Umpqua Bank

Great service and its Local Bank! The Ladies are cute and friendly. Customer Service is among the best here! They work for and with you, never against! Love it!

Make sure you make an appointment. Repeat make sure YOU make an appointment. Once you get inside they are wonderful and give all the attention you need and deserve. Highly recommend.

Friendly staff.

Good bank

I’ve been banking with Umpqua For a while now. I’ve always had great experiences. Not today. The customer service is terrible. Don’t the tellers realize that without the customers there would be no bank? I’m going to close my account and go where my hard earned money is respected! Maricel needs to learn some customer service lessons!

I bank here because it is convenient, however, I have had several circumstances where things were done that were not quite up to par. I am thinking I may have to change banks which makes me unhappy. Not sure what to do about it. :(

Been with this bank for years, everything went great until I had to replace my card. They locked the card I was using at first and then unlocked it when I called. Then when the new card never came I called and asked them to send it again. They CANCELLED my current card (after I told them I still wanted to use it) and said oh well we can’t do anything about it. So now I have to figure out gas and food when I have no other bank except this one. I will be changing banks soon.

The smell of human urine is so overwhelming, I felt so uncomfortable trying to deposit money into the ATM with two meth heads sanding next to me. Holding $100s of dollars in cash, I left. Why did you have to get rid of the nice location and just 181? What's the point when you gotta deal with tweakers just to use your business now.

Worst service of my life. The teller was rude, untrained, and couldn't even handle a simple transfer even *with* the assistance of their supervisor. Then, when closing the account, they wasted over an hour of time for nothing (out of spite for closing the account?). Would not recommend Umpqua to anyone, ever.

The worst bank in the world they literally stole my money and refused to give it back. They want me to dispute transactions in my own account that I approved but only because they want to keep my money. Do not go here they are thieves.

Unprofessional and inattentive to customer needs. Limited hours, and I keep being charged for paper statements even though I've changed my preferences and called in multiple times.