Los Gatos Ace Hardware

This is a hardware store with top notch service. There are so many helpful staff members on the floor ready to help you find the product you need to fix, paint, service or repair something in your home. When you walk down the aisle it’s not unusual for you to run across two staff members who will greet you and also ask you if you need any help. Not only are they ready to help, but they are super knowledgeable about the products and will even walk you to the isle where it is located. If you don’t need any large items like lumber that Home Depot has this is the store that has everything that you could find and get in and out of the store without walking down these long huge isles wasting your time. Ace Hardware has almost everything. Go check it out if you have never been there. It’s worth a visit.

Emilio at the paint counter took great care of us and was very patient and personable as well as professional and he even remembered our names after about a week of meeting him at the counter knowing he has had multiple days of work with many customers in between then revisiting the store. Good customer service and hopefully he gets recognition
Very clean organized store but it is just a bit pricey but what's not these days... All around no complaints and props to Emilio 👍🤓

Good selection and help. Only negative is they could not find me in computer as I didn't have my card. Records not updated and narrowed by store. My information is shared with Mountain View and Palo Alto store with no problem so your explanation means nothing to me. We went back, got a senior discount and met the manager who took care of returns and provided excellent service. I would now give them 5 stars!

Staff were friendly and helpful. They were able to locate my online order quickly and the line was not long.

I love this Ace hardware. Everyone is knowledgeable, friendly, and willing to help. I've never left there without getting what I went there to pick up. They carry up to date parts as well as hard to find older styles. I definitely recommend this ace hardware.

I love this hardware store. The workers are awesome and willing to help.

Super helpful with some plumbing questions. Good luck getting that kind of service elsewhere.

The only store to carry a good selection of watering buckets. Went to 5 stores and no luck.

Big selection, very helpful, they hire lots of high school students to give them great experience

Just super helpful staff, and it's been that way for decades. They employ teens as well as knowledgeable adults, all of whom ask you if they can help whenever you look like you might need it. It's sometimes shocking at how helpful they are after shopping at understaffed big box stores. This is what you want a local hardware store to be like, and I buy stuff here I would otherwise save a couple bucks by ordering on Amazon because I like having them here and it's worth it.

I love this store! Great place to pick up hostess and entertaining gifts, love their towels and oven mitts, they have a huge selection of annual and perennial plants....my favorite shopping stop!

This store is great. There is always plenty of staff on the floor and they are so helpful, friendly, and knowledgeable I never have trouble finding help. This is a where I come for the hard to find screw or bolt and I don't have to buy a packet when I need only a couple.

I come here often for home projects. Just recently, I came in for a plumbing fix. I needed an adapter to connect my drinking water faucet to my water filter. Collin Roberts was extremely helpful. He, along with a couple others, spent an hour brainstorming and scouring the store for the right fix. He even called a plumbing store to inquire if they carried a particular part. At the end, Collin came up with a great solution. He was so patient and didn't give up.

I'm so glad we have an Ace Hardware in our neighborhood and with such great service and products I need.

I had to run in for a couple of quick things one day and I have to say I am very impressed. The store itself was very clean and well organized, but the especially impressive part was the staff. I dumped into Darren who was able to help me find what I needed for my project while also giving me some extremely helpful advise on better quality materials to use. He even went out of his way to take me to another department to get a couple of keys cut to save me time as well. 10/10 will be going back there anytime I need something.

Customer service is lost these days with big box stores. But not at this Ace Hardware! They were on point at every turn. Fri, helpful, fast and knowing the store. Hopefully other stores can do the same, two visits in and , I plan to go again.

Everyone here is always so nice and helpful. It might be more expensive than home depot on some things (but not all), but it's so convenient and a pleasant experience.

Also, the holiday lights I bought to decorate my house were cheaper and better quality than what I was able to find on Amazon!

Great hardware store; well stocked, attentive and knowledgeable staff. Feels like a local shop and not like a giant chain store.

Clean, Friendly staff, Easy to find items I needed.

One of the best Ace Hardware stores around. I've been going here since 1975 (Coast to Coast Hardware back then) and they've always been one of the best. They stock almost everything you could need and there's always an employee walking around that is ready to help you out. I'm a General Contractor and I shop here every chance I get.

I came in looking for a grill, the assistance I got was amazing and I found everything I was looking for very quickly, they even loaded it into the car for me.

A few weeks later I get a hand written letter from them, letting me know that the price was incorrect and it was actually $100 cheaper. The owner had already refunded my card and was just letting me know. This is the type of honesty and customer care that will keep me coming back. They didn’t have to do that, and I would have been none the wiser if they didn’t.

Can’t recommend this place enough!

Excellent service and surprisingly expansive selection