McDonald's

Been through many times and haven't had the best experience but today Saturday 23rd March (around 10:55am), I received the BEST customer service I have ever experienced through ALL my years of buying from McDonald's! I have worked over 21 years in hospitality, training staff and working in Management for Restaurants, Cafes and Nightclubs, so I know what exceptional customer service is all about. It's all about your tone of voice, energy behind your voice, and your persona you put out. This person that served me through the Drive Thru had it all! They greeted me with a genuine high energy that took me by surprise and just instantly made me feel happy and made my day! If I owned a business in hospitality, I would fight so hard to have someone like this working for me. I never write reviews, but this person deserves the acknowledgement! Best representative for McDonald's I've ever come across. I hope McDonald's know how valuable this employee is for their business!
I could be wrong, but I think their name was Aspen.

Oh my golly gosh!! We went to go get some delicious hot cakes for a birthday this morning. The person serving us in the drive through had the most exquisite energetic personality we have ever seen! Keep it up buddy!

Friendly staff behind the counter and fast service. Cheese burger looked like the menu picture. Mccafe drinks served by Maya were perfect 👌

Hi there! This review is purely for one great individual. Wanted to give a special thanks to 'Aspen', one of the workers at McDonalds, Ocean Grove. He has excellent customer service ability, and he was very patient, polite and kind. He is a legend! Please pass on my overwhelming thanks. Workers like that should be valued and held in high regard. Awesome work!

Maddy (maddog Peters) working on weekend mornings is very good, my cappuccino + 1 sugar packet made at 8:28 on Sunday morning was very scrumptious

I came to this McDonald's with low expectations, to my surprise. The store was exceptionally clean, the staff were very kind and helpful and my meal was of the highest quality. I would recommend this place to my friends.

10/10 for the service at drive through and the coffees I brought on the weekend. Well done team.

One of the nicer, cleaner looking stores around. Ordered two special offer items and they actually came without any mistakes.

They make the best extra hot
coffee ☕ ever 😁!!

It's a Maccas pretty much the same as all the others.

Very friendly greeting near the entrance door by a staff member, who assured us she would serve us at the counter. Order taken efficiently, bought to the table with lots of smiling. Even the staff member cleaning the clean floors engaged with us in friendly and appropriate conversation. The design features and quality building materials and fittings of this new store are pleasant to see. I'm really pleased if is "my local". Everything was of an exceptionally high standard! 👍👍👍👍👍

Ordered through the app and collected in drivethrough. Lazy yes but we were on our way home and Miss 8 was hangry and so was my husband. New store looked great and there was plenty of space to manoeuvre car in drive thru. Food was hot and fresh and arrived at window with no wait time.

WOW AMAZING STAFF. Food was so well made and the service was incredible i love this McDonalds and go there all the time!!
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Phenomenal customer service, I attended this store on Saturday morning just before a swim at the beach. The staff were welcoming and forgiving of my sins. The service with a smile attitude cannot be understated of this restaurant, I am beyond impressed. My Big Mac was created punctually and I ate it with delight outside of the store of course. I cannot recommend McDonalds Ocean Grove enough for its immaculate customer service and delicious cuisine. ABSOLUTE! Thanks for the great attitude.

Wow, what can I say about this fine establishment? Amazing, excellent and magnificent all come to mind but do not quite explain what I am feeling towards this McDonalds. I came into this restaurant on a cold and windy day and was instantly met with a warm smile from the person on the counter, she took my order (A Big Mac of course), and told me it should not be too much longer before I got my meal. Let me tell you what I was met with was a burger that was made with care and love and clearly by somebody who is great at their job. I went back to the service counter and asked to speak to the fine employee that made my burger and I was not disappointed, I was met by Will, a blond angel who made a burger so well cooked that I now order it every second day. 5 stars because of this burger.

Lovely clean store with efficient staff .powerpoints and phone jacks
An added bonus.$4 latte

Fast, friendly service. The crew member on front counter was very accommodating. My order can be annoying, but she went out of her way to ensure it was right and that I was satisfied.

Awesome McDonalds!! Staff always so happy to serve us and happy at there place of work.. music great too! We are never rushed for our order.. Soo much better than our experience at other McDonalds where pushing us to place, pay and pickup our order is very obvious!!

It was awesome I played settlers of Catan in here once and the employees didn't even care, me and the homies didn't even buy anything we just walked in and got on that Catan grind, (yes I won)

There is an employee named tom Forrester who served me very well and was very good. He needs a raise fr