Aptos Ace Hardware

Always helpful staff to help find anything you need. Literally the opposite of the big box stores where you have to walk around in hopes of finding someone to help. Different business strategies but I sure like having the quick and easy help when I need it! I definitely always recommend Ace for the lesser experienced DIYer.

One of the long-standing "traditional" style hardware stores in the Santa Cruz area. They always seem to have sufficient help that is ready to offer assistance.

I have been meaning to write a review for this Ace Hardware store for some time now so, here it is: 5 stars for an amazing paint department. The paint team is super helpful, well beyond any support you will receive from the Kelly Moore team in the same shopping center. In fact, I have quit buying Kelly Moore paint after many frustrating encounters there. Go to the the helpful paint store here at Ace; you will not be disappointed!! In addition, the rest of the store is stocked with a full selection of any other items you need for the kitchen, garden, garage, etc., also with friendly employees, ready to help you with anything you need.

Always helpful staff and well stocked with the basics. Nice to have in this community.

Helpful, take great care of customers

I love my local Ace Hardware. The prices are not that much higher than Home Depot and they have a wide variety of items, much more than you might think. Plus the people who work there tend to know what they are talking about when I go there for something that I am not familiar with, much more so than Home Depot. Plus unlike Home Depot, I don't get the impression that the sales people are trying to avoid me. Usually when I walk in there is someone right there who asks me if I need help and what I am looking for.

There were many customers today, they were trying to stay distanced from each other though. The key maker helped me choose a design for a key copy. I enjoyed his story about wildlife in Minnesota, and am impressed by how his coworker was willing to help another woman with her quick set rekey. The cashier was kind and efficient.

Great Store from the outside looks small but its huge inside with very helpful staff.

Roy, in the Painting Center is a real master with color matching and helping you with all phases of painting. (He's had a lot of experience renovating homes and can advise you on anything else, as well.)

While some folks seem to not care for having a "Greeter" at the door, I find that when I'm needing some bizarrely obscure item, that person at the door can help shortcut a lot of wandering around.

All the folks on the floor seem to have some construction/trades experience and can really be helpful when you've got some home improvement mysteries to solve.

Awesome staff! Went looking for potting soil employee took the time to show me what's on sale looked for it in back of store carried it up to register then another employee carried it out to car! You would never in a million years get that great service at home depot! Thankyou Aptos Ace Hardware!

Love my neighborhood ace!
Friendly atmosphere, always helpful employees..
Usually, have what I need!!

I've been shopping at the Aptos Ace Hardware for many years. Knowledgeable staff always greet you as you enter and can point you in the right direction or call ahead so another staff member is, for instance, waiting at the key machine or in the paint department. Officially a 'chain,' but always feels like an independent, mom 'n pop hardware store, especially (important) now that OSH is gone. Unfortunately, they phased out their cool garden gadgets, but a remodel has given the store a spacious feel and the old-timers are ready, as always, to provide excellent service.

I love this store. The staff is amazing on every level. Best Ace Hardware ever. Over 20 years and they never let me down on anything I need.

Super friendly staff. Fasteners, paint,, garden supply,, power tools... all the hardware store good stuff.
Shop local to bolster local economy, cuz there's enough box stores in the world already.

I love Ace in Aptos. These wonderful folks have endured a shopping center rebuild that would (did) crush most small businesses, but the local confidence and convenience of Ace, coupled with the "I can help you find it, fix it, build it" service has kept it here by popular demand. It's not a store for contractor tools, but it satisfies 95% of any need for serious woodworkers, savvy homeowners, and more.

Ive been shopping here for 25 years. I really value the Aptos Ace Hardware. Great service and very positive attitudes amongst then staff members. Christine is great!

Super nice and friendly. Every time I go in there is someone available and willing to help out. My favorite hardware store in the county.

I went to this Ace Hardware location several times recently when moving my son to Aptos for college. The staff was very friendly every time and went out of their way to help me. Today I called and asked the employee who answered the phone if she could find an item for my son and put it on hold for him to pick up after class. She said no problem and asked the department manager for the item needed and it was there for my son at the register when he came in. I really appreciate the great customer service at this Ace Hardware location because great customer service can be hard to come by these days.

Good hardware store very helpful. Usaully ur asked right away if u need help. But if u want to just get to it. Go up stairs to paint department. Ask the older gent with glasses and he'll get u straight and in the right direction.

Great staff!