Kitchenware Australia

I brought a product that was faulty when I received it. I advised Kitchenware Aust it was faulty and they have been awesome to deal with, replacing the item (to New Zealand) and keeping in touch with me throughout this process. Their company ethics are admirable. Would definitely recommend this company.

Ordered a dinner set, pot and some other kitchen pieces for the first time through Kitchenware Australia and it wont be the last. The delivery was so fast and well packed. I did have one small chip on a plate, and it was dealt with easily after a quick call. Wonderful service, Team and savings. Kitchenware Australia will be my first port of call for anything I need in the future.

Fantastic friendly service, competitive pricing & quality products. Upon opening my Falcon bakeware one tray had a chip on the edge. Contact was made & within the hour a replacement was sent out the same day! Highly recommend buying from this site. 👏

Wow! What a fantastic company! Great customer service. An easy to navigate website, and my goods arrived 8 days after placing the order. I am impressed and will definitely recommend them to others. When I require more kitchenware, I now know where to visit.

Bought a scratch resistant 34-cm wok from the company but found scratch sign just after 3 uses for stir-fry, otherwise it's okay. Give the product a 4.0 rating. The surprise was the CRO (c/o Janelle) who dealt with the complaint politely and effectively. So I would like to give a 5.0 rating to her services. As I value services far more important (weighting 80%:20%) so the overall rating is 4.8.

Thank you Kitchenware Australia for your helpful and excellent communication on our recent purchase. The fast delivery and product we received was perfect. Thanks again.

Wonderful service! I had a product inquiry and they were very attentive in making sure that I was happy with my purchase and great with replying to emails :)

Absolutely amazing customer service. A great range of products and always excellent prices. Cannot recommend this company highly enough. Will definitely be purchasing from them again.

I placed an online order because they stocked the three items I really wanted and their prices were very competitive. The packing and shipping was top quality and I do not hesitate in recommending this shop for great service!

Michelle went above and beyond to find one dinner plate that was accidentally broken. With no stock anywhere in Aust, I reached out to kitchenware and was greeted with kindness and good old fashion service. I can not thank them enough for helping me out. Great products, service and people.
Thank you

Great customer service to an initial problem I had. Email response within an hour and technician on the phone within 2 hours. Fixed straight away. Initial delivery time was also very prompt. Very impressed!!

Hands down my favourite kitchenware shop! They always have the cheapest prices and the best range of brands. Also love supporting an Australian Family Business, their customer service is exceptional

Good selection of products and pricing. What I really loved was the environmentally friendly packaging! One of my big issues with having to order online is all of the plastic and wastage. This order contained as little as possible with compostable filler. Really great!!

I purchased a kitchen knife and it was cheaper than what the manufactures were selling it for. Item arrived quickly was well packaged and the packing peanuts were all bio-degradable.
I cant fault this company, I will buy from them again.
Thank you.

While the product (water bottle) was not quite what I was expecting from the product photos, the seller happily and efficiently refunded my money including the full postage costs (and returns). Sometimes, customer service is just as important as the products for sale !! .... 5 stars for these guys in returns policy, communication (including emailing a freepost returns label) and speed of response.... pleasure to deal with....

Very happy with my purchase, arrived lightening fast after ordering. Product was protected from damage by nice Biodegradable peanuts rather than polystyrene. Would definitely buy from again

Just received my order, prices were cheap, fast delivery and also love they use bio degradable packaging

Really excellent customer service, would shop again just because of this - resolved my email query same day no troubles at all. Brilliant service. Thank you!

I bought KitchenAid Food Processor online from Kitchenware Superstore. It has come up with a lot of accessories which is fantastic. I've had it from last 6 months and haven't had any issues. I am regularly using it for everything, from baby food, fresh bread crumbs to perfect pastry. I never hesitate to recommend Kitchenware Superstore to friends and family for great online shopping.

Received my order today - really quick delivery, employees were so lovely and helpful, my order was packaged really well, will definitely purchase from this company again