Castle Subaru of Portage

Salesman REECE LAKE Highly Recommend! Reece Lake’s relaxed personality made us feel like a family member was helping us buy a car. He was extremely knowledgeable on all the different models, listened to our lifestyle and helped us find the vehicle that was perfect for us. He has a genuine passion for Subaru and his communication style was relatable and easy to understand. Reece kept us well informed on timing and what to expect during next steps of the purchasing process. He took great time to explain the features and went out of his way to make sure all our questions were answered and offered his continued support post purchase. It was a pleasure working with him and we would highly recommend him.

A few days ago my Wife and I came for our third vehicle upgrade and all three times we have made sure to work with David Vendl.
He goes above and beyond what’s expected and works with you to make sure you get the best bang for your buck in your budget.
They have an excellent team at Castle Subaru and we won’t shop anywhere else.
My wife and I got two 2024 outbacks I got the wilderness and she got the Touring XL
And we can’t be more happy with them!
Thank you David!

Me and my husband just bought a car from Castle Subaru and had a great experience! We worked with Wesley and he was extremely friendly and honest and made me feel no pressure to purchase. The sales manager Ron was very knowledgeable and friendly. Overall it was a first rate experience, especially leaving us a full tank of gas in our new Rubicon😉🚙

I have been looking to upgrade my car for a long time, and last week I finally took the plunge. I did some online shopping and knew exactly which car I wanted. Subarus are some of the safest cars and everyone I know who has one can't praise them enough. I got a Subaru Crosstrek and it is my dream car! Let me just say too that I'm super glad I spotted it at this dealership, they're great! I couldn't get there right away so I was able to put a small deposit down to hold the car I wanted. I was placed in awesome hands with David Vendl! He laid everything out very clearly and was very kind through the whole process. I originally wasn't going to add on any warranties or maintenance packages, but after having two fixer upper cars previously I decided to keep this car in its best shape as well as give myself peace of mind that it will be taken care of. Hoping she lasts a long time but when the time does come, this dealership is number one for me!!! Ask for David, you won't be disappointed. :)

I’ve never experience this kind of customer service! Wes Griffith was fantastic. He listened to my questions and heard what I wanted. Everyone there was friendly and helpful. I am so happy with my new car and feel confident and comfortable that they've got me covered!

10/5 stars! We purchased a used 2019 Ascent this past summer from Art Hill, but we wanted to get all our regular maintenance done at the Subaru dealership.

We recently brought the vehicle in for a leaky tire, which actually had a nail in it. A few weeks later, we were due for an oil change. My son and I sat and waited, which didn't take more than a hour and during that time he had a great time playing the the kid's playroom and enjoying the complementary goldfish (: During the oil change they found a small leak in the tail shaft. They scheduled us to come back in a few days later and we're so accommodating. It was going to take most of the day, so they set me up with a loaner because my husband was working. This way, my son and I didn't have to sit at the dealership all day (which would be a nightmare with a 17m old). The repair ended up taking longer than the whole day, so they offered to drive my car to me in Hobart and take the loaner back. Then I wouldn't have to drive in the snow storm with my kid.

I am so appreciative of the accommodations and how professional and friendly all the staff is at this location. Blake was our service advisor and Bonnie took care of getting us set up with a loaner vehicle, and they were all wonderful! The man that drove our vehicle to us, didn't catch his name, was also so nice!

Our family appreciates this amazing staff so much and as long as we are in the area, you guys have a customer for life. Great job hiring awesome people! Could not recommend this location enough!

David Vendl and Reece Lake went above and beyond to earn my business. Very personable experience at Castle Subaru. I would highly recommend buying from either of these gentlemen. Exemplary customer service at Castle Subaru overall. The transaction was seamless with finance too.

We met with Reece Lake to talk about trading in our truck for an SUV we had seen available at the dealership. Reece was very helpful from start to finish. We were looking at a 2017 Honda Pilot and a 2019 Buick Encore. He was very patient with us as we talked things over and as we tested each vehicle.
We chose the Pilot and are very satisfied.
Reece is a wonderful asset to Castle. He's very polite, personable, understanding, friendly, helpful....we could go on.
Thank you Reece, and thank you Castle.

