Kimpton Grand Roatan Resort and Spa

Great place! All the staff were very friendly and Lea was so helpful!

Lots of friendly guests also!

The beach area does get busy as it is one of the prime spots for snorkeling and sunsets.
Service was just fantastic.

Make sure to attend the social hour!

The resort blew my mind, it’s so nice! The pictures don’t do it justice. If you have the funds to book here and are on the fence about spending the extra money, do it!! Excellent amenities like gym and pool, great staff, good service. It’s a paradise here. Also, the snorkeling from the front of the hotel is phenomenal, literally world-class. You have to swim a couple minutes until you’re greeted by coral and fish.

Can’t recommend more highly. The reef just off the beach was absolutely incredible for snorkeling. The service was wonderful. The food was great and you are also walking distance to lots of other great restaurants on the beach. Perfect relaxing vacation.

Very cool resort. If you like scuba diving or just swimming, this is the place for you. The reef is super immaculate espicially when you get to the drop off. The service was very good and the room was great. Thanks Grand Roatan for making an amazing trip even better! (Visited in August 2022)

An enjoyable stay from every perspective. The snorkeling right off the hotel beach was convenient and great. Service and food were very good. The fitness center was top notch with nice views. Overall an excellent choice for a beach vacation.

We also took advantage of their free shuttle to try other area restaurants. Three we highly recommend: The Boat Bar (Friday Seafood Boil is outstanding), Sea Salt and Luna Muna.

Special recognition for Clarissa’s personable and attentive service and Tifany for her delicious Negroni’s every evening!

You will be right in front of the most beautiful coral gardens of the whole island if you stay in this hotel that you won’t need to go anywhere else. We got to see friendly sea turtles. However I will recommend to visit the iguanas’ place. The beach is so soft and white, the water is so calm and warm it is like out of this world. Honestly, Roatan and Utila are great destinations for snorkeling and diving; in my opinion one of the best beaches and sea life around the globe. The food at Grand Roatán Resort is delicious and their rooms are spotless and spacious. You won’t regret it. Highly recommend. 👍

Came here to treat myself to for a solo Thanksgiving getaway, I was very excited, but Unfortunately, I was deeply disappointed in my stay and the way I was treated.

First, when I arrived, the hostess who checked me in did not acknowledged my IHG status because I had booked through a third-party website. I have never had this problem in the past, but apparently this was not a status recognized by this Kimpton property. Next, I was taken to a room that was much farther in the back and far away from the main resort. When I entered the elevator of the building, I noticed a peculiar water damage or moldy smell. This same smell was in my room. When the bell man asked me if there was anything else needed, I mentioned that the smell was bothering me and asked if I could be moved to another room or have someone freshen up the room. He said he would see what he could do. After about an hour and a half of no response, I went back to the front desk, and I mentioned to the same hostess that the smell was bothering me. She said she would take care of it and check back with me after I had Thanksgiving dinner in the restaurant. The dinner was nice, but I feel like I was being rushed by multiple wait staff as evidence by not even finishing my drink and someone offering to take it for me.

When I returned, she moved me to another room on the same floor, but the same smell issue was there. At that point, I was too tired to bring it up and I decided to take a shower and go to bed. When I went to the bathroom, the shower was visibly soiled as evidenced by hair and from another person. I tried to call the front desk, but there was no phone in this room. I am not sure if this was by mistake, or if they did not want to speak with me, but I found it odd that there was no phone to contact anyone in this room. By this time, it was already past 1 1 pm and I did not feel safe walking up to the front desk, so I went to sleep. Despite sleeping in the room, completely covered, I woke up to multiple mosquito bites on my legs, hands, and side of my cheek.

The next morning, I went to the front desk to mention my issues and a different receptionist apologized and said she would move me to a room in the main building. I had already booked a tour for the day, but when I returned that afternoon, I was quite surprised to find that the room in the main building was far cleaner and did not have any moldy smell that I mentioned the night before, nor where there any mosquitos in this room.

Although I am grateful that I ended up in a better room eventually, I am disappointed that I had to ask multiple times to receive adequate treatment. I believe that I was treated with discontent and as a second-class citizen at this property. Had this issue had been resolved earlier, I would not have had such a bad experience and would not have multiple mosquito bite marks on my body. As an avid traveler, I would hope that this issue is not a reflection of many Kimptons, abroad, but I am very wary about this hotel chain treats people like me, a black woman, abroad.
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UPDATE:

The hotel manager reached out to me personally and apologized and addressed the situations that I encounter. I really appreciate this because most hotels do not take time to address every concern of a guest, but this one did. I would recommend this hotel again and encourage anyone thinking of going to Roatan to stay here.

