Petro Home Services

The guys did an awesome job. They removed our old oil tank and installed our new Ruth tank with care. We are very happy with the entire process. Very professional. Like it never happened. Thank you!

Petro Home Services has donated an air conditioning unit for my son Luke.
Luke has been a quadriplegic for the last five years and has a very difficult time regulating his body temperature. In the summer heat we must keep him cool or he can become very sick.
We'd like to thank Frank Brassell and the services of Petro Home Services for the incredible generosity!!
I would highly recommend this company for their quality services.

Very happy with Petro services overall, special thank you to Jose Pellecer for outstanding service call, making sure all propane lines are safe and in working order. Very professional, prompt and friendly. Thank you again, Jose!

I had an issue with my air conditioning system,
Technician arrived promptly and explained the problem and offered
good advice in a way that was easy to understand.

Petro has been providing reliable and professional service for our home for years. Their techs always go out of their way to give our older systems the TLC they need and keep them running great. Customer service is always super friendly and accommodating, making me feel valued as a customer.

Just switched to Petro and it’s the best move I made. Jose Pellecer (#433) was the most professional contractor I ever had! He explained everything needed as a result of my safety check and completed everything in a timely manner. He really went out of his way to make me happy and complete the job. I have had a few questions for customer service and they were extremely helpful and responsive. Wish I had made the switch years ago!

Petro has been our go to service company for over 20 years. Normally , they come out the day you call them with any problem. We just had a new Natural gas boiler installed for our baseboard heat , and everything went exactly as planned. 4 guys came in in the morning and were there a good part of the day . When they left the new furnace-boiler was running perfectly and they also preformed a 5 star clean up job of the area. Absolutely nothing to do afterwards, which is quite unusual. The plus was they gave me the best price of 3 quotes and then deducted another thousand for being a loyal customer.

I bought my first oil heated home in 2021. I signed on for a 1 year budget plan to ensure timely delivery and lock in a price. It has all gone well. Recently, I found out that I needed a new oil tank. Although the cost was high, it was nowhere near the highest price I found out there, so I purchased the tank and installation from Petro. I'm on an 18 month, interest free payment plan that makes it really affordable. From the gentleman who came out to go over the job with me and take my order, to the company that installed the tank, the process could not have been easier. Every step of the way, I experienced friendly, professional, and thorough service. From my experience so far, I'm extremely pleased with Petro, and I plan to renew my contract with this company when my current contract expires.

your service has been consistently good included when have call as the result of concern. Thank you. John

I can not say enough good things about Petro. My boiler leaked all over my place on a Sat, of course . Tony the tech was at my house within 45 min of my call. He quickly diagnosed the problem and helped us come up with some quick safety solutions. He also placed the call to sales to see if they were available to come over. He was extremely professional, kind and eager to help. It was the coldest day of the year on record. Bruce made time to come over and gave us a quote for the new heater. He was also extremely helpful, professional and patient and helped us get all the necessary paperwork, info we needed. Within days my new heater was installed. There are many companies out there but when a company like PETRO goes above and beyond and makes you feel like they truly care, it just adds that extra level of quality service. If you are looking for heating/air conditioning Please consider checking out Petro. I have told everyone I know!!!!!!!

Since we had used Petro several decades ago, we knew they would be our go-to for a replacement heater/ furnace for the house.

Everyone we have worked with during the process of ordering, installing and following up has been just superb.

The sales representative, Bruce, came to the house and did a careful measurement to insure he selected the right volume furnace for us. All of his calculations and decisions happened in front of me, and when we were finished looking at options I paid the deposit and knew this was the right way to go.

On the Installation day, the crew arrived slightly early and got right into it. Clearly the Crew Boss and his colleagues are together just about every day. It was like watching a NASCAR pit crew at work. Everyone had a task and even though the furnace was in a fairly small service room, the flow of skilled people in and out never stopped. The materials were laid out so precisely in the driveway, it was clear that no time or effort is wasted when they do their work.

They finished just when they said they would. Showed us the newly installed cut-off switch and departed. The next day I was called to arrange the required follow-up inspection of the furnace chimney.

Without question everyone who has been involved in our upgrade on the furnace has been helpful and professional.

I’d recommend Petro not only for this kind of intense Furnace work but for anything on their website. They have skilled experienced sales and technical personnel.

Just a great positive experience.

Great experience with Petro on the installation of our new air conditioning unit. From the evaluation on what system was best for my needs to keeping informed on when the parts were coming in, to being flexible with my actual appointment for the installation. Very professional and quick service, would recommend to anyone who asks.

We are long time customers of Petro. We stay with Petro for two reasons: they offer a good price plan for heating oil and they offer excellent service. Oil based heating systems can break and when there is trouble, I know we can count on them for quick and quality service.

Service technician was extremely professional and very knowledgeable. This is a new home to our family and the tech was more then willing to explain the heating system and show us exactly how to use it. The tech also took great care not to damage anything while he worked, and replaced some parts that had been worn out. He also cleaned the entire unit of dust and debris, it looks brand new!!

I will also say that when we called to inquire about the services that Petro offered they were very knowledgeable and not trying to sell sell sell. I was able to take my time and compare without feeling pressured to make a decision.

The Petro Home Services technician came very quickly after our service request. We received a call ahead that he was coming so we could sequester our pets and we could track his approach through the Petro web site. Once he arrived he quickly diagnosed and fixed the problem. We were very happy with the service call and highly recommend Petro. We've been customers for over 40 years and have always been happy with the service.

We have used Petro for our oil furnace installation and maintenance in multiple homes know over 20 years. All their service technicians have been very skilled and professional. They've been there quickly when we've had the heat go out in the middle of the night during a snowstorm and increased the oil deliveries, without us having to ask, during the pandemic when we started working from home during the day and increased our usage a lot, so we've never run out of oil. Definitely recommend for all services and installation

My heat was not working so they scheduled a service technician named Joe the same day (evening). Joe was professional and polite he fixed the problem, a part needed to be replaced and air forced out of radiators, which was covered under the service plan or warranty at no cost. In this day and age it's nice to experience great customer service from start to finish.

2/10/2020 Woke up with no hot water called Petro another great experience from a technician name Joe.

Bruce Mattner and the PETRO team did a great job with our conversion from oil to natural gas. They were thorough and patient as we evaluated equipment options and pricing. The installation process went smoothly and was performed in line with expectations.

In 14 consecutive years of dealing with Petro, i have always felt that i was treated as a very valued customer and experienced SUPERIOR customer service from every part of their organization. They talk to you like a human being and a member of their own community, whether you're taking to the local tech or customer service in New York. They have understanding payment arrangements, will negotiate a service agreement to your advantage, react quickly to emergencies, are prompt and thorough with annual service calls, and offer good advice. Their reps are well-versed in their industry and genuinely care about delivering their product in a way that benefits you in the long run. I commend Petro's customer service and hiring processes. Their system keeps detailed records on conversations and troubleshooting and has always anticipated oil deliveries accurately.

I have had a great experience since my initial online inquiry looking for service and pricing. Donna, the delivery driver and the service tech really went above and beyond to get me set up in our new home. Can’t say enough good about them.