring that I received great value without compromising on quality.

I highly recommend their team for any Porsche servicing needs over the other local dealerships.

Great service this time! Exactly what I would expect of a Porsche dealership.
I got my car in for service in one week, they gave me a loaner car, and they even brought me my garage opener via Lyft when I needed it! Thank you! I will definitely bring my car back for the next service!

Just thought I’d add another positive experience with this dealership! David was my service representative and was terrific! Great positive and happy attitude. I got my oil changed and new brakes finished quickly and the stylish loaner car made me think about trading in my car for a different Porsche!!

Recently my wife and I have purchased a Porsche Macan from Porsche Carlsbad. We both agree that it was the best experience that we have had while buying a vehicle. Kyle Raftery was extremely professional and understanding. After this experience it will be hard for me to shop any where else for a vehicle. I would definitely recommend to anyone looking to purchases a Porsche vehicle to go and meet with Kyle or anyone at Porsche Carlsbad. The entire staff is nice and professional and willing to help with any question. They definitely deserve 5 stars.

Jeff is an amazing service writer. He had always helped with a smile on his face. We wouldn’t ever use another service department for our car. Thank you to your entire team for such a professional operation.

Service department is great . I have routine maintenance completed here and always have a pleasant experience. Appreciate Braie’s professionalism. He is very affable and keeps you informed throughout the process.

Customer service at Porsche Carlsbad is beyond excellent! I’ve only had my Cayenne since December but the couple times I’ve needed to bring it in, I’ve gotten quick appointments and thorough, constant communication while they had my vehicle. The video inspection report is next level and I love it! Kyle is who I worked with in buying my Cayenne and Niki and Kassy are the service advisors I’ve worked with. They are all SO GREAT and I’m looking forward to continuing at great relationship with them all! Thank you Porsche Carlsbad for being incredible and amazing!