Came in here just to shop around and see what Subaru had to offer, and was instantly sold not by the quality of the vehicle or the REALLY good pricing. I was approached by a very kind and knowledgeable salesman, Michael Keathley. This guy made this my best car buying experience by MILES. He went above and beyond to get me the exact vehicle I wanted. He gave me all the knowledge about my new 2024 Legacy so that I didn’t have to leave and figure it out later. I 10/10 will be back very soon to trade in my wife’s Cherokee for a new Ascent. Thanks again Castle Subaru, and especially Michael!

I work with a gentleman by the name of Reece Lake. He was very helpful and very informative. He took pictures of the car for me and work with me through the whole process. Including finding answers for any questions I had.Reece was outstanding will definitely work with him again.

Absolutely loved my experience at Castle Subaru! Rylee and Stephanie were fantastic! I was in need of a vehicle immediately and live 2 and half hours away from their dealership. They were so helpful getting everything completed before my long drive to collect my vehicle. No hassle, no headache, it was an efficient and smooth process. Although I don’t live in the area, if you do, I couldn’t say enough good things about this team and the experience!

Go see Wes for all you new or used car purchasing needs! He made everything quick and painless from start to finish. He's pretty amazing!

Reece Lake is the best salesman. I have had plenty. He is the most helpful and attentive salesman I have ever had. When and if I ever need another on I will call him. I will recommend him to all my family and friends. He gets a 100 stars from me❤

I bought a 2018 Outback from Wes in December and I can't say enough about his professionalism, honesty and transparency throughout the process. It's my first Subaru and I know that I'll be back for another one in a few years. Well done Castle Subaru and thank you Wes for making my car purchase easy. Highly recommend!

Reese was the best! He quickly found me a great car at a price I could afford and made my purchase an enjoyable experience. Even though the dealership was short staffed, Reese made sure that everything was taken care of as quickly and efficiently as possible. There was absolutely no pressure or pushiness like I’ve experienced at other dealerships. I will definitely be back to purchase my next vehicle from Reese, he was the most kind and laid back car salesperson I’ve ever worked with. Thanks again Reese!

The husband and I just purchased a 2024 Outback from Michael at this location. Couldn’t say enough nice things about him and people working there. He was very knowledgeable and thorough. He went above and beyond to make sure we were happy and got us the best deal for our growing family. Would definitely buy from Michael again.

I’d like to give a big shout out to Michael K. for making our car shopping experience a great success. He went above and beyond answering all of our questions and made us feel very welcome. Thank you Michael for all of your help. I will definitely go back to Castle Subaru in Portage for future purchases.

My husband and I went to Castle to look at a car and Jay was the first person we spoke with. He was friendly, welcoming, and very professional. Every staff member we dealt with was as well. After a great experience we went home with the car we wanted and are once again happy to be Subaru owners. I wouldn't hesitate shopping there again or referring family and friends.

I have to give a huge shoutout to Ted. My car has had major issues and he’s been so communicative and kind the entire process.

As a young woman I have been jerked around and taken advantage of a LOT by mechanics but Ted hasn’t spoken down to me, has explained everything, been accommodating and has given me so much trust in the process of repairing my car. If you want to make sure you aren’t getting screwed over and feel safe, this is the repair shop for your Subaru.

Also my dog is more than welcome there. Big bonus. Thanks, Ted.

This review is for the service center. Absolutely amazing!! I have been taking my Outback here to be serviced since 2022 and I’ve had nothing but wonderful experiences with every person I’ve worked with. Craig was so kind to me on Monday! Wonderful guy. Thank you for everything. And shout out to Omar for being so helpful, Samantha for always assisting me with everything I come across, and Blake for helping me work though a stressful time with my car recently. Best service team I’ve worked with by far.