Let me just start with Edson (our driver to Punta Gorda), the resort staff Sunny, Rickey, Ayisha, Fannie, as well as a host of others whose names I can't recall (please forgive me) were ABSOLUTELY AMAZING!!!!! Sometimes when so much thought is put into a resort as beautiful as the Grand ROATAN owners and/resort management can forget about the most important thing which is Customer Service. My husband and I came to this resort to celebrate our 20th Anniversary and to me there was no better place for us to do it! From the time we arrived to the airport we had a shuttle come pick us up from the airport which was a plus, our driver was very nice, to the time we stepped in the lobby we were blown away with the introduction of the greeting with my husband's first name to the welcome drinks, front desk being so welcoming and friendly and not to mentioned the breath taking entrance. Whom ever is responsible for the design of this resort, they created a masterpiece where you can tell with the attention to detail that they thought of every single detail constructed on this property. We will definitely be returning as this place set the bar extremely high for our expectations when we travel from now on. Thank you to the AMAZING STAFF and LOCALS that come together to make the experience here one that you will NEVER forget.

Joshua and his tour guides gave us an incredible experience. We were able to snuggle sloths, monkeys, parrots and enjoy a thrilling ATV ride through the island. Everyone agreed this was our favorite day ☺

The one thing that stands out - besides the beauty of this resort is the staff. I have never been around nicer people. I must name some! Teddie and Logan served our breakfast. Ceaser delivered lunch at the pool. Byron and Moses saw to our pool/beach needs. Byron was so helpful. Josh (bellman), Chris (shuttle driver) and Leah, Werdsel, and Belky (front desk) were kind and caring. Napoli cooked me up delicious chicken wings on an outdoor grill. My husband loved the lobster sandwich. Finally, the General Manager was hands on and a very warm woman. We had just got back from The Grand Bahama in Nassau and was treated like dirt by their staff. Never again.
I want to go back to Kimpton’s Grand Rotan. The understated elegance, the lovely property, the reef/beach - but most of all I feel like I have friends there.

Food? That is another review.

The Kimpton Grand Roatan Resort is a must if you ever visit Roatan. The architecture is great, the rooms are clean and neat. You can even go snorkeling practically a few steps in front of the hotel in the beach. Great for those looking to explore clear waters.

Couldn’t be more happy with our stay at the Grand Roatan — a part of Kimpton. Brittney was so friendly and nice. She helped us check into our amazing room with a fantastic view of the bay.

Some tips:
1) while there is free drip coffee in the lobby in the morning, the espresso bar at the 2nd floor cafe has a “mod bar” machine that pulls amazing shots. Hot and cold drinks were both great. Cold brew was tasty and potent too. Definitely try the banana bread.
2) breakfast and dinner at the main restaurant were probably our best non-snack food on the island. Dania was wonderful with helping us pick the best breakfast items — omelette/frittata and avo toast.
3) they provide insect spray and sunscreen at the pool. be sure to use both!

We watched grand Roatan grow, and it always has been a beautiful resort. The staff is very professional and represents grand Roatan, in a great way.

Great Resort. highly recommend it if you are looking for the best customer service on the island. Spacious rooms and many areas to gather with your loved ones.

Such a wonderful experience! Everything was so nice, clean ugh! Not to mention the staff. They where so kind

My wife and I did a couples massage and a facial for her and the Kao Kamasa Spa is by far, hands down, the best spa on Roatan. Serena and Idira were the best masseuses we have ever had and for deep tissue highly recommended! The entire ambiance of the spa is truly serene and peaceful. A great escape from the hustle and bustle on the island. We will be making this a new part of our routine on Roatan. Don't hesitate, book now, you won't regret it. Worth every penny!

a great hotel excellent service comfortable and super clean rooms 100 percent recommended

It's a very nice and beautiful place to spend with your family or alone.

Wow, no words to describe this construction art in roatan Island. Lots of details. And the foos was top #1

excellent vacation and excellent service I recommend it and the staff is very attentive in everything we will return soon 😉