Toys"R"Us

As an adult, still feels fun to walk into a toy store and want everything.

This location , again with it being in Landsdowne and being fairly spread out, does not feel too congested. Your social distancing space alarms won't go off too much in here save for the occasion excited children in the aisles.

Was able to find what I was looking for as it's pretty well and logically organized. The staff were friendly and helpful. Always nice that the store has the self price checkers as sometimes the actual price may differ from the sticker price.

There are some good sales that occur too that can compete with other online toy sales companies.

New HMV location. It is still in the process of being setup but they carry LPs and Blu-rays now. Larger selection of Blu-rays than best buy. Lots of Manga as well now. Manager Mark helped me pick out a few titles I hadn't read. Great selection.

They had a cocomelon photo event on Sunday March 17th and it made my daughter so happy! The staff are also helpful and friendly. Also, how can I get informed about future events at this toys r us? Thanks!

My husband and I recently went to BabiesRUs, and met Laura, who was one of the nicest and kindest employee we had ever met. She was a supervisor, and oversaw the baby section at the store. Laura was incredibly kind, understanding of our needs, and talked us through the different situations we were concerned with, with regards to our purchase. I've honestly never seen an employee go above and beyond like that, and I am incredible grateful to Laura for all her assistance. We will definitely be back and tell our friends and family because of how Laura made us feel. Thank you so much, Laura!

Beckey is absolutely awesome! She went above and beyond to help me with my Lego purchase. She was friendly, helpfully and professional. I had such a wonderful experience shopping at ToysRUs Richmond. Thank you Beckey for your fabulous service. Please keep up the great work.

Was having a tough time finding a certain toy and Beckey went out of her way to find it and then call me when it was in. There was another manager and customer service rep that were also friendly and helpful so this was a great experience when in the past was challenging to find the gifts I wanted to buy. Many thanks to Beckey she was a pleasure to deal with.

Came here to say that the employee Laura M. at the Richmond toys R Us location is an absolute gem and truly the best in customer service. She went above and beyond to help me find what I'm looking for and even followed up with me to make sure that I got an item that was sold out everywhere!

Still one of the best toy stores. A kid's institution and rite of passage. I am so glad that we still have it in Canada! They have a great selection with good prices and match or beat competitor prices! Staff is friendly and helpful in the Richmond store.

This location has a better selection than the Metrotown location. Good Toys "R" Us for kids and adults

Huge location with very helpful staff! A big thank you to Tim and Sarah for helping us find the Bright Start 2 in 1 Activity Mat and Saucer. We drove all the way from downtown Vancouver to Richmond and Tim did not give up in searching for this item! It wasn't on the floor anywhere so he looked in the back and even enlisted Sarah's help to find it in a newly arrived pallet. Thank you for making our Toys R us trip to Richmond such a success and for not giving up on finding the item we needed. We really really appreciate it and keep up the great work guys!

Just went there last week and got my son's a electric scooter, but not really sure about those features. There is two ladies call Laura and Harby are very helpful from the customer service. Each time I go when I have a question, the staffs are really helping and checking something on line for me if their store doesn't have it.

Lauren was very helpful to my family and I today. She didn’t hesitate to help clean up a mess that was made and treated us with much kindness. Thank you for the great customer service.

Staffs are friendly, helpful and excellent customer service. I still miss working at Toys R Us as always and I’m hoping to return back soon. I always enjoy working at Toys R Us and I miss all my fun times.

Called on a Sunday 10 mins before they opened. An employee answered and I asked her to check the stock and price on an Xbox One X - she said she'd check and call me back after the store opens. She called me back about 13 mins later and advised me the stock and price on the Xbox. I asked to put a hold on it (it was their last one!) and raced down there. Picked up an Xbox One X on clearance for $260 off MSRP. 5-star service, thanks!

I had repeatedly called the Langley store the same day as well as the prior. They NEVER picked up the damn phone.

Used the website and curbside pickup to get a toy for my son's friend. Everything went smoothly and quickly, the person who brought the toy to me was friendly, there was lots of space to park, and the service was free!

Thank you Laura for your help with the Itzy Glitzy surprise Rainbowcorns. The new pack HAS characters and accessories in ALL 8 eggs! Appreciate your help again with the exchange.

Got a quick look for my denim smartTRIKE at last 2hour of TRus Lansdowne Mall,Richmond.
And yeah! Out of Stock same in Coquitlam Branch(via store phone call) and ONLINE for Burnaby branch.
What make my hopeless day is a guy name GARY(just read on his name badge) he approached me while searching for a smarTrike!
He asked me what a particular item I am looking for and asked him where I could fine a SmarTrike? Whoa! He directed on company's computer and check the stock availability! And we've found 2items available at TRus BURNABY! He immediately call the shop,state its code, its description and time to pick up(which i arrived before they closed 18:45) and reserved it for me.
Appreciate much, GARY! Keep it up! What a passionate and dedicated customer service agent! What an extra mile!
EVA AHMED

10/10,I was looking for a freerider mountain buggy and I don't know the salesman's name but he assisted me with outstanding service,,he was a tall caucasian guy and the saleswomen Harleen was great too,,that's the way things are suppposed to be,,well done,excellent job****** keep it up!!! I'm really happy after going to this store and will definately go there again thanx.

We had the best experience . Aldena supervisor was so very helpful with everything. She was so helpful with the baby registery. I highly recommend this location

We frequent here and both my kids have a great time. The staff have always been helpful. Thank you