North Woodlands Medical Centre

I'm surprised with all the negativity toward the receptionists. They have always been friendly and courteous when I call. When I am at the clinic my experience is always great!!

Never had any negative experience with receptionist or Doctors here

Receptionists are great friendly do their best to keep people updated
Annette does her absolute best to ensure patients are calm

The Best

I've been going to Brantford Medical Pharmacy since they first opened and until this day I appreciate their professionalism and service.

Been going to Dr Vincent for years, always takes time to listen and the staff is friendly

I don’t know why everyone is complaining or rating bad stars because I always go there I have great feelings with all receptionists. I have no problem at all with them.

My problem is DR IP who doesn’t accept patient requests. I’m a patient so I think I deserve to having my health life and he is my family dr so he is supposed to be stand by the parent.

Reception very rude and eager to get you off the phone.

NURSES SHOULDN'T BE SHOWING UP AT PATIENTS HOUSES AT LUNCHTIMES. THE DO SO THEY GET FREE LUNCH! ELDERLY DON'T GET ENOUGH MONEY AS IT IS AND NOW HAVE TO PROVIDE LUNCH FOR THE STAFF 🤬 Dropped a form off for the Dr to fill out, as I was waiting in line the receptionist/nurse aide commented to Chris who works in the back that I was in line and she looked up at me and said something back. I HANDED my paperwork to the receptionist/nurse aide and she was told not to look through it, she continued to and was told a second time, the receptionist beside made a snarky/sneid laughing remark. Then receptionist /nurse aide proceeded to LIE to the Dr saying I threw the form at her which I didn't do, it was handed to her. Not cool staff here thinks it's okay to lie. The staff here have ABSOLUTELY NO CARE FOR A PERSON PRIVACY. THEY TALK ABOUT PATIENTS TO EACH OTHER AND THAT SHOULD NEVER HAPPEN. Cancelled an appointment with the counselor who thought it was okay to c the same day and say she was sorry to hear my Dad wasn't doing well, which I had NO IDEA YET HE WAS ON HIS DEATH BED! She also thought it was okay to offer to but a fire pit I wasn't selling. USED TO BE RUN BY SOME GREAT DR'S BUT NOT ANYMORE DEFINITELY NOT RECOMMEND

Dr Wilfred - should be investigated as a negligent doctor who just wants to collect a payment - my wife was sent away with potentially life threatening infection but “it’s just viral.” Goes ahead and gives medication that not only made conditions worse BUT now she is unable to take proper medication because this man isn’t in the medical field to help but only to fill his pockets by throwing prescription at people. I might be contacting my member of legal council if nothing is done to resolve this issue .

I hope they read their reviews

Update (8 months later) Dr Wilfred is still a joke and treats patients like they are lesser and doesn’t offer help , instead smirks at you and doesn’t show signs of compassion or care . I’ll be inquiring to see if I can start an investigation for this doctor . Getting sick of him

Honestly surprised with the treatment from the receptionists. Both girls were so rude towards my mom and not understanding at all as she was saying she was in pain. As well as they told her she would be called right after one person, then we see like 5 patients go in. We explained she was in pain and yet they were so mouthy. I don't know what happened to this establishment, Years back it definitely wasn't like this. If I could give them zero stars I would.

Barely impossible to make an appointment most of the time and reception and dr are always rushing to get you off the phone.
Really wish they’d have online booking by now like many other good doctors offices do these past few years, very disappointing considering I’ve been with them my while life sadly.

1)front desk Girls are slow, miserable and rude not welcoming experience.
2)never answer the phone!!! even with the 800 receptionists... seriously no hussle at all.
3)$4 parking. Every.single. Time.
4) waiting room is NOT baby/ toddler friendly . Not event 1 picture book!!!!
5) Nurses are miserable and non personable They seem fail to put any real effort into their job.
6) seriously , the waiting time for one of these receptionists to answer the phone is an average 34 minutes.
7) ice cold experience from getting a parking spot to leaving said parking spot
8) Dr Jerome leaves the country every summer for 3-+ weeks
🤬🤬🤬🤬🤬🤷‍♀🤦‍♀🤦‍♀🤦‍♀🤦‍♀😤😤😤
PEACE OUT SHELL HOLE .

I am not one to go out of my time to write bad reviews, but I am sick of the way I am treated every time I call this place. The receptionists I have experienced all have been extremely rude even after I have been nothing but kind every time I called about my prescriptions NOT getting faxed to my pharmacy. The doctors here are great, but I can’t stand the way I’m treated every time I call. (which I have to end up calling A LOT because my prescriptions never get faxed right away) I’m going to look into getting a new doctor just because of the receptionists here making me so uncomfortable.This is rediculous and I hope you look into getting new staff soon. From the other reviews I’ve read other people have had problems with the attitude of them too.

4:22pm and the office is closed, yet they are supposed to be open till 5pm?

Everytime I call they're always closed for lunch some how. How does every receptionist go on lunch at 12 and get an hour and a half break? Are you kidding me. You work 9-5 yet you cant take breaks separately and leave someone to answer the phone for appointments. Absolutely ridiculous

Used to be run by some of the best people. Since the main Doctor retired, it's now run by a small man with a god complex who's fresh out of school and thinks releasing a patient who's diagnosed with a neurodegenerative disease isn't cruel simply because he can't "respond in emergency" which isn't what a family physician does anyway.

Receptionists are rude and unprofessional. 30 mins on hold to book an appointment, The practice shouldn't have so many patients if they cant handle answering a phone call.
Assembly line medicine.
Looking for a new family practice for my geriatric father.
Disappointed