Firetrap

Love the clothes good polite staff

싸고 재질이 좋가

Great leather shoes at a good price

Too trendy

Cheap tat but priced at premium prices, don’t waste your money, their products don’t last long (5-6 uses then will break and no support from Firetrap as they just don’t care, look at the other poor feedback!) and definitely not worth the money, buy elsewhere, there is better quality out there, you have been warned! Avoid at all costs! Firetrap more like Firecrap!

My husband bought jeans and jacket last month online. Jeans was broken and jacket has a tag £35 cheaper than what he paid. He emailed them to return and refund but they refused. SCAM. Please don’t buy anything from their online. We’ll never come back for sure.

Firstly I have recieved my order and I know this not a necessity given our current circumstances and so thanks for your continued work. I am not happy with a couple of thing's.

1. The items aren't exactly the same as what I ordered. To be more specific the logo/ emblem is different but I will accept this as me being pedantic.
2. The black t-shirt I ordered is actually Navy, I wanted black. Maybe its because they look similar in colour or maybe I chose the wrong code when placing the order. Again, I'm willing to accept this.
3. This is the main point here. I paid £25 per item and then shipping fees. After opening the individual t-shirts, not only are they priced on their labels at £19:99 each, they also have a sale sticker on each item priced at £10 each. I am not happy.

Why was I charged £25 per t-shirt when they are in fact only £10 each?! And why antagonize the customer by sending the items out with sale prices on?

I paid £79.99 (including delivery (for these t-shirts which should have been actually should have £34.99 instead and as per the pricing on the items that I've purchased.

Please can someone arrange a refund of the difference to the sum of £45 please otherwise I will be returning the t-shirts.

Thanks for your time.

Kind regards
Mr Murray

Bought a rucksack that cost £64.99. The zip doesn't do up on the laptop section and the zip gets stuck on the front/main section. Have emailed and messaged on social media but had no reply. Very disappointed from a company this size.