Natuzzi Italia

I would like to share our experience with our sales and design consultant. Katherine O’ Brien .My husband and I did walk in with many questions. So she first narrowed it down to what we liked/needed That’s the ?.
We visited many times and she continued to welcome us.
We purchased a 6 piece sectional with 2 end recliners ( the selling point) the 3rd recliner right next to the right end recliner! We had one bump in the road. It was resolved quickly. A big Thank you to Katherine for following through and making a lifetime customer.

We went to look at furniture there after a bad experience at Raymour and Flanigan and Sarah the sales person, schooled us on how their furniture is constructed and came to our home, mapped out our house with tape to see how the furniture we were thinking of getting would fit. She then did a computer cad rendering, so that we could see how it would look in our space and all before we made the purchase. we are waiting for our furniture to come in this month. Cant wait to see it! I will post a review after we get the furniture. So we recieved the furniture and it was not what we expected. We had a traumatic experience and the furniture was the last thing on our mind. Since the furniture was under warranty, we tried to get help for defects on the furniture so we went to the new fancy store in King of Prussia and the woman that addressed me was so rude. She had not people skills, she would speak to me whole walking away into an adjacent room. Never did get help. My next step is contact the manufacturer direct in Italy. You spent $12.000 dollars and after they received our money, customer service went to hell!!!!

Had a great experience! Our sales rep, Katherine, was very welcoming and patiently answered all our questions. Entire process was seamless. The delivery team was very professional and took great care in setting up our sectional.

The staff are well versed in the leather and fabric options Natuzzi Italia has to offer on most of their furniture. One associate was able to come to my house and recreate my living room in a program and visually show me what my furniture would look like which was really helpful to help see the spacing of the room. Will definitely be going back when we remodel our den.

Gorgeous, handmade, high-quality Italian furniture for those who are willing to pay for customization and luxury. Be prepared to wait up to 4 months for some of the customized furniture, which is made in and shipped from Italy.

I bought a chair 15 years ago from Macy's, it was made by natuzzi, I didn't see buy it because of the name, I bought it because of the style and quality and I'll have to say, it's one of the best pieces of furniture I've ever owned!

Recently purchased a sofa and two recliners.
Excellent service and very knowledgeable employee.
Thank you Sarah.

Rafael was very helpful.

Beautiful furniture and excellent service

Great service

Serve Buon attenzione

Picked up the swivel chair on 9/8 and today is 9/11. I’ve only sat on it less than 2 hours... The design and quality is just a joke. Final sale no return no refund. I am wondering if the store was actually aware of this issue so made it as a floor sample, but it still costs me $500... Stay away from Natuzzi!

Can I give Natuzzi ZERO stars?
We purchased two reclining sofas and a reclining chair from Natuzzi about two years ago for a total cost of $16,000!
You'd think for that amount of money you'd be getting the absolute best furniture made. NOPE! Not from Natuzzi. The internals of Natuzzi furniture is all Chinese made junk. We have had THREE FAILURES in just two years of ownership. We are now on our second reclining chair. Both broke in less than a year of use!
The first two failures were covered under warranty. When they came to repair them the parts were pre-sent directly to us from CHINA!
This most recent failure is no longer covered under warranty. This is the replacement chair in the photo. Plastic junk that has broken in less than a year.
DO NOT WASTE YOUR MONEY ON NATUZZI

Unfortunately our experience with Natuzzi was incredibly challenging. KoP and corporate staff are unreliable and lack follow through. We received damaged products and throughout the ‘repair’ process were strung along by their repair third party company and had negative experiences with the tech people who came —who didn’t hand us nor had us sign paperwork and submitted it as if we had. We had a tech tell us that a ’fat’ person shouldn’t sit on our ‘repaired’ chair and when we shared these concerns we were referenced back to the unsigned paperwork (that we had never seen) and that was the extent of the ‘investigation.’ We were given a phone number that no one ever answers and the email customer service was unresponsive. I believe someone called Mary answered twice and that was that…more referencing to the one sheet of paper everyone had seen but us.
All in all if you have the time, go to New York and order from Lazzoni, it’s a superior experience. One sentence review- stay away and find more reliable vendors.

I really took a lot of time to think before posting this review, I was hoping this company and its employees at King Of Prussia mall will have some self respect and do the right thing and get my order completed and delivered, my order that was placed exactly a year ago.
Phillip has been nothing but negative and giving fake promises, I have been texting and emailing him and his manager Beth and no response.
My order was placed a year ago, after waiting 5 months, the living room came with wrong coffee table and wrong mattress ( sleep in sofa), the table was sreplaced after 2 months and the mattress yet to come.
Also, sofa came crooked, very poor quality
Two pillows were ordered and came in wrong color and size, still waiting to correct ones to come in.
I have used all my patience and I will be pursuing legal action against this company unless a full refund for missing items is given.
Stay away from this store, very overpriced and not worth the money you spend, plus very incompetent and unprofessional employees.

Lie people. They don’t give you delivery on time . It’s take about a year,