The Source

Great store, service is always excellent. Have bought two phones in the last couple of years. Staff were so helpful assisting me, getting me the best package and setting up each new phone. The manager, Mikayla is very good, professional and helpful and has personally helped me at the store. She is always ready to assist and answer questions

had a great experience here today with Mikayla, Amit and Farhan. came in to replace a phone i smashed up pretty bad, and ended up leaving with a sweet upgrade. great experience, these guys are rockstars. keep it up :)

We went to this location to replace a damaged phone. The staff, Mikayla, Amit & Farhan were amazing! So very helpful & accommodating! Extremely attentive & knowledgeable! We so appreciate their customer service!

Sourav was very helpful in setting up me and my mom's phone when we both came in for an upgrade! He told us all the options and helped us through the whole process!

The client support was excellent, as they kept me refreshed all through the whole interaction. I had an inquiry regarding the item, and their help group specifically “Mikayla “ answered expeditiously and expertly. Generally, my involvement in The source was extraordinary, and I can hardly hang tight for my next buy."

Mikaela- You Rock! You were so helpful during my visit...gave me a smoking deal and your customer service was ecpxcellent! I'm a Source customer for life!

Excellent customer service from Neelam and Mikayla. Neelam spent almost 2 hours helping me upgrade and resolve an issue with my new Samsung 23 FE. Thanks so much for always coming to my rescue!!!

There is a employee " Mikayla" she is very nice and helping. I really appreciate her. Bless you dear♥

I went to buy an Apple Watch last week and Neelam was the sales associate
She helped me immensely. She even helped me get a new iPhone phone.

Best customer service ever, 1000% satisfaction. They helped me save $30 per month. Just amazing

I am not usually a review writer but I felt like the service I received from Neelam definitely deserves one. Here are the highlights:
- showed me different options for the aux cord i was looking for (they were not in the same area together so i wouldnt have known without the help)
- helped me pick a more durable option than the ones i have been choosing at various places for not much more $12 vs $20. (Also ive gone through 3 or 4 of these 10-15 dollar ones in the last 4 months). Just looking at how this product is made it going to be better
- i dont normally buy the 4 dollar protection plan but if it breaks within a year a get another one.
-she then asked me if i was a member of anything and started listing off stuff i could use. Ive never used my CAA membership before and now i have. And it saved me the amount of my protection plan

We all know mostly only two types of people leave a review. The ones who had a really bad experience or people who had a really good experience. I had a great experience and it is directly because of the person who helped me. Thanks Neelam!

Store Manager Mr Gaurav services are awesome, and he's real professional and helpful in all aspects. He is a very knowledgeable and humble person. I really appreciate his work. His team members also Nice.

110/10 customer service, amazing staff. They are really polite and have interest in customers benifits.

A big thank you to Neelam and Amanda for their incredible service, knowledge and patience with 2 renewals we did for
my family in June and early July. They both were extremely helpful, patient and a pleasure to do business with. The Source is lucky to have employees like them!

I recently visited The Source in Stone Road mall, and I had help from Neelam to switch my Android phone to Apple. This was such a great experience for me due to her knowledge and experience, making this an easy process. Any time I go to this location I make sure I bring my concerns to Neelam, as she has always been very helpful and she is extremely professional. It was also nice to see other people waiting in line to speak with her when they could have easily been helped by another staff member.

Cory

Thanks to Dan Cahoon for a great experience! I was looking for a replacement screen protector for my phone. Since the one in stock was discontinued and not for sale, Dan just gave it to me.
What happened next was what really impressed me though. Dan replaced my screen protector, took the time to find out more about me and used that info to talk about other services The Source provides.
The only way I'm open to hearing about what a company can do for me is if I'm treated like a human first and not a sales opportunity. Thanks to Dan for your genuine way of connecting and your great customer service!

I had amazing help today in store from Farhan and Daniel - they helped me trade in my existing mobile phone and upgrade to a newer one, set up home internet services, add a second line to my account, and also pick out a speaker. They were professional, kind, and patient throughout the whole process. The whole team is very friendly and attentive. I felt like I was really taken care of. I am really happy with my experience today and highly recommend it.

Mikayla was of great help in helping us set up 2 accounts with great ease. We got really nice phone plans. Recommended 100!

I went into the Stone Road store and was helped by Neelam, a sales associate. When she completed my sale, she asked about my cell service and advised me about a plan she could offer me. I had no intention of changing providers or of upgrading my cell phone. Neelam was so informative and showed me ways to save money while receiving a new iPhone. I took the info home to mull over, did some comparative shopping and called the store to ask Neelam to go over the numbers but she wasn’t in. Rob took over and was just as great!!
Amazing service and 2 very happy clients (my husband and myself)!!
Thanks so much Neelam!!

Christmas shopping can be highly stressful. I want to take a moment to thank Amanda and all the women who work at this location for not only providing exceptional customer service every time I came in but also remembering this is a stressful time for parents, and a smile and some small talk can go a long way.

I made a few trips into the Guelph Source the last few weeks taking notes while the kids looked at things that I came back for after. Each time Amanda happened to be working, she remembered my kids and me. She knew what they were looking at and ensured I got the correct item. Her manager looked a little annoyed at us chatting, but I hope he understands that the five minutes of talking with me turned my almost tears into a smile which at this time of year is priceless; she also made some good sales for the store and created a loyal customer. With three teenage boys in my home, I will be back a lot.