Jerry's Shoes

Great customer service, a shoe for all price ranges.

This shoe shop has lovely shoes. I like going to look, has they have a range of modern shoes. The people that work there a nice & helpful

Great store and helpful staff, the young bloke who works there occasionally is quite good looking too

Had exactly what I was looking for and the price was fair. Only a couple of dollars more than on line with service and no delivery charges!

Excellent displays and amazing variety. Staff were helpful

Young lady on her own handle several customers with no problem.

Helpful staff and a great range of shoes.

great

Good variety of ire mn s, well displayed, staff very helpful.

Very disappointed with the service! I recently went to purchase some shoes and neither of the two women behind the counter offered me any assistance. I picked shoes, tried them on & nothing. I actually had to say ‘is someone going to assist me???’. I am all for supporting local businesses, but if I didn't need the shoes for that night I would have just walked out! So disappointing.

How does one get served in this store??.... This is the third time I have visited the shop and still yet to be acknowledged let alone served! Despite there being two staff members (both at once serving the only other customer in the store) I did three slow laps of the shop, stopping, handling shoes, craning my neck to look over staff's shoulders....not one acknowledgment. There needs to be some serious customer service training here guys. I always like to buy local first, but you've lost me sorry.

If you've bought defective goods, or it becomes defective within a short period of time after purchase (and is unfit for its purpose), you can get a refund even if there's a sign saying, “no refund”. You can get a refund if you paid by cash or credit, but cash refunds are only available if you paid in cash.
The above is copy and pasted from a Queensland Government Website. Jerry's Shoes don't abide by this rules. They like to refuse refunds for defective goods. Buyer beware. The personal attitude of the lady manager leaves a lot to be desired. Her exact words "I don't care !". By the way, I ended up getting a refund, but not through her willingness.