Olathe Health Family Medicine - Mur-Len

I'm not sure why there are so many negative reviews. I love this office. Brittany Simpson is the PCP for me and both of my girls. She is very thoughtful every time we go in there. She sits and actively listens instead of just typing on a comp while we explain how we're doing. The staff is always friendly. Office is always clean. Appointments take about as long as any doctor's appt. This has been my favorite doctors office I have ever been to.

I love love Dr. Lu!!! He is the nicest doctor I’ve ever been to!! I had to take my 13 year old daughter to see dr Lu…… I was very worried because it could have been a traumatic appointment for such a young girl but Dr. Lu made it a relaxing atmosphere. He was amazing with my daughter. I’m so thankful we have Dr. Lu as our family doctor. And his nurse is so amazing!!! She always has a smile on her face and is always in a great mood!!! People complain because they have to wait a little while to see the doctor, but I’d rather wait a little while and him take time with me….than for him to just try to get in and out as fast as he can!!! I feel like he really takes the time to know me and know my medical history so when I come in the next time I don’t feel like he didn’t care enough to know what’s going on with me!!!

Dr. Lu is amazing!! He is always kind, courteous and will work through your health problem to help you find a solution! He puts in extra time and effort to make sure that you are promptly called back if you call in with questions about lab results, etc.

Had a great experience with Terri Hinton today. Very thorough and compassionate. The front office was nice and Tiffany the nurse was great as was Laurie in the lab. Overall 5 stars!!!

Great first impression from Dr Lu. I appreciate your out look on my journey!

Love Dr. Gillette and her nursing staff! Thank you for your care.

Kindness & very knowledgeable!

Great Staff, never long wait on appointment days. Terri Hinton is GREAT! Been my care provider for a couple of years now.

I absolutely love my physician and her nursing staff. What I am very unhappy with is the front office staff with the exception of only one being awesome. Last appointment was for my child @ 8:00am. Auto-call reminded is very clear about arriving 15 minutes early. We get there 15 minutes early only to have the office staff tell us to sit and wait. We can't help you right now. It's not 8:00am yet. I stated that the appointment is for 8:00am... Interrupted! Hand up in face! Is that why there's glass there? So front office staff can be rude & nasty? I was told that it does not matter to them that my child has an 8:00am appointment. It's not their problem & neither is being told to be there 15 minutes early. What IS their problem is that management does not allow them to clock in until 8:00am. So I need to sit down & wait until they can clock in. Then we will start at the top of the list. Nice. I would give this office 5 stars because of my Dr.,nurses & the lab staff but your front office staff needs some training.

Just lab work, so in & out! Dr appointments can take up to 2 hours or more.

I love Terri Hinton, but I wish I had better review for her nurse and the staff, but I don't. Once, for an appointment with Terri Hinton, I waited more than 2 hrs to be called, they said that "they forgot" I was there. Another time, I called to have a "short fill" for one of my prescriptions. Before calling, I called my insurance, made sure that when the nurse called the pharmacy to put in the prescription it wasn't rejected. I called Olathe Health, and of course you have to leave a message to get an answer, if you're lucky in the afternoon. The nurse called me early, like at 9am. I was surprised, she said she did put the request. Just to give it time, I waited until 12PM to go to the pharmacy. I wasn't surprise that the pharmacy did NOT had the prescription. I called the nurse again, she apologized and said she sent the prescription again to the pharmacy. OK, I guess, I thought, well they are busy, she might forgotten so let me give her until the next day. I go the next day to the pharmacy, same story, no prescription. I call again, but this time I ask to talk to Terri Hinton, she was having lunch, understandable, told the receptionist to leave her a message, not to the nurse, to Terri. I waited, waited, waited, nothing. I call again, and the receptionist said that she left the message to the nurse not to Terri Hinton, unbelievable! Guess what? Yes, you guessed right, she said she sent the prescription to the pharmacy, and the pharmacy still hasn't received anything yet. STAY AWAY FROM THIS CLINIC.

I scheduled an appointment here a month in advance. Without even 24 hours notice before my appointment, they called to let me know my appointment was cancelled and they couldn't fit me in. They had made a scheduling mistake and offered no solution to this issue. They then informed me that they couldn't get me on the schedule until two months later...never attempting to go to this practice again.

Normally everyone is great, but today, when I tried to schedule a family member for a new patient appointment, the receptionist was so rude and curt that I contacted another office.

Very rude staff. They don't seem to care especially the front desk

Worst place ever ,the stuff are rude , they take time to reply to your call even in emergency situations