RBC Royal Bank

I want to express my appreciation for the investment services of Ryan McMahon in assisting me in a knowledgable and friendly manner. Quick to respond to any questions and concerns that came up from time to time. Excellent service. Thank you.

I had just had a really good experience with the mutual funds representative Alexandra Hill..she was extremely sweet and pleasant to speak with . I will def be recommending family and friends to go to her

Friendly and helpful staff.

Kudos to the cheerful staff that helped me out today. No small feat sorting out an RESP for my Kiddo from a different subscriber. They got it done!

My favorite rbc branch. Excellent front line staff, well managed and excellent account managers.

Excellent knowledgeable staff. Always service with a smile.

Great service. Friendly staff that are very helpful.

Great branch, great staff! And at the best location

Great service

Brutally slow service, lots of employees basically just standing around "the water cooler" while the line stacks up. RBC does not certify cheque now either..."policy change"....great.

Very slow and poor service, as a new customer I expected better service as well as a more professional experience. I was dealing with one of the advisors for over a month trying to apply for a credit card, and I felt that they were no where nearly as helpful or supportive as they could have been as it is my first credit card I was applying for. I was told to call their credit bureau and I got caught in a loop where nothing was getting resolved and I was getting sent to the same department that would send me online to try and register even though I don’t even have a credit card to register with! Not very impressed as a new customer.

I tried to make a deposit to someone’s account. I have their full name and banking information but was denied at the branch without providing a reason other than no longer accept third party cheques from non customers. It’s not as big of an inconvenience to me than to your own customers who are waiting for funds that you won’t allow me to deposit.

This is this the reason I don’t have bank accounts with RBC. They don’t care for their customers. At least other banks pretend.

Poor service.Cant call the branch directly, diverted call to Toronto. Secure emails take up to 3 days to get answered. Call back can take a day .
Waiting on the phone for over an hour to speak to someone. Dropped call. Online booking tool does not work properly. I have been a customer for 50 + years and this is the worst service ever. The bank needs to hire more people and give us direct access to our branch. And fix all the issues above. They are very profitable but complacent!

Worst banking experience I've ever had. Terrible admitted mistakes during account setup have cost me endless money and time. Debit cards didn't work and difficult to get fixed. Staff generally knows little (with exceptions!) And the branch managers even less. Customer service number is useless. Corporate headquarters customer service is rude and useless. Avoid this bank at all costs! Deep regret and can't wait to switch. The Broadmead branch is the worst of a bad lot.

Worst bank and services.

ATM never has cash