Bank of America Financial Center

Thanks Maria for above and beyond services all the time. Really appreciate for accommodating walk in customers. Keep it up.

Thanks Maria for helpful attitude. Teller services pretty slow. Not enough staff.

Went there once and all three associates I spoke to were incredibly friendly and efficient.

They took extraordinary measures help me straighten out a transaction with another bank. Always friendly and accommodating

Best B of A in the East Bay!

Easy banking

You must make an appointment to visit with staff, even if they're during there. Very inconvenient to customers.

Made an online appointment with a 30 min window, waited 10min to be helped only to have to chase someone down. Was told by “Maria” that appts are held only for 15 min? Completely unhelpful branch, 1st time in 12yrs banking with BOA that I’m delighted to not have my larger assets with them. Terrible experience.

This bank is the slowest bank of all time. Been 3rd in line for 15 minutes. Two tellers and one gets pulled off to take a customer to the safe deposit box. Isn’t there one of the three people seemingly standing around that can do this instead of a bank teller? Just dumb.

I HATE THE BENICIA BRANCH!! Only always 1 teller. Long lines and no one to help this 1 teller. We wait and wait and wait until this 1 teller is finally available to now us grumpy customers. The branch manager rarely helps and NO ONE greets us customers… EVER!!!

Not a member. I went in to exchange a $50 dollar bill for 5 gold dollar coins. After the cashier pulled them out, someone else related they couldn't do it for me because I am not a member. This is a poor way of building new relationships. A better way to handle it would have been to ask if I wanted to join the bank. I am very disappointed in poor customer service and policies.

Branch is closed more often than not. Two years into the pandemic, there is no excuse for unscheduled closures. New faces greet you on every new visit; employee retention appears a hard to grasp concept for management. Get your act together head office!

The wait time is always a minimum of 20 min. There’s always only 1 teller!!! Manager is rude and condescending seems to always be on the phone and too busy to assist customers! I try avoiding coming here but have to sometimes since it’s the only one in Benicia. What happened to the days of customers coming first!!! I could go to Vallejo and back have saved time!

Not happy that my local bank has been closed sence late March. I have to go to Vallejo to do the banking. Not a friendly neighborhood,etc. This has gone on for to long. I want my friendly tellers back, the service back, or I'm moving all assets somewhere else. SOON ! 20 years In benicia.

This branch is a zero. No one in the worle should have to worry about your bank being enemy. We put are money in their hands and we should be able to trust the money will be there. or even if i worked all my life so all that i worked for is available only for me. Nope not benicia branch at all. My mother inlaw has dementia , not only are they playing off of her age also they have changed her name on her savings account and when we went to change it they wouldnt show us the name on the account was put back to the original they only assured it was correct. i even asked if they would print a page so we could see. nope they said they couldnt. theres even more im running outta battery so i have to hurry and post

The wait in this location is unacceptable. They were closed for months and months now the have ONE TELLER! ALWAYS LIKE THIS. Used to be a great location. Best in area not now. Customer Service has left the building at BOA.

What the hell kind of bank is only open mon-fri 10-4?!?!