JB Hi-Fi North Lakes HOME

I was a little disappointed initially as there were staff everywhere when the store opened but not one to assist me. I left and came back. Ethan was super helpful and went above and beyond and even called 2 other stores to find what I was after. Well mannered, chatty and very helpful.

Great service. Phoned up in advance and my items were ready to go. Good prices too.

Wandered in to look at some items when I realised that they were on special. Staff were very helpful, so a snappy purchase was had. Shame they had run out of stock on some of my purchases.

Always good here. I brought a little speaker for my grandson. Easy to find. Helpful service. The only downside was that I had to ask for the online price as the product had a different price. All easily fixed, and Grandson is very happy.

Management needs to give Jackson a raise immediately, he is an absolute star! Amazing service and such a great attitude. And the rest of the team are legends as well, helped us with a lot of our inquiries and requests.

I went in to ask for options after buying a poor quality phone (my own fault- lack of research) from the Morayfield store and the staff at North lakes was AMAZING. Props especially to BEC in the phone department who really went above and beyond to help me out. Huge appreciation for the North lakes store. They've been great in the past too but today filled me with gratitude.

Their service is great from the guys who work on the floor and the security at the door is always friendly and super helpful to tell me which area a product is in so I don't have to walk around for ages looking. I'm always in and out. It's fantastic.

Went into jb northlakes for a new wireless headset for my series s fella named James helped me out within 5mins got me a reasonable priced headset and I was on my way. Good work guys always a good experience coming in store !

I had to phone the store to get a virtual receipt and the service member was extremely helpful. And when I’ve been to the shop in person, the staff are equally helpful and professional. I cannot recommend them enough.

Great store and awesome staff. Sasha and Ben bent over backwards to assist me couldn't speak highly enough of them. A1 service.

Busy place but staff is always available! Great customer service when we bought the wrong product. Thank you Nthlake JB Hi Fi.

Always a great experience visiting here, have had the odd return and no problemo, staff are polite and respectful and understand the products they are selling

If you want a masterclass on retail and customer service look no further. Went in and bought a washing machine, as soon as I installed it it started leaking a massive amount of water. Went back to the shop and Gary immediately recognized me and called me by my name. He was on my case straight away and got the manager on board to find a solution. In no time sash went and found a suitable piece for the issue my new washing machine was having, for whatever reason it did not have the stopper on the lint filter. They did what they had to do, did it in style, welcoming and friendly, prompt and perfect. Staff In there is happy and helpful. This is why I still buy in a store and not online, thank you guys!

Thank you 'Gary' for your wonderful service at JB. We love our new 65" Hisense LED TV, also our new kettle and 4 slice toaster 👍💝🤩

Great experience being attended to by Bec at North Lakes store. Never have I witnessed such patience,kindness and understanding of our lack of Tech knowledge. (Both over 80yo.) We purchased a mobile phone and an Annual plan which completely suited our needs.

Thanks again Bec. You are a valued member of Staff.

I was checking security cameras there and was surprised with the quality of the service and support in making a decision. Bought everything I wanted and had a confidence that I chose what I really needed, because the variety is insane and drove me mentally sick. Thank you for making my life easier!

Generally very happy to shop here, but so busy this last time, staff stretched to the limit, I left empty hNded.

Excellent customer service from Sasha and the team from JB HI-Fi North lakes. Very happy with our new LG fridge. A great store with best prices.

Went into the store on Thursday to purchase an Ipad after we were disgusted with the service at the good guys. We were served by Jennifer, who organised a better price for us and made the experience very pleasant. Still not happy about the price, but that’s not really the store’s fault. Thanks Jennifer.

Always a good selection of products at competitive prices.