Umpqua Bank

I am so glad we bank with Umpqua. We were recently big time hacked. I called the "fraud" dept...they took over the entire thing and stopped all of it. They are amazing. We went into the Modesto branch and the manager Gina spent 2.5 hrs taking care of everything and opening a new acct. She was wonderful...There was no detail left out. I would trust them and her with any banking problem. She was able and knew how to fix it all and made us feel confident...
I recommend this bank for safety and security for all banking....

I called the Turlock branch because I heard they offer to do a medallion stamp that my large banking Institute that I've banked with for 35 years won't do. I left a message not expecting to hear back but I did. Janet, manager of the Turlock branch, not only called me back but when she heard this was because it needed due to my Mom's passing recently she would see what she could do. I told her my credit union offered the service, but after meeting with the credit union they said they couldn't help me. I was at a loss...then Janet called me again to see how I was doing. She said I just needed to be a member and she'd take care of me! My sister had the same issues in Idaho...went in and opened an account and they helped with the paperwork right then! Unheard of to have people who care at a bank. Opening my account tomorrow!

Excellent service and they even have there own brand of coffee!

The absolute WORST bank I have ever experienced in my life.
The tellers are gossipy and rude.
I received a cheque from a company I was signed up to do business with. The supposed company sent me a letter and a cheque which I was to deposit in my bank. It was a fraudulent cheque. I called the bank, went to the police, called the FBI, everything you're supposed to do. I never spent a penny of the money.
I soon received a letter informing me that Umpqua closed my account.
I am a disabled senior on disability. I have bills to pay on the first of the month. I can't get another chequeing account that fast. Being ill and in a wheelchair, it is a slow process. This was cruel.
Maybe they are good to their big clients, but people like myself are objects of scorn.