Best Buy

Best Buy has always been my store choice for electronics and appliances.

Most of my purchases are done online with in-store pick-up.

Today, I decided to go to the store to find out more about security cameras.

I was very lucky to be assisted by Elliott. He was very knowledgeable, and he was able to explain everything to me regarding security cameras and options.

Elliott explained it in a very easy way to understand while being very polite, professional, and friendly.

After all these years coming to this store, I decided to take the time to do the review due to the exceptional service provided by Elliott... Kudos to him.

After this experience, I learned that we do need to come inside the store in order to have a better understanding of how some devices work and to have a clear explanation.

Fully recommended 😉😎🤟🏻🇨🇦🍁

I had an issue with an online promo which said I was gonna receive a gift card and never came through online. Kyle and his manager took ownership of the situation and honoured the promotion. Kyle was polite and professional. Even tho his tag says “in training” he took responsibility of the situation as much as he could. I thank him and his management for the help. Kyle is a great addition to the team. Happy holidays Best Buy!

Came to replace my phone because I dropped it and it broke to pieces. Smridh was very helpful and did his best to give me the best possible deal. I like how he didn't try to force me to buy something I didn't have to he was honest about what I needed and what I was getting. His customer service was great !

I was going from the source to staples and nobody had a clue about the machines I wanted to buy or consider . . . Nobody could tell me why ones different or better or why ... Until I ran into the lovely Microsoft Rep at best buy I remember his name was Dan ... Or Don.. either way you know who you are, I'm the gentleman who purchased the Surface Laptop 5 and was originally looking at Vivobooks, Dan went above and beyond to ensure I was getting what I needed in a laptop and with the 510$ sale price he got me I feel like I got a whole extra laptop of power for my money, this machine is absolutely everything he said it would be and to be honest more than the honesty about the laptops he was extremely courteous and professional I can speak highly enough about the whole process from demonstration to sale, he was ever professional and knowledgeable beyond any other people at the other stores I had visited. So thank you very much I adore my new laptop 5 and I couldn't be happier saving 510$ from normal price. 👍

We were at Best Buy today and had THE BEST service from Alex at the Geek Squad counter. He was friendly and super attentive, with fast service and incredibly knowledgeable. Thank you so much Alex!!!!!

Elliot was awesome! Friendly, knowledgeable, and great customer service! He was the only person up front, with 4 others in line, and handled it very well! He had a smile on his face the entire time, and provided a great customer experience. A perfect example of an outstanding employee! 10/10

Thanks to Victor in Geek squad. And all the staff. I can not survive without you. Best Buy and Geek Squad.
Victor, I was able to hook up new Sony speaker to blue tooth so easy.

Great location
I have used my warranty many times for repairs and they are always fast and helpful when I contact them for updates

I purchased a cell phone online and went to the store to pick it up today. While in the store, I wanted to check out the options such as screen protectors and cases. While browsing, Peter came over and offered to help. I was very impressed with his knowledge of the products and his salesmanship. He was kind and patient while showing the different options. Five stars Peter. I wish I was always so fortunate to be assisted by someone so knowledgeable who is willing to take the time to explain the various options. Thank you Peter and thank you Best Buy Guelph.

I returned a used CO2 canister. The employees were extremely helpful and accommodating. They did an excellent job. Their names are Mitul and Elliot. I tried to mention them in my survey but there wasn’t a place to.

Thank you manager Eric for your attentiveness and help during busy black friday!! Love my new sleek mouse!!

I was so pleasantly surprised by my experience at the Guelph store.. I have a real love-hate relationship with Best Buy, and HATE going in person to big-box stores in general. I'd never been to the Guelph location before and I was impressed by the parking and accessibility of the front entrance, and the layout of the front of the store. I was greeted happily by the staff at the service counter, and taken care of RIGHT away.. Mitul was the guy who went back to get my order, and then Mitul and Ahmed came right out and loaded it into my vehicle for me. In total I was there maybe like 8 mins in and out! They took great care loading it and were so polite and friendly. I will definitely go out of my way to go to Guelph Best Buy next time I need something! They were so efficient and friendly, I actually felt valued as a customer (something I generally feel is lacking in big-box stores).. well done guys! Thanks again Mitul and Ahmed :)

I've gone in here twice, and both times it just so happened that the same employee helped me. Today (4/11/23, she cashed me out at 12:10pm on register 002) she helped guide me through the process of choosing and buying a smart watch and airpods (and a great silicone case, just like hers!). Great feedback to all of my questions. I wish I got her name so I could add it to this review. Great attitude, very knowledgeable, extremely professional. Definitely changed my opinion of best buy for the better! Thanks!

Excellent customer service. Staff were really helpful and knowledgeable about the products. Recommended right products as per my requirements. They do price match - it's big win. 🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌

Excellent, fast and polite service. Went in for an item exchange and the staff was very helpful.

Customer service is just off the charts. Elliott bent over backwards trying to get me a good deal on my returns and now I’ve got a better headset then the one i wanted to return and some extra money in my pocket. Everyone is so awesome here

Had a fantastic retail experience today at Best Buy. After having experienced significant laptop problems (on a machine not bought at Best Buy) I went to the Guelph store with the intention of buying a new replacement computer. Victor diagnosed my problem (software update) and fixed it as we waited. No need to buy a replacement as it’s now working flawlessly. Victor was courteous, extremely capable, honest and forthright. Thanks very much Victor and Best Buy - our “go to” electronics store.

I was having a hard time finding the right SD card and Joe Coby from Geek Squad help me out finding the right. Give that guy a raise.

I was treated so well by all of the staff at Best Buy Guelph. From managers to sales people they helped me through a very difficult process. I will definitely buy there again. Customer service is so important and I feel like we have lost the art. Not the case at Best Buy.

Daniel helped my boyfriend pick out a new gaming keyboard, mouse, & mousepad yesterday and he was both enthusiastic (despite the store closing around us) & knowledgable about the products; we could not have gotten better help. Thanks Daniel!