Platypus Shoes

Awesome staff, they were swamped but stayed calm and helpful even when my Afterpay wasn't working, finally got it right and wasn't made to feel like I was holding them up. They had what I wanted except for elastic shoelaces. Nice range of different brands , could have spent way more in there! Wheelchair and scooter friendly but tight squeeze maybe if your scooter is huge. Overall, very pleasant shopping experience.

We were served by Jack and he gave us first class retail assistance from start to finish. I came in with my wife and two kids (who can be rascals at the best of times). Jack was great. We couldn’t find the shoes in the size I wanted but he presented other options (even ones I thought I wouldn’t like but ended up liking). If he’s this good with all his customers he’s what all retail manager dreams of in a staff member. I manage a very large retail store myself so I know the ins and outs of what good customer service looks like and he pulled it off. On ya mate! And thanks for not just one pair of shoes but two!

Came in today to look at shoes and possible sizes for myself for online ordering was served by an amazing guy named Tom, he was so helpful even with all the running around myself and my family made him do, he checking to see how everything was feeling and if there was something he could do about it. Amazing customer service, he was polite, good attitude and easy to talk to, thank you Tom! We will definitely be coming back if everyone is like him

A huge thank you again to Jack at Platapus Waurnponds. Today he fitted my daughter for her school trainers. He fitted her for last season too!
Jack is amazing with kids and so gentle and patient. We will always go straight to Jack for our shoes.
Jack, got a preppy starting next year, see you then! 👌🏻👌🏻👌🏻

Soooo,
We came in today for my preppy to be fitted for trainers by Jack but we understand he’s moved on…
Buttttt, we found Kiara!!!
This absolute sweetheart fitted both my girls today and seriously went above and beyond!!!
Kiara was so kind and sweet with my girls, I can’t thank her enough!
Maybe Jack trained her?!!
Congratulations Platapus on your amazing staff!!! We will be back every season for our school trainers!!
Thank you!
The Mumma. Xx

Served by Alice & she was fantastic. Plenty of size options and styles across the whole range for me. Recommended if you want great service.

Needed to exchange a pair of shoes for a size up and spoke to Jack on the phone who was incredibly helpful in my ye process and ru h met Trent in store who helped with the entire process and was very friendly and pleasant. Thanks guys

Wonder staff, an absolute pleasure to deal with, we will definatly be back !!

Friendly staff and great service 👍

Very helpful staff

great

It's ok, not much variety with products. As a shoe store you'd expect more. Needs stuff like socks, shoe guard's, coloured laces etc. Better off shopping on the online platypus website though. As there's more variety and sizes.

So disappointed with the rudeness of the one staff member I spoke to in the store today 30th January 2022. The sales assistant had no interest in helping my family and I. I asked for help and she was very rude! The lack of care was disgraceful. So disappointed as the staff in this store are usually very helpful. Last time I visited the store I bought nine pairs of shoes. Today I walked out with no service and no shoes and in disbelief with how rude the staff member was.!