Hilton Addis Ababa

The staff from shuttle driver to waiter, room service, house keeping, restaurant staff and front desk were fabulous. The grounds and amenities were vast and a great overall experience. The food variety and quality was very nice. The room shows some wear and age but otherwise may stay was wonderful 😊

We have been staying at Addis Hilton for more than 16 years. The staff members, the location , the hotel compound including the facilities are the primary reason we always stay at Hilton.

The hotel has the most friendly and welcoming staff members that make you feel you are part of their family member.
The customer service consistency starting from the airport shuttle service , front desk, restaurant, gazebo , gym and house keeping is a great testament for the Ethiopian hospitality.

Nestled in a naturally exquisite and one-of-a-kind setting, this place effortlessly combines old-world charm with modern luxury. The expansive spaces are made even more indulgent by the attentiveness of the all-inclusive and dedicated hotel staff. With recent renovations, this location has been updated to provide even greater compatibility with the needs and desires of discerning travelers.

Fabulous stay, a great location just 20min drive from the airport and close to several museums, shops and UN agencies. The staff are lovely, professional and attentive. The hotel is a real social hotspot in Addis, with families coming to enjoy the swimming pool for a very affordable day pass. Very comfortable rooms. The outdoor treadmill is a nice touch ! Would definitely come back.

I recently had the pleasure of staying at the Hilton hotel from October 28th to November 1st, and I cannot express enough how impressed I was with the overall experience. The standout feature of my stay was undoubtedly the superb customer service and the warm, welcoming staff at the reception desk.

From the moment we arrived, the staff went above and beyond to make us feel at home. Every request we had was accommodated with a smile, reflecting a genuine commitment to guest satisfaction. The level of professionalism and courtesy displayed by the entire team was truly commendable.

One incident that highlighted the exceptional customer service was our encounter with the manager, Daniel. When we faced challenges with early check-in and late checkout, I found myself on the verge of a mini-crisis. However, Daniel stepped in promptly, demonstrating not only his efficiency but also a genuine concern for our comfort. He skillfully navigated the situation and resolved it in no time, alleviating my stress and ensuring a smooth experience for our group.

What struck me the most was the personalized attention given to our needs. The Hilton staff made our thirty-person group feel like they were welcoming us into their own home. This level of hospitality is truly rare and deserves special recognition.

In addition to the outstanding service, the hotel itself boasted excellent amenities, comfortable accommodations, and a welcoming atmosphere. The combination of a well-maintained facility and a staff dedicated to guest satisfaction created an unforgettable experience.

I want to extend my heartfelt gratitude to the entire staff at Hilton for making our stay so enjoyable. Your dedication to customer service has left a lasting impression, and I can confidently say that I will be returning in the near future. Thank you for turning a business trip into a memorable and positive experience.

Thank you once again for your world class service:)

The hotel is definitely vintage but it was lovely ! The staff were extremely friendly, breakfast was delicous and the outdoor gym area and pool area were breath taking! The lady who runs the store near the elevators was the sweetest and helped me pick out some lovely souveniers! My Only complaint is our group check took really long because the rooms weren't ready. But otherwise top notch !

My family always loves going to Hilton in Addis. I also went several times whenever I go back home. Particularly we had an amazing experience back in January. My mom, sisters, brother in law, my friend and I celebrated birthday on January 23rd. We had lunch buffet, the manager made sure everything was done perfectly. I was impressed and proud to see such a great service in Ethiopia. I submitted a handwritten review at the front desk. It has been a while and forgot the manager’s and server’s name now, but still would like to say thank you one more time on google reviews. Overall, Hilton always feels home and the right place to take your elderly parents.

Nice hotel with very polite and friendly employees. Hotel has a safety checkpoint for cars and pedestrians which feels more safe. Building is clean but rooms requires some renovation. Always loved Hilton Honors Executive Lounges and Addis Ababa has also a very good one with a perfect view of the city. Hotel has a shuttle to/from airport with additional cost but worths!

Addis Hilton International hotel is one of the most popular and likeable hotel both by locals and foriegners. Hilton is located just at the center of the Grand Palace and The national parliament surounded by the city park and PM office unity park. Ideal location.The services you obtained from all hotel staffs are excellent. The rooms are exsicutive and spacious to rest and entertain!

Excellent Territory and Very good breakfast. rooms are old but neat and clean, the hotel territory is excellent. Staff are very welcoming and definitely my preferred place to stay in Addis Ababa.

"Experience unparalleled elegance and luxury at the heart of Addis Ababa with a stay at the Hilton. A haven of sophistication, this iconic hotel seamlessly combines modern comforts with timeless charm. From the moment you step into the grand lobby adorned with exquisite decor, you're welcomed into a world of unparalleled hospitality. Indulge in lavish accommodations offering stunning city views and immerse yourself in the hotel's opulent amenities, whether it's the serene spa, the exquisite dining options, or the vibrant atmosphere of the lounge areas. The Hilton Addis Ababa promises a stay filled with sophistication, comfort, and a touch of refined Ethiopian hospitality."

I stated at this hotel on Dec. 2013, almost ten years ago. I was sent to the hotel due to an Ethiopian Airline transfer delay. I spent a day in the hotel. This hotel is not your regular US Hilton Hotel with a few tall buildings next to each other without yard. This hotel is about 60-70 acres with about 10-12 buildings scattered all over the property. Each building is about 4-8 stories high. Rooms are good quality, And service was great. The breakfast is this hotel was the best from any of my Hilton experience, better than anything you could imagine from a New York Hilton or Chicago Hilton. The only downside was that security forces at the front gate was 10-12 people strong with AK-47 in hands. In and out of the hotel security details was cumbersome.

I would like to express our sincere appreciation for the quality of service that your hotel provides.

I really enjoy the vibe.
Swimming pool is warm and clean.
The poolside bar and restaurants have good food and drink choices.
Hilton has one of the best Jebena coffee too by the lobby side.
I love the architecture

we are greatfull that our clintes from 9 amazing tour in omo Valley and in finally farewell stayed in Hilton Hotel,
Milly Ethiopia Tour Recommonded Hilton hotel for the best service..

I had a great 2 week stay, it was always to return to the hotel after work and be greated with clean room and a friendly face.
Special thank you to Temam for making me feel welcome.

As I am doing my Africa tour, my visa for Kenya didn’t get approved on time! I ended up coming here. I was so stressed and upset, not knowing what’s going to happen next, but the staff and the management here went above and beyond to comfort me and help me figure out my next move!!! The amazing manager from Barcelona was so sweet, give that lady a raise!!!! You can tell she loves her job and her guests!!!! Thank you so much to the Hilton team in your hospitality!!!

It's a nice big property 50 years old..very spacious..lovely Ethiopian hotel staff. Very warm. I rate it 10 out of 10 in human interactions...although the rooms are not as new as other hotels in other parts of the world for the price of 250 dollars a night.

Nice service of the hotel Reception because of a big wedding tonight. Very thoughtfull.

I have loved all the services, the location and the standards they follows, its really worth to stay there