Avis Car Rental

Yall made my car rental experience as easy as possible. Shout out to Greg, Walter, and Eric for helping me out with getting my vehicle situated without a hiccup. Thanks also to Trisha and Ms. Fraiser for keeping the environment light and friendly while I was there. Very clean office and car was amazing. Go check them out.

This Avis location in Merrillville, IN is by far the best location! They are very fast with their service. The overall staff is very kind. The cars are extremely well kept. I will always rent my cars from this location.

This last visit was the best visit to any car rental company that I have used. They were waiting for me to check in. It was almost as fast as checking back in when returning a car.

I have depended on Avis/Budget in Merrillville, IN for a number of rentals and I can honestly say that the staff is wonderful, very knowledgeable and respectful, always making me satisfied with my rental. Greg is outstanding and is a perfect example of how management provides excellent customer service. His service is the only reason why I have continued to use this location for years. 🌟 🌟 🌟 🌟 🌟

The people at this location are wonderful. We always choose to rent vehicles from this location--they even recognize us when we arrive for our rental.

Walter was so helpful! He made sure he checked the car, and made the process very easy for us, Thank you!

The place was great! They upgraded me because they were out of cars. They totally made my day! The lady at the counter was absolutely phenomenal!

Hi There,

I had rented a car in this location on very short notice and I was new to Merrillville. Mr Eric Malone helped me to great extent and he has excellent patience. It was over crowded and he was alone, he ensured he was giving best experience to all of his customers. He is a very hard worker and doesn't take coffee break or lunch break. He ensures he is always back at desk soon once a customer has selected a car so that he can assist next customer. Starting from Driver license verification to car selection and billing he does it very fast. I was amazed to see his energy level, he is very friendly to all of his customers and he welcomes them with a wide smile. I will recommend this place to everyone if you want a memorable experience.

He doesnt disappoint any of his customers and he gives them quality time in answering all their queries. You cannot find a person like Eric Malone anywhere. He is surely an asset to his owner and his owner should be lucky to have him. May God bless Eric Malone and his family always for the kind and helpful nature he has !!

The staff at the Avis location in Merrillville was extremely efficient during my early Sunday morning pick-up. Then they were careful to protect some valuable items i left behind. When i returned the next morning before their regular business hours, the Manager welcomed me and i retrieved my lost items.

These important customer service touches have convinced me to seek out Avis on all my future vacations!

Avis is my go to anytime I need a rental vehicle. The service is always top tier! Highly recommend Avis amongst any competitors.

Other than being a Nissan and only having a 1/4 tank of gas, the car was clean and ran well. Checking out too a little lo ger due to some customers not having good credit cards, but that's not the company's fault. Return was prompt and efficient.

I always have good experiences with renting cars from the airport when out of town, but it seems as if our local car rental businesses come with so much stress, confusion and poor customer service. This is NOT the case with Avis. It was a pleasure to rent an SUV from here to go on a family vacation to Louisiana. No confusion, no hassle. We weren’t able to return the car as rented and needed an extension and they were able to accommodate our needs with no problems. I will DEFINITELY be using them again. Thanks so much AVIS!

I love Avis in Merrillville. Best every!!!!
And I travel 25 miles to get to this location every single time.
If there is a problem with anything, the will go out of their way to help you.

11/22/2021 @ 11:00am
Rented a car online two hours before pickup. Services was fast, no waiting. Practice 6ft distance, required mask wearing inside facility as well as proper sanitizing guidelines for vehicles. Had a minor issue with vehicle given but issue was resolved immediately. I was put into another vehicle within minutes. I mistakenly left my phone in the first vehicle, it was still in the same location where I left it. Honesty is hard to come in these days. This facility is highly recommended. A business of integrity, professionalism….excellent customer service. Sorry, I didn’t get the Agent’s name but thank you for going over and beyond.

The Avis team in Merrillville, IN is a great team to work with. I have observed them being honest and very helpful to the many customers that come through their doors. They are a team that is totally customer focused.

Different vehicle's require more instructions than an American made vehicle.
Like where is the cruise control, mas for GPS, where is the rear door release button, never got the rear door opened had to pile my gear through the backseat's

My car has been in the shop for two weeks. The dealership had no loaner car available, so we've had to rent a car. The staff at our local Avis in Merrillville, Indiana, we're so friendly and helpful. They made a very stressful situation so much easier! I highly recommend them!

Eric and Tanya were very kind and helpful. They are both very personable.

Very easy staff to work with. Made the reservation online. Got to location and needed to change. They had no problem, quick & easy. I had to leave my car there due to family issues and they made it work on a rather small lot. Drop off eaven easier

We had a great experience with this Avis location in Merrillville, IN. We needed our rental car right away Monday morning, because we were leaving on a trip. I called this location & talked to Tanya. She made sure that I had a car available for Monday morning. I arrived Monday morning & Tanya remembered talking to me & had everything ready to go!! The car was very nice, clean & well taken care of. Tanya & Michelle (the manager) was very helpful when I returned the car. Overall, it was a very pleasant experience!! Way to go, Tanya & Michelle!!