Universal Store

Was in the store today, and has got to be best customer service I’ve received in a long time. Z and the girls had amazing energy with all their customers. My Friends and I have had an unforgettable experience. Will definitely be back soon.

Just wanted to complement the customer service my partner and I received from Kiera at the Northlakes store, she was absolutely incredible, so kind and very helpful in helping pick out an outfit for a special event. Will definitely be coming back soon!

I came in between 4-5pm this afternoon and just wanted to say that the staff are absolutely amazing! A lovely lady went above and beyond to try and help me find a last minute outfit, I am super picky but her patience and understanding and genuine want to help me made my day. I should have gotten her name but thank you so much for the positivity and care x

Went into store last Saturday 24/6 staff were super helpful; especially the guy who was working the change rooms and put my sale through. So rare to have genuine customer service these days! Also my outfit was 🔥🔥🔥. I’ll be back!

First time coming into the store and I cannot believe how amazing the girls are in there!!! Thank you so much Taylor and Renee for helping me pick an outfit for my engagement!!! Those girls are an asset to this business and deserve a raise I swear! I cannot mention enough how amazing they are (:

Was at a shoe store across the way and stood for 10 minutes with out any staff even looking at me. So decided to just go to Universal instead. The moment I walked in Taylor Instantly assisted me with smiles and bubbley attitude. Not only did she assist me very well with shoes, she also helped other people efficiently while I tried the shoes on, whilst making sure I knew she was still there for assistance. Taylor as well as all the girls in store are great. Will actually come back for clothes next time.

Called in to Universal North lakes, Monday morning, 9.10 am and Jess served me. Polite and helpful, not easy to do on a Monday morning just after doors opening. Well done and thank you.

Val has amazing customer service skills she was so helpful and kind, I will definitely be going back again :)

Amazing staff! I never go anywhere else if I need to find a specific outfit or item. The girls are so lovely and I always feel super comfortable to get out of my comfort zone

My nickname is Bambi, so i got myself lots of Bambi merch. ☺

always a good shopping experience! lovely staff that are very helpful and great to chat to.

Love the staff here everytime never make you feel out of place.. go to store well stocked.

Staff were super helpful, gave me some really good suggestions.

Easy store to shop in, friendly team

Great professional friendly staff