Mermaid Central Medical Clinic

The facilities are very clean.

The reception and nursing staff are always friendly and efficient.

Justin Cuffe is my GP. He is gentle, caring and extremely intelligent.

Careful with the Exelby lot. Yes, I am biased 🤣

I have been seeing Dr Jonathan Marchand for over four years. Being a specialist GP, he is without doubt the most knowledgeable and informative Doctor I have ever encountered. Each and every time I see him, he willingly combines his expertise and willingness to listen and discuss my health issues with kindness and patience – never rushing me out the door. I always feel like I am in such good hands, with each problem thoroughly investigated, examined and treated. So grateful! Support staff lovely and always helpful too.

Been seeing Dr Soo for over 4 months for support and diagnosis with AuDHD and I couldn’t be more happy with my care. He makes me feel so comfortable, gives me space to share my concerns, asks questions to get to the bottom of symptoms and causes, and then provides educational resources and next steps to help with understanding and acceptance. I am so grateful he was recommended to me by a friend and I decided to go and see him. It’s been a life changing process, not always easy coming to terms with everything personally but he’s been really supportive throughout. Thank you Chris.

I went into MCMC in early 2023 about some existing issues I had attempted to have addressed in the past with little luck, and my experience there was better than any other I'd had to date by a significant margin.

As someone who has historically had difficulties with the healthcare industry, I would recommend Dr Soo - and by extension the Mermaid Central Medical Clinic - to anyone.

As a long term Gold Coast resident I’ve been a (fussy) patient at multiple medical centres.
Mermaid Central is an absolute standout with a range of brilliant doctors, nurses and support staff operating out of well located, modern facilities.
Paul Fisser has been my GP for more than a decade and his guidance through an unexpected cardiac emergency in 2022 was a major factor in saving my life. He will always carry my 100% recommendation.

Highly recommend this medical Centre. I went in today as I’m waiting to see Graham in December and saw Dr Leigh and she was very professional, kind and efficient. Such a great doctor and Very professional medical Centre, the reception and staff here are lovely 😊 I saw them go out of their way to really help out patients . Today I needed a pathology form and the clinic managed to fit me in which I really appreciate so much. Didn’t have to wait long and there are seats outside which is so comfortable if you want to soak up some sun and fresh air.

Dr. Jonathan is a kind doctor. He is generous with his time. Very knowledgeable, respectful and caring. He explains everything carefully and thoroughly. Sometimes have to wait, but worth it!

Dr. Graham Exelby is the best Dr I’ve ever had by a long shot. I actually look forward to my visits. The clinics staff are all delightful and always very helpful. I cannot recommend this clinic highly enough.

We are currently on holiday from Victoria and my daughter has developed an ear infection from all the pool swimming. I rang this clinic to try and see a doctor. I rang at 9am. Was offered an appt at 10.15am. Filled in an online registration form. Arrived at 10am went STRAIGHT IN! The Dr was amazing! The reception staff amazing!! Such a great experience!

The best service and amazing GP’s & cosmetic clinic. Wouldn’t go anywhere else.

The whole tean at Mermaid central medical centre are very helpful, i was extremely distressed as i was having shortness of breath and couldnt speak a word due to what i suspect is laryngitis, they got me straight through to see Dr Paul Fisser who was very helpful and calming, i had to catch a plane a few hours after this and it was bearable thanks to Paul.

Thanks guys, home safe now :)

I cannot recommend Dr Jonathan Marchand highly enough after treating me with the utmost care and attention for over a year for numerous health conditions. He takes the time and effort to listen to to his patients, is thorough, kind and understanding, and with his international qualifications and many years of experience, has the skill and knowledge to treat what seems any condition! I am completely indebted to him for the continual support and patience he has provided to me in finding the right treatment, correct medications and answers, when other private and public specialists could not. Always knowing there was a decent and professional Doctor to rely on, was not only a relief, but has helped me to finally regain my life again. Reception and nursing staff are also always friendly and helpful which is just an added bonus - wonderful service all round!

Dr Paul Fisser is one-off the best Doctors that Avril and I have ever been to. He is always very friendly and patient. His diagnostic ability is outstanding and always listens to our problems and sorts us out. When one enters the Clinic we are always met by a very friendly and smiling staff who makes us feel at home. Thanks Paul for all the help you give us

This is a new post sitting on top of my old post below.

New post May 2023 - This practice has recently made a significant and notable change. I have personally experienced a massive shift in the way this practice is run, the quality of the support staff, their ability to answer the phone and to deal with enquiries in a helpful, polite, patient orientated and efficient way. I was there yesterday and remarked on the change and ask my doctor what has happened. He responded that they had recently engaged a new practice manager. Wow, what a difference that has made, and I wish the new practice manager well and complement her (or him) on the change they have made with the staff appearing to me to be allot happier in their job. What a difference it has made.

Old post a few years ago - If you want a practice that puts you on hold for 18 minutes and still doesn’t come back to you and you enjoy that type of inefficiency, then Mermaid Medical Centre is definitely the practice for you!

May I suggest that you check that your telephone system is working correctly. This morning 16/10/2020 I called in response to a text message I received from you to make an appointment about a non-urgent medical report you had received.

I called and was asked if I would mind holding; of course not I said. I ended up waiting online for over 18 minutes however whilst I was on that call I drove to your medical Centre and spoke to Sandi who then checked your telephone system and seeing my call was on hold hung up since by that stage I was personally standing with her at the front door of your practice.

Whilst talking to Sandi there were other patients in the queue outside, waiting to go in, who agreed with my comments. One lady in particular said that this had been her experience at your practice for over 4 years.

As a former business owner myself, I’m pleased to be the one to draw this to your attention as obviously It’s not good for your business, its reputation or for the people it serves.

I hope you see the value in my raising this directly with you rather than simply ignoring it and telling others of your inefficiencies and of my bad experience.

With kindness ... Graham

I recently visited this surgery which has been our families medical center for over 15 years now. As always the reception staff greeted me with warmth and kindness and were extremely thorough with their Covid Safe Plan. Dr Paul Fisser made me feel like I was as special as the Queen and as always takes our health with the upmost importance. He never fails to get to the source of the issue. A special mention to Nurse Lisa for her extra supportive care. I would highly recommend this surgery to anyone looking for medical assistance.

Amazing staff, doctors and services available
Dr Fisser and dr ang do amazing injectable services and they have a wonderful bed side manner and dr Leigh is the most amazing women’s doctor, looking after me during my pregnancy could not rate high enough my experiences there

Great doctor Surgery. Always greeted with a smile by the wonderful reception staff. I see Dr Suarez who is an amazing Doctor, she listens to my concerns. The other doctors there are also great. The nurses are very prompt and thorough in their cares.
Definitely would recommend this medical clinic

Saw Dr Cuffe for some ongoing issues after a bike accident with anxiety etc. Following his advice re medication and lifestyle changes. Amazing transformation after 18 month struggle. Cannot thank Dr Cuffe and the team at Mermaid Central enough.

Have been visiting Mermaid Central for around a decade now. Dr Fisser has always been very professional and extremely knowledgeable. When I have had to see other doctors at the clinic they have also always been great. The nurse and reception staff have been helpful whenever needed. Can’t more highly recommend.

Dr Fisser goes above and beyond and gets results. He is caring and professional and very proactive. He was my doctor overseas and when i found him again in Australia i was ecstatic. I travel from Sydney just to see Dr Fisser with my whole family. We wont bother seeing any other doctor. He is the best doctor out there!