The Bike Line

We purchased our two bikes and just recently a new rack for our car. We absolutely love our bikes, and knowing we can get them serviced. The rack purchase was great. They set up the rack, showed us how everything worked, and helped secure our bikes. Awesome! Thank you! Shop Local,

I bring my bike to Bike Line whener I need repairs because I live near Broad Ripple. Frankly, I’m sorry and surprised that other commenters have apparently had bad experiences here. The staff have always been very friendly, respectul, and transparent with me. They let me know the cost breakdown in advance, and they always solve the problem within the timeline they give (sometimes quicker!). I’ve never bought anything from here, so I can’t comment on the sales team, but I would at least definitely recommend this place on the Service side.

This was by no means an easy build. But by the time this project was complete, every single staff member had a part in helping me build my dream bike. Even though fixies aren’t their speciality, the staff assisted in locating compatible parts and getting them in a timely manner. Thank you a thousand times staff of Bike Line.

I bought a bike there a few years back and was completely satisfied. Today I broke the shift cable on a different bike and they were able to fix it right away!! Thanks.

I ordered a frame set and they helped me decide on what size was best for my height. After having built it myself using parts that I had and bought from them I now have a great fitting bike that fits me perfectly.

Me and my wife wanted to get our first bike but we didn't have much knowledge about it. All I knew was I wanted to buy Trek hybrid bike but wasn't sure about the exact model. Bill helped us choose the right bike and he was very helpful right from choosing the bike until it got delivered to our place.
Thank you Bill for helping us out. I really appreciate it.

Thank you for going above and beyond to help me with my blown tire. Today has been a trying day—you brightened it up more than you know. Thank you 🙏

This is officially my new, and only, bike shop for sales and service. The experience I had my first time there is the epitome of customer service and shining example of a business that appreciates you and wants you to come back. In a nutshell, I brought in both mine and my fiancé‘s Electra Townie’s prepared to drop them off and spend hundreds of dollars on what I thought the bikes needed. After a quick assessment I was not only told that they did not need anywhere near what I thought they did, but because it was a simple adjustment, they took care of it right there on the spot and I had my bikes back on my Jeep and headed home. When I insisted on giving them something for their time and honesty all they said was “we just want you to come back.“
I wish there was a way to give more than five stars. I will send everyone I know to The Bike Line.

Bought a bike this week and it was a great experience. First time buying a bike at a bike shop. Worked with Jordan and he was knowledgeable and helpful. Took time to make sure that the bike fit and gave great tips in caring for and making sure that the bike fit. They had quite a few bikes on hand so was able to try different sizes to assure selection. If looking for a bike and want to deal with honest and helpful staff I would strongly recommend The Bike Line.

The three brothers running this first-rate bike shop offer the most comprehensive and patient service I have ever received. There isn't another shop in town that can compete with how much inventory of top brands they have on hand. No waiting till 2023 to get your dream bike. I got mine, fully outfitted, in less than 3 hours! Thank you, guys! I am one, very happy customer!

I can always count on The Bike Line for courteous and professional advice for sales and service. I have purchased 2 bikes from them in the past 12 months, and their staff could not have been more helpful in making sure that I purchased the correct bikes for their intended use.
I especially appreciate how diligent they have been in implementing a safe environment for customers and their staff during the pandemic.
I would not hesitate recommending this bike shop to my friends and business associates.

Charlie and family are knowledgeable, helpful, and truly care about making sure you have just the right bike. I love riding my new ebike. I appreciated being able to test ride, and am glad they had the selection that allowed me to quickly get the right sized frame. These folks are really great at making someone who is more of a casual rider feel competent in making a decision about what would best meet her needs. Thank you The Bike Line team!

Stopped in recently to look at bikes. Bill ended up helping us. We were looking at bikes for me, wife and kid. He let us try out different bikes, talked about differences and helped us make decisions. He even offered to delivered the bikes for free the next day.

While the bikes can be expensive, Bill was friendly, knowledgeable and helpful. I’d definitely go back if I needed to get another bike one day or other items needed for bike.

Great service! I had a fixed-gear track bike built onto a new frame, transferring components as well as installing new ones. The bike mechanic was terrific. Took his time and made sure that I was satisfied with my new setup. Couldn't be happier with them.

And....with social distancing in progress, they had an efficient outdoor waiting process. They were friendly and treated EVERYONE with respect. Suggesting anything otherwise is utterly ridiculous. 'Nuff said.

The people at this bike shop are super helpful, have fair prices, and go the extra mile to help their customers! I needed a new wheel for my bike asap and they were able to find one that was appropriate for me at a good price and get it swapped out same day. And it's close to the Monon, so super accessible for cyclists that can access it!

After having been out of cycling for 20 years, and at the recommendation of a friend, I brought in my road bike to Bike Line for a tune-up, tires, lights etc. Jimmy took great care of me. Listened patiently to my concerns. Recommended solid products. Didn't try to over sell me. Turn around on the tune-up was extremely fast.

I picked up my bike from Shawn. He helped me pick out a great helmet (again, didn't over sell me). Listening to him I got some great tips / advice. (Thanks to Dawn too for her help!)

The Bike Line earned my trust to take care of me through this experience. Thanks guys!

This is the absolute best bike shop I have ever been to! Their customer service is best in class and they do the most terrific job taking care of all your bike needs. We have bought four bikes from them and been crazy happy with them. They do all our tune-ups and everything, too. The owners are super good people and it adds a nice personal touch when they always remember you, know what you are looking for to suit your biking needs, etc. A++😀😀😀💪!! Thank you!

Just had a wonderful service experience here! I brought in several bikes with problems and they were able to fix a couple right on the spot (with about 20 min to spare before closing time!) The parts were reasonably priced and Charlie knew his stuff. They made sure I didn’t pay for things I didn’t need —so appreciate their honesty and no nonsense approach!

I have been going to The Bike Line for years; their staff is very knowledgeable, friendly and helpful. In 2015, I had an ergonomic injury to my shoulder, with a lot of PT and training the shoulder became much better but not perfect. Because of body positing, riding my 26 year old mountain bike would exasperate my shoulder injury. In 2016, since I was overdue for a new bike and my mountain bike was causing me discomfort, I went to The Bike Line for help. They helped me select a hybrid bike which was more appropriate for my current riding habits. Additionally, they were very patient and helped me select a much softer seat and a more upright stem, which helped my comfort by adjusting my body position. Most recently (2018), I needed a more secure and versatile bike lock system. I was using a short thin cable. After researching and concluding what I wanted I went to The Bike Line. The lock I wanted was a brand which they regularly carried, but the greater length was a special order item. The sales person at The Bike Line discovered that the longer lock was on back order due to a manufacturing issue. The sales person was persistent in following up with the manufacture and me to get the lock as soon as possible. The new lock works great. Thank you to the staff at The Bike Line for your help

I haven't had the opportunity to meet any of the ownership team yet-- Charlie, Bill or Jimmy Revard. However, I've worked with Keegan and Jordan for a few service-related needs. As a fellow local business owner with Quiptu, this team's top-class. Couldn't recommend this store more for bike needs in Broad Ripple/Nora.