Brundall Medical Partnership

I was worried about leaving my old doctor since moving here but I have been with the surgery for nearly a year now and am always made to feel supported and welcomed, by all staff. They are very proactive and able to give me the right advice and support.

Booking etc total joke. My son needed an appointment and as many will know you can only do this by phoning at 8.30 in morning, so he arranges to start work at 9 instead of 8.30 losing pay, he phones from work car park and gets a phone appointment after 5. He says to the receptionist he will need to be contacted on his mobile and she confirms the number. ( we of course don`t know this and at 5.15 received a phone call from the doctor on our home number, we say he`s not home ! ) at 6 our son who is normally home by 5.30 is still not home !!! We put 2 and 2 together and ring him, he`s sitting in the car park waiting for a phone call from the Doctor. So i guess tomorrow he can do the same thing all again tomorrow.
I don`t like doing a bad review but this is just one of a number of problem's we have had due to this system...

Update very very pleased to say despite the above having needed to use the doctors myself recently the service i received was very impressive so i`m very pleased to update my rating and a big thank you to all concerned.

I like all the staff at the surgery. Dr Swarney (sorry if the spelling is wrong!) in particular is a caring, extremely professional and friendly Dr...she saved my life by her swift actions in spotting I had sepsis. Whenever I visit I don’t have to wait too long to be seen either and I’m always greeted by friendly receptionists.

I am very impressed by this practice and the NHS must observe and use this as a template throughout the country. From when you enter to the moment you leave, all of the staff make it a hassel free experience. I have been twice within the last 6 weeks as a temporary resident patient. 1st time was on a walk in surgery and saw Nurse Practitioner Debbie of which I had to then go to hospital on her recommendation a couple of days later. With her prognosis they were able to determin what was wrong very quickly.
2nd time by appointment Post surgery. I saw Nurse Claire to have staples removed with a dressing change. She did advise me it maybe uncomfortable. So I prepared myself. I didnt feel a thing!!!
Thank you to all and hope don't have to come back. If I do, I know I'm in great hands.
Many thanks to all.

The service from Brundall Medical Practice is superb. I’d forgotten what was like to be treated well with good advice, genuine access and all with kindness. Thank you, thank you.

Just like to say had to visit for various reasons a lot lately not only were the doctors I saw caring and listened to me though pain I was going though even down to the staff taking the appointments and even the dispensery team great and wonderful surgery ty

Helpful, friendly and providing a vital service in the community.

If you can get a appointment... great... not much understanding of bad anxiety

Have to say worst doctor's i have been to. Ever time i Go up there i feel like its just a waste of time. I go up in pain, vomiting or having seizures and they always just say ill be find and sent me home. They never help with any if my issues. I have to call and remind them to make up my prescriptions. Also there appointment system is the worst i have seen. You can only call for an appointment between 8:30am and 10:00am. That can't be convenient for a lot of people myself included. I could look like im about to pass out or have a seizure and not one staff will ask if im ok or need help. Have to say never feel helped when I leave here.

I came to get my medicine from the surgery and was told to clean my hands and take my temperature at the door. I was also told to remove my JSP Force 8 face mask as seen on TV and used in the N&N by Doctors, Surgeons, and other at high risk staff, and replace it with a 50 pence paper mask. May I suggest retraining of the receptionist and stop the spread of this virus by her under lack of training.

Encountered a very rude receptionist when calling to check something on my record. Nothing but huffs and puffs and long pauses from her really unprofessional have complained.

the most miserable unhelpful staff ive ever meet