Enterprise Rent-A-Car

Best experience ever renting a car. Gavin and his colleagues were a huge help and went above and beyond to ensure I was well catered to. I forgot a phone charger for my trip and Gavin gave me his own to use! Not to mention my booking was very reasonably priced.
I will definitely be using Enterprise for any future trips I have in mind and look forward to using this branch again!

Excellent Service and Premium Upgrade!

I recently had a fantastic experience with Enterprise, thanks to Charles and the entire team. From the moment I walked in, the staff made me feel welcome and valued as a customer.

I had the pleasure of working with Charles, who went above and beyond to assist me. His helpful and kind demeanor made the rental process a breeze. I was pleasantly surprised when Charles managed to secure a premium upgrade for me at a reasonable price.

The highlight of my rental was undoubtedly the Mustang GT I opted for rather than my inital booking of a RAV4 or the offer infinity. The upgraded car enhanced my overall experience and made it truly memorable. It was a joy to drive and added a touch of excitement to my trip in BC!

I highly recommend Enterprise for their exceptional service, friendly team, and the opportunity to enjoy a premium upgrade. Thank you, Charles, and the entire Enterprise team, for making my rental experience so enjoyable. I will definitely choose Enterprise again in the future!

Five stars all the way!

Charles is the man!🙌🏻

I'd like to express my deep appreciation to the team at Enterprise in Vancouver for their outstanding service. Special thanks to Gavin at 10-970 Southwest Marine Drive for finding us a more convenient vehicle pickup location closer to our hotel. His dedication and willingness to go above and beyond to accommodate our requests was truly remarkable. I would also like to extend my gratitude to Reese at 1696 W 1st Ave for her friendly and helpful demeanor in walking us through the rental contract during our vehicle pickup. Enterprise is always top notch, and their exceptional service and commitment to customer satisfaction made our experience truly outstanding. Thank you for your exceptional service!

I went in recently to pick up a courtesy car while mine was in the shop. Unfortunately due to me losing my wallet and ID just the day prior, it occurred to me once I got to the counter that I wasn’t going to be able to rent a car.
However, the politeness, professionalism, yet friendly and helpful service I received was top notch. I felt like all the gentleman working the counter that day did all they could do, and came up with some good brainstorming ideas on how to get this sorted.
Unfortunately it didn’t get sorted and I wasn’t able to rent a car at that exact time, I still left happy and pleased with the service I received from the front counter staff. Knowing that they did everything they could have to help me out.
Thank you gentleman for your time, and next time I need a rental, you’ll be the first call I make.

To Sam, an absolutely incredible enterprise employee. Thank you for actively trying to make things right and for showing what true customer service looks like. I appreciate your service more than you know and hope many people look to you as exemplary.

Gavin, thank you for also being a lovely experience at enterprise and for your impeccable customer service as well. I commend both of these individuals...truly.

See you soon, Vacouver....and Enterprise on SW Marine Dr!

I had booked with them because I had gotten in an accident and needed a vehicle. Robin made this process easy and was helpful in taking me through the car and policies that pertained to my rental.

I highly recommend this location.

Borrowed a car from Enterprise through an ICBC claim. It was quite busy when I initially picked up the car but the team managed the large amount of customers with efficiency and I was out quickly.

When it came to returning the car, I was in a rush and did not consider that the office may be closed by the time that I had arrived - the office was closed. Luckily, there was staff still closing up. The staff was very friendly and went out of their way to help me. They secured a ride for me back to the collision center where I was to pick up my car. Would be happy to borrow a car again from this Enterprise location.

Sam, Gavin and Robin operate another outstanding Enterprise branch in BC! During my recent trip to Vancouver and the Island, this was my go-to pick-ip and return location. Courteous, friendly and efficient, the entire process was flawless! Many thanks guys, Barbara

I never imagined I’d write a review of a car rental location but this place was amazing. The level of service is off the charts and the team was incredibly friendly and accommodating. It’s an easy taxi or Uber from the airport and well worth it.

excellent service by Sam, Robin, Arya and others
very friendly, and got the rental car at a very fair price. I would definitely recommend this to all of my friends. Courteous service 💯💯

Good reliable place for car rentals. Staff is polite and efficient with rental process. The cars are clean upon pickup. Electronic paperwork is quick to do and you're off driving in no time. Super appreciative of their Sunday office hours now as well.

Love Sam!! It was one of those days for Sam, lots of customers n no cars ready ... his colleague and him were very calm and had great sense of humour, they helped everyone get what they ordered. Even though our car was given away and we had to wait for another 30minutes to secure another one. He is a great asset for customer service oriented industry. Well done Sam, keep it up!!!

Above and beyond service from Charles and Managment! Happy and helpful environment from the moment we walked in the door up until Checkout. They really do strive for the best customer care they can give. $20 cab/Uber from the airport is worth going here!

I rented red Jeep wrangler. It was almost brand new car. Really nice car and excellent service from the front desk ..easy pick up and drop off ..

I recently rented a car from this location, and I was quite impressed. The car was impeccably clean, and the process of picking it up took less than 5 minutes. When I returned the car, I received the same exceptional customer service – quick and efficient. I'd like to express my gratitude to Simran; she provided the best customer service I've ever experienced with Enterprise. Thank you!

5 STAR SERVICE!!!
Charles Chirayath you are the man!
We went in with a reservation on the Canada Day long weekend. Rented our car no problem - But then we realized we had made a big mistake, a $1200 mistake. Our car had been in a hit and run and we were going through our insurance for the rental car. But we hadn't booked it that way and we had already driven the car away and home. We went back thinking this is not good. Charles made the correction so easy. He was professional, courteous, kind and patient with us. He served us with a smile on his face and made our weekend! Waking up to a car you cannot drive and you need to be at work at 6 am is not fun to begin with. Charles and the Enterprise team at 970 SW Marine Drive Vancouver made things less stressful. Thank you Charles!!!! - Kira & Beau!

excellent service, very friendly, and i thought the price was fair - this location seemed to have lower prices than other locations (im guessing because the other ones are a little closer to the airport). the thing i like about enterprise compared to some other places is they are professional and their cars are always cleaned well. they upgraded me to a better vehicle since i believe they were out of the one i requested. they were professional, courteous.

make sure you have a physical credit card on you though, they wouldn't rent the vehicle to me without at least a smartphone/contactless payment (just telling them your number is not sufficient). even contactless payment, they do with hesitation (you would need to show them your banking statement/login). i think this is a bit outdated in 2023 but all rental companies in vancouver seem to do it, and im guessing its for legal/security/fraud reasons.

i can't imagine its easy to work in rental companies as people try to get away with damages on vehicles and customer service reps are stuck in the middle. i would rent from here again for sure.

Had trouble fitting our whole family and luggage in the largest car they had, there’s only 6 of us but we’re travelling far from home with a baby. They were so accommodating in helping us find the right vehicles to get us all fitted comfortably. I’m sure we were not easy trying juggle around, but they did it all with a smile. Thank you guys!

Amazing service and staff! I returned the car during a snow storm, and Sim was especially kind and understanding as the rental branch manager. Getting a collision damage waiver was also a good choice for a peace of mind.

This review is for a 5 day trip, talked to Sam at the desk.
Very helpful and easy to deal with!
Overall the kia soul was fuel efficient and comfortable, the odor was a bit strong since it's fabric seat.