O'Reilly Auto Parts

Had a burnt out headlamp and Carlos was so nice and helpful even when I didn't remember the year of the car. So friendly and professional. If I could give 6 stars I would.

Great Service and welcoming attitude is what I've experienced and observed on each of multiple visits from the time you walk in to the min your walking out... with or without a purchase.
And they are very attentive during the visit, if they notice your kinda lost in attempting to find what your looking for or just want to see if your in need of any assistance- They're on top of it.
More then I can say for so many other auto parts/ service places I've visited within the northern Cali area.
Knowledge, Willing to assist, Courtesy is part of the every day practice here and that's the huge difference of a customer wanting to revisit or wanting to avoid a place.
Much appreciate the promptness as well!

Everything I needed for my vehicle is always in stock. I like how the workers are really friendly and greeted me as I entered. They're very helpful in finding what I need and even lent me tools to get the job done. Parking was great and spacious enough to accommodate a lot of cars. I like the social distancing and put the card machines on another desk for their customers. The place was really clean, organized, and well stocked.

Great place to buy your auto parts, tools, and other things. This O'reilly's store always has more auto parts and other relevant merchandise compared to most other auto part stores. What I like most is their friendly staff! They always notice and greet you, offer some help to meet your needs. I especially want to give kudos to Eirik, one of the Assistant Managers there. He handled my faulty part under warranty without a hassle and in the most satisfactory manner, in fact his customer interaction and proactive handling of my issue, positively exceeded my expectations.
I highly recommend shopping here because of more parts options and excellent customer service.

Great service, team was very helpful and attentive to my car problem 👍🏼

Helpful staff helped me find what I needed and the store had the inventory in stock available. Win win.

The guys here were hella helpful! I was taken care of by 2 different people on two different occasion they were down to earth and nice guys. I would recommend this spot for things you need!

I'm the kind of guy that doesn't know much about cars or what I was even supposed to be getting at the store. Worked with a guy named Andrew who gave me some of the best customer service I've ever experienced in my life, whether at a car place or a restaurant. He came right out to my car, helped me figure out what I needed, and even refunded and replaced an item I had bought that was just the wrong item. I don't know about anyone else at that store, but if good customer service and help with your car is what you need. Go to this O'Reilly's in the evening and ask for Andrew.

Friendly and helpful staff. Kumar helped me pick the right product and even helped with installation. 5 stars!

I love coming here. It used to be Kraegen's, but I feel like it's the same good customer service I used to receive. Everyone is very helpful and this beats purchasing things online. You get that human interaction and you get answers instantly rather than searching it for hours online.

Eirik (may have misspelled) was professional, polite and quite helpful when I needed to exchange an item for which I had no receipt from 2 months ago. I've been to a lot of auto parts stores, and he was a cut above the rest. Hats off to you and thanks!

Anything you need for your vehicle - they probably have it.
Only the profeSionals work there! Lol

Highly recommend this location. Came in with a huge moving truck and a nearly flat tire. They helped me buy an air filler, tire pressure guage and tire repair kit, then loaned me the tools to repair my own tire. It was a truck tire and they were not equipped to handle that, but I was taking a load of relief supplies to the Chico/Paradise fire victims with 50 volunteers and I had to get that tire fixed. Since I was a mechanic and equipped to fix my own tire using their borrowed tools, they were open to the rare/unusual request knowing my situation. Kudo's and thanks to O'Reilly for stepping up and helping us get back on the road quickly as we were reaching out to help those in need. Recommend this location and crew .....

Just the best customer service I've experience at any O'Reilly Auto partsl any auto parts store, any store in general. Eirik went out of his way to try to explain a problem with the lights in my car and help me fix it for cheap. Give me enough information so I can make my own decision and research it myself, just very helpful. And this was going there twiceon two separate occasions once with two screaming kids!

This five stars is for Dino. I was there 5 min before they close. I bought my stuff and I wanted a Cigarette fuse but I did not know what the fuse shape or amp! So i did not buy and when I went out I met Dino outside as he was about to leave. He asked me if I bought the fuse I told him I didn't know which one. He went into my car and found the bad fuse and replaced it with the spare one. Now it works. I asked him how much I owes he said a smile!! Unbelievable guy!
Thank you Dino

Oscar is a great help. Was having some battery issues and Oscar was extremely helpful in testing my battery out and getting me into a new one because mine was old. Thanks!

Always treat me good. They don’t treat me like an unknowing women like their competitors have in the past. I always take my business to O’Reilys. Refuse to go anywhere else. I like their rewards program too.

I went to O’Reilly’s in San Mateo this morning for help. Erik was so knowledgeable and helpful. He helped to take care of the issue I had, he explained everything he did.
I definitely recommend O’Reilly’s in San Mateo on El Camino,

Great personnel, with a great actitud and excellent knowledge of auto parts.
Thank You All!

The customer service was great pics of a wrench set for a project I had going on. I didn't catch the name of the guy that helped me but the customer service was excellent