Iowa Department of Health and Human Services Child Support Recovery Office - Council Bluffs

My daugh

great place to be

These people who run this office are sick, they are so quick to take every dime I make, but can't even get a call back, say they sent review papers and I didn't send back in, they didn't send anything to me ... I've been trying to reach someone for months ! What they do to people who Ashley a good father to there kids , and the mother just keeps the kids away and collects almost 2,000 a dollars a month , they made me lose my job I worked for years cause I couldn't afford my car anymore so it got repo and now I lost my job ! How can they get away with this?

Why am I even writing a review when it seems every review on here is negative and they never even respond or try to fix the problem? I am owed almost 30k in back child support and I can never reach anyone at the office. He has a job and is driving a brand new car all around town, so clearly if they did take his license, that isnt a factor in his life. How about do something about this problem that seems to be effecting so many people in the state instead of letting them get away with this their entire lives? Pathetic. Nobody in this office even works on their cases.

If it were possible to give less than 1 star I would. I don't understand what it is these people do all day. They rarely answer their phones at all and never return voice mails or emails. If you actually go down to the office you'll stand there waiting for at least 10 mins (with no one in front of you) for someone to come to the window and act as if you have interrupted their day. Meanwhile you can hear people talking n laughing about their personal livesl Then youll be told that they will take your information to your worker for processing. AND YOU NEVER HEAR ANYTHING BACK from anyone!
COME ON PEOPLE DO YOUR JOBS!

I don’t believe I need to say much other than my case is almost 12,000 dollars behind and nothing really gets done. Taking a driver’s license is nothing since it does not stop anyone from driving. Wish Iowa loser “donor” laws were more strict over here like they are in Nebraska. Then they take 25 dollars a year. What did they do to earn our child’s money come on. Maybe some day we moms will be lucky and finally get what we deserve!!!!!!!

Hate when I have to call about anything! Not only do I hate that I have to check on child support payments because my ex is always trying to get out of paying. But, my case worker is so rude!! I've never dealt with anyone so bad in a business setting before! Can't believe she is still working there

This organization is supposed to be helping ME, yet when payments started being very late all they would say was that for "confidentially reasons" they could not disclose if the employer had switched payroll systems. Then, like a trained parrot, kept saying "they have 10 days to get it in", when for the last several years it was just 3 days after his payday! C'mon, who is your client, me or my ex's employer?!

I suspected a change in payroll systems because several years back, this did happen and instead of the employer sending payment to Iowa they sent it to Nebraska. So then, we had to wait several long months for Nebraska to send the checks back to Iowa and for Iowa to re-issue those checks!

I also have issue with how over the years, at least one payment almost every year was not given to my children, but kept by the state instead and without any prior notification.

My advice is to make sure you have other resources available because this company is FAR from dependable!

DOES ANY ONE ACTUALLY WORK AT THIS OFFICE; ARE THEY RECEIVING A PAYCHECK, BECASUE IF THEY ARE THEY ARE WAY OVER PAID. NOONE ANSWERS THE PHONE, EMAILS, WEB REQUESTS. NOONE WILL CALL BACK TO DISCUSS ISSUES.
I GET IT, NOONE LIKE TO HEAR COMPLAINTS ALL DAY, BUT ITS YOUR JOB AND YOU GET PAID FOR IT.
NOONE CAN GET THROUGHT THIS SYSTEM TO FIX THIER MONEY ISSUES WITHOUT YOU HELPING THEM.

ANSWER THE PHONE, CALL BACK, MAKE APPOINTMENTS;

DO YOUR JOB!!!!!

Why is this office still closed?The governor of Iowa has reopened all government offices yet they are STILL closed. Rather pathetic from people who can't even return a phone call in 2 years...

It would be great if you guys could answer your phones it say your buisness hoirs are 8am-4:30pm i have been calling since 3 and it rings and rings then goes to voicemail.

be nice if someone answered the phone. voice mailbox is full and automatically hangs up on you

This place never answers the phone nor returns any calls. They are a waste of government employment.

You’re getting paid so how about doing your job?

Convoluted phone system that leads to dead ends, disconnects, and delays.

Never get to talk to a person

They will burn

Ridiculous.