Ventura County Credit Union - Moorpark

I left my few banks over a decade and will never go back as credit unions are more personable, don't tend to over charge or charge recklessly. They offer guidance when u ask and i just really love the atmosphere of family. Most corporate banks cause I've had business with 6 of them are profiteers that manipulate how to use your money for themselves so choose wisely my friends

This credit union is amazing. The staff has been nothing but great. Kelly and Juan have been amazing and so helpful. They are honestly the only reason why I moved my kids accounts here too. Juan was so amazing when he was doing a car loan for us a while back that as of now he is the only reason we have done 2 more car loans since.

I had a question this week and Kelly was so prompt with getting back to me. Not sure i would continue my accounts long term without them. I have an account at a non credit union in town and you go in circles for stuff.

I had suggested to the business that I run to try our account at the MP office due to how attentive Kelly was. Now years later she is still as amazing.

I started coming here a little after the Moorpark office opened because Juan had helped my Mom with her stuff and she was impressed.

I was having an issue with my account & had some difficulty getting through to the call center. I reached out to Kelly F, the Branch Manger & she was absolutely fantastic! She was able to resolve my issue within minutes. Thank you so much Kelly & VCCU! Highly recommend 10/10.

This branch has helpful and friendly staff. In this modern world is not easy to find reliable people. However, Stephanie Ochoa is a key example of a reliable, friendly, proffessional who would go above and beyond to truly serve her clients. Thanks to Stephanie we have the peace of mind that we are in good hands. We feel grateful and privileged to be working with you Stephanie!

VCCU is awesome...I recently opened up a checking account and also financed my auto loan through them and it was a fast and easy process. I highly recommend Juan (Banker) for any of your banking needs. He's very professional, knowledgeable and he's pretty funny too!

Love this branch in&out staff very friendly. And it’s close to work. Other branch in Thousand Oaks so busy you have to walk to the tellers on other side of the bank. And only one or two tellers with a big line

👍

Do you guy have a coin machine

No lines. Enough said.

Beware of DATA BREACH and lack of protection for your accounts, especially minor person information. don't trust your kid's account to them as they do not have protocols in place to rectify a situation regarding a minor's information being leaked from them.

Take some time to look at banks and go somewhere else to protect yourself and your children if they are minors and thinking of having an account with VCCU.

VCCU still has not delivered on having a code for identity protection for a minor. They knew the accounts that were impacted from the Data Breach in Dec 2022 and failed to have proper remedial action in place. They knew the account and the information for a minor was leaked. Yet, they failed to obtain codes for a minor. They also failed to notify members that their identities had been leaked until starting in July 2023. 6 months later?!?

In Sept 2023, I brought to their attention that Experian, they contracted to monitor their members identity due to their leak, stated VCCU only contracted for adults not minors and Experian said to go to the bank for a code for a minor code. I have been trying to resolve this with VCCU since only to receive the run around. First they were supposed to call back, then didn't. Then I finally got someone higher up. Then they said Experian is giving out the incorrect information. The. They said they were getting additional services with Experian to resolve this for minors. (Do not be fooled by the word smithing of their marketer on Yelp. their marketer is paid to make them sound better- VCCU did not have services set up for identity monitoring for minors. It is not as simple as a code is on its way. They should have had codes established since the start of the data breach as they knew which accounts and information was leaked.)

I assume they still do not have codes for minors as I have yet to receive a code to resolve this situation. Then they said Experian was closed til the new year and couldn't resolve it saying I'm on a list to receive a code. Which again, shouldn't that code already been in place at the start of the data breach that occurred Dec 2022? that's over a year ago.

As of 1/4/2024, they still have not sent me a code and I sent an email (again.) So from sept 2023 to Jan 2024, we are going on 4 months of trying to resolve with VCCU.

There is already a class action in progress about the data breach situation.

On a separate note, I left VCCU and went to another bank with much higher interest on accounts. In a couple of months, I have already made more on my accounts through that bank than in a year or two of dividends with VCCU. So I endured and still am enduring terrible customer service, problem resolution, and blatant lack of accountability without any great benefits like earning more money on my accounts.

Learn from my mistake in trusting VCCU. Research banks, look up reviews, be informed, and go somewhere else.

Please take the 1 star with consideration of the branch vs loan department. The branch is amazing, Kelly and her staff have always been helpful and friendly. However, the loan department is a mess. I do not recommend ever doing a loan with them. Payments don't get applied properly or on the day you pay them online then they charge you a late fee because they didn't apply it. I paid my loan off in full 3 weeks ago and the loan department acknowledged they had the money but they haven't applied it or closed the loan yet and keep charging me interest. The loan department I've learned is an outside servicing company, not bank staff so there doesn't seem to be much control over it and very little to no communication back to me. I will never do a loan with them again.

Horrible