The Good Guys Pakenham

Went to help my elderly mum up grade her microwave. Great selection of well priced microwaves. Service was great the gentleman who looked after us was great and very patient with all the questions we fired at him. Good Guys is always a great place to shop

Had such a great experience with Carlo and the team on Saturday. We had many questions, and even though we aren’t quite ready to buy, Carlo gave us all the time we needed, was very patient, answered all our questions and was very knowledgeable and helpful. And on top of that he’s a really lovely guy! We will definitely be back soon to see Carlo when we are ready to buy

Very helpful staff. Great wide range of appliances. Order and quote process very good. Go out of their way to change orders with external parties. Discounted item incorrectly labelled. Nick is a funny guy.

Great service from all the team i dealt with. From customer service to the warehouse crew. So friendly and willing to help. Will happily shop there again!

Thank you Rachel and Adam for the friendly and the best customer service. Looked after us well and gave us a good deal with the Bosch dryer as we didn't had a great experience with the Good guys previous purchase of LG dryer. Well done Rachel and Adam. Thank you kindly. Much appreciated.

Just wanted to give a massive shoutout to Steve, we have had Steve assist my husband and I multiple times now and he has been nothing short of amazing.
He always goes above and beyond to ensure we have the best outcome possible.
Thanks Steve!

Great experience at the GG store. Sean was helpful the moment I stepped in the door. I was coming in off seriously bad service at jb hifi next door so it was great to see what quality service looks like. Thank you Sean!

I’d like to commend Sean at the GG store on princes highway Pakenham.
I had to replace my tv after my Samsung smart tv packed up after only 3 years. Don’t buy one. Very helpful and has sold me several household items over the last 3 years.
Shirley Huberts

Had the pleasure of buying a whiteware appliance from this store yesterday. Natalie, the salesperson who served me was a breath of fresh air, friendly, helpful and extremely courteous. The service was top shelf and I ended up buying a second item. Thanks for a great experience. Barry

I had an absolute hell of a time dealing with the GG Concierge service, and was pinged back and forth between about ten people over three weeks trying to solve a washing machine issue. I finally got a hold of Steve and Luke at the GG Pakenham store and what a sweet relief that was. Within two quick calls they had come up with a totally acceptable, creative solution for the colossal stuff up with my whitegoods receipt and the terrible handling of my issues by concierge. I was more than happy! They gave me a few great deals on items I really needed and were quick, thorough, and friendly to deal with. I really really appreciated such great service after getting such a run around. Huge props to both Luke and Steve. Thankyou both!

Steve provides wonderful customer service

Always happy to help you as much as possible

Note all the staff are reasonably good too

Putting this on for my friend Lorraine who is not at all tech savvy.

5 STARS for LUKE at Pakenham Good Guys. LUKE helped my friend purchase a washing machine at a special price and he set up a great next day delivery deal, with the set up of the new machine, with instructions and taking the old washing machine away.

Great customer service LUKE. Thank you.

I recently went into the Good Guys Pakenham in search of a fridge. I settled on a fridge and went back into the store to order it. There was no stock available at the central warehouse and the fridge was in great demand and the orders were higher than thw stock that arrived, in the meantime, my fridge that was starting to die, got a whole lot worse and i was getting desperate. Steve did his best to find an alternative at a similar price, i didn't have the budget to increase in price, the floor stock of the fridge i wanted to by had an issue with the door, but, between Steve and Natalie they spoke to the rep and they were happy to come out and do a door swap and the fridge was delivered the next day. They did a great deal on the price. We are extremely happy with the service we received.

Had a great experience dealing with Steve who helped us with purchasing 2 new split systems for our home. The process was easy and even when a hiccup arose the staff were patient and helpful. Very happy with the service we have received.

Went there today to buy a BBQ for an engagement gift, the customer service was outstanding. Was served by Steve (acting manager) as well as other sales staff. Outstanding, friendly service with a few laughs along the way topped with excellent product knowledge. Definitely would recommend!

I bought a dishwasher, 2x TVs, a dryer and fridge from Steve at the good guys pakenham! His knowledge and customer service is second to none and his prices unbeatable! I would highly recommend anyone looking to buy any home appliances to go and see Steve! I know I won’t be going anywhere else for all my future purchases! Also a special mention to Hayden who was also very helpful if ever Steve was not in. A huge thank you boys.

Thank you to the lovely Georgia for the expert help we received in selecting a new washer and dryer. You we very kind and knowledgeable and we appreciate your time! Very happy with our purchase.

Highly recommended.
Replaced two tyres for a great price.
Honest and friendly team.
Will definitely go back again.
Thanks guys top job!

Brought a dishwasher from Steve, who was super friendly and a great sales men. Gave us a good deal and was very helpful. Had a few laughs, and joked that the dishwasher should come with a bow. Was delivered today , by a great and skilled delivery guy Matt and it came with 2 bows on top!

Go see Ashlee at the Good Guys in Pakenham, friendly knowledgeable and conscientious. As I was purchasing a few items she was kind enough to work out a nicer deal for (even had Colin, the store manager check for a slightly better price). Delivery and install was very reasonable as well. Could not be happier with the new appliances. Also completed on interest free so I get the benefits with the cost spread out over a couple of years. 😁