Window Wares

Window Wares Customer Service/Professionalism + Hunter Douglas Quality/Craftsmanship
We had a mish-mash of blinds in our house that definitely needed replacement (some going back 30 years when house was built, some bent and broken). This was a large project for 26 windows.
Throughout the process Window Wares provided awesome customer service and professional expertise from the onset with Gaylene in the showroom with product options, Gary and team in our house with measurements/samples/recommendations and the installers (thorough, professional quality install for each window).
We settled on the Everwood Faux Wood Blinds. We couldn't be happier with the craftsmanship and with the final overall look in our house. Attaching some photos (sometimes photos "speak" louder than words).

We have been Window Wares customers for many years. Recently visited the Mill Creek store to start looking for new blinds for our home. We really like Hunter Douglas products, we purchased our last blinds 15 years ago and they are still in great condition. We are ready for an upgrade. Gaylene was above and beyond helping us with what would work best for our home. Truly appreciate the time she spent showing us the options that are available. We also like that it is still a family owned business!

We've been a happy customers for many years on a residential and commercial level. The Window Wares team always delivers high-quality products and customer service. We recently had a challenge finding a functional, economical solution for dividing a large repair room for our business. Gary and Michael came on-site to measure the space and consult about the needs. The outcome is a great-looking, vertical blackout blind. We could not be happier. If you're in the market for blinds, make sure you reach out to Gaylene and the team - they are fantastic, and I can only highly recommend Window Wares. Shop Small - Shop Local!

We replaced many blinds in our home shortly after moving in. From the process of choosing what we wanted in the showroom, through the measurements being taken, to the final installation, the entire process was seamless, and we are thoroughly satisfied! We definitely recommend Window Wares! We LOVE our HD blinds! You will too!

We have basically covered all of our windows with shades from Window Wares which is located in Mill Creek. I love that you can get a quick estimate from them on line which helps to make decisions. They have always been very helpful when I have gone into their store and on line and on the phone. The nice part is that if you know what you want, there is no need to go into their store! Once you get an estimate and they come to your house to make sure of the dimensions. At that time Gary will bring the books so you can make a color decision. Their prices are competitive, and they make it quite easy. So nice to deal with a family owned business that has been in business for many years. Highly recommend Window Wares!

The price Michael quoted me was a little higher than I was expecting- However, it seemed fair and I decided to proceed with the order. The owner of Window Wares came out and rechecked the measurements and addressed all of my concerns on how the blinds would set in the window framing. He suggested a color I hadn't considered.

Then they told me the order was delayed due to out of stock material. When the blinds finally came in they took the old ones down, disposed of and the new ones were installed by their rep Michael. For some reason, some of the blinds weren't operating properly and had some damage. So they got Hunter Douglas to make some new ones so my tenants wouldn't be inconvenienced.

Window Wares had them rush them through. I'm very grateful as to how Window Wares took care of me and made sure that everything worked, and installed promptly. Besides having good prices, Window Wares has great customer service and that's very important to me. I'm thinking about buying another property and I'll for sure use Window Wares again.

Nice showroom, great staff, and very competitive prices. We are very happy with our HunterDouglas blinds.

Found the owner (Gary) and his staff to be especially helpful and knowledgeable about the products allowing me to make informed choices and the prices were very reasonable to boot!

BUT If you change your hours and are closed when you web-site says your open and you drive 60 miles round trip on 405 to arrive and find the store closed....do you really want to shop again. Get your web site up to date and keep it that way.

Still the best window coverings store on Mill Creek Blvd. Now with more choices.

Good customer service

I was experiencing a delamination issue on my Hunter Douglas blinds (the cells were falling apart) and called Hunter Douglas and was told they would replace them and I would need to bring them to Window Wares and pay a shipping and handling fee, they would be replaced, and then they would be sent back to my home. I gave them all my information accurately and truthfully. That was what was promised to me. When I called Gaylene she said to bring them in, and asked for a barcode on the side of the windows which I said my blinds did not have.

I was told by Gaylene to bring them in and the cost to ship would be $35 PER BLIND (no way is it that much more to ship two sets than one but ok). I agreed on the phone.

Drove to Window Wares. Gaylene informed at the shop 1) She would not honor the replacement of a similar style. I had to pick a cheaper model or pay $400 per blind (even though the style I had was what a typical consumer would consider to be identical and Alice from Hunter Douglas said they would replace them with the same style) 2) She didn't think Hunter Douglas would replace them (even though they said on the phone they would. 3) lifetime warranty for blinds only only applies to the useful life of the blinds and that is usually about 10 years.

About a week later I received a call from a different representative at Hunter Douglas saying that Hunter Douglas would not honor the replacement of my blinds which I did not accept because that was not what I had agreed to with their original customer service representative.

I am writing this review for 3 reasons
1) I am still waiting for Hunter Douglas and Window Wares to fulfill their original commitment to me. They are still in possession of my blinds.

2) To Hunter Douglas and Window Wares, I didn't appreciate wasting my time, 2 phone calls and 3 hours of driving only to have you not honor your commitment.

3) Anyone who may be considering purchasing premium blinds from Hunter Douglas.... if you see this review is still up.... expect to have a similar experience when dealing with this company....

Extremely disappointing customer service. We emailed back and forth to receive a quote, and the went into the store this morning to place our order. We walked in as they opened, as well as one other family. The other family was greeted first, so we waited (only 1 woman was working). We were not greeted at all. A couple walked in about 5 mins later. The women working left the first family to browse, and immediately moved to the new, older couple who’d just walked in and become helping them. She never even acknowledged us, our wait, or the fact that we were next... although she was fully aware we’d be waiting longer.

We walked out and drove to another blinds store, we’re greeted right away, and placed our order. Would not recommended ever spending money here, it felt as though they picked who’d they’d help based on how much money it looked like you’d spend.