Moncler

If I have a choice, I would give 0 stars for their online shop. I ordered a woman's jacket for Christmas on 12/12. But we never received it. Somehow the item was delivered and somebody signed it according to UPS. I called the Moncler service department and they told me to report a stolen good to the local police and get a police report. Then, they will investigate the incident. I am shocked. I thought Moncler is a reputable company that sells luxurious jackets. How can I report a stolen good to the local police since I never had that in my possession at all? I firmly think that they should open the investigation with UPS and then report to the police if it is a stolen good. And the customer service was horrible that she would not even listen to my reasoning. I called the local police and they told me that they could not open investigation not write a report because I never had possession of the good. I will not buy any item from Moncler.