Home Services at The Home Depot

You cant leave a bad review because a store isn't a contractor! All these 1 star reviews are just unintelligent people who don't know how to call an AC guy lol. Gonna leave a 5 star review to offset their ignorance.

Looking to design a kitchen, designer standing there talking to another employee. We asked to get a design an told we had to make an appt. To come back at 430pm. She wasn't doing anything. Seems like no one wants to work at these stores. So the lost me $12,000 kitchen and we left.

If you are looking to purchase replacement windows and/or doors for your home...stay clear of Home Depot.

A salesperson came to the house to provide an estimate. The salesperson was very nice, professional, knowledgeable...had no problems there. They were even able to match and beat a competitor's price. I was also sold on the fact that Home Depot offers a lifetime warranty, is a major company that has been around for decades, and wants your continued business...In other words, Home Depot will "do right" by me.

Note: I was sold on the Simonton Windows...I went with the best they offered (no cheap/poor quality windows for me)

December 2020:

Day 1: I had two windows (kitchen, living room) and a sliding glass door replaced.
1) the kitchen window would not fit properly. They had to order a new one, so I was instructed NOT to open the window. (great, I have a window I can't use)
2) the screen door for the sliding glass door (that I paid for) was missing. I was told they would have to order it and then have it installed.

After months of waiting and unreturned phone calls and after finding out that my screen door and window had been sitting in a warehouse for months!!! and no one contacted me to schedule an install, I finally had the new window and door installed....5 months later!

2) the new kitchen window was defective, and the sash did not fit properly. Again, we had to order another one (#3)., that took weeks to get a response, and several months to order and schedule the install.

3) The latch door on the sliding glass door broke, and I could not open it from the inside. Again, I had to open a service case and wait for someone to come and fix it. Again, that took months.

4) the third window was defective and cracked shortly after it was installed. We had to order another one (#4). Again, that took months to order, then several more to schedule the install.

Note: the technician/installers that Home Depot contracts with have been great up to this point

5) June 26, 2023. The screen door for the sliding glass door broke, and I contacted Home Depot to put in a service request. After waiting more than 2 weeks, I called back and was told someone would contact me that day. After waiting 2 days, I called back and had to case "escalated." July 13, I received an email at 8:36pm from and technician/installer named Joe. He left his phone number in the email and told me to call him to schedule. So excited to finally hear back,from someone, I called the number (26 minutes after receiving the email). Well, Joe "scolded" me for calling before 9:00 and told me I would have to wait until tomorrow.
?
So wait, it is OK for you to contact me in the evening, but it is not OK for me to contact you?

(FYI-no where in the email did he state to call "first thing tomorrow" or "you can call me tomorrow at ...") He simply said to call him, and so I did...why wouldn't I?

It appears that once they have your $$$, you are not a priority. You have to make several phone calls and practically harass people to get anything done. You will wait weeks to hear a response and months to have anything done. I was "sold" on this great warranty and service, but I received neither.

I only give 1 star because they don't have an option for no stars. I came to Home Depot to purchase an HVAC system for a new home I am building in the area. the first disappointment was that no one was available to discuss my needs or what HD had to offer. They took my name and said that someone would contact me. Several days later I got a call from some girl representing Hutchinson to setup an on site appointment. I explained that the house was under construction and access was limited. After a lot of to-do I agreeded to meet at the construction site. When the day of the meeting came and the hutchinson representative arrived there was no access just as I explained to the girl. The building was 11 ft in the air with no stairs or ladders. When the meeting concluded Hutchinson promised to get back with a proposed system. I never heard from them again. It was a total waste of time. Don't waste your time trying to buy heating & air conditioning systems from HD. They are not prepared for this type of business.