JB Hi-Fi Pakenham HOME

Very good customer service. Helped me figure out the best TV that suits my needs without being pushy towards any particular brand.

Ordered high end computer and there was problems with supplier, however manager Dylan and Sascha both went above and beyond to rectify and find a great solution. Absolute top level customer service starting from sales team member Emen, who had great knowledge on the device, all the way up to Dylan who I believe is a fantastic manager. Great communication and personal skills and turned what could have been a frustrating turn of events into something that made me feel like a VIP. I have been shopping at this store for years and this will obviously continue. I could not more highly recommend the team that works here. Thanks team.

Honestly was my favourite place to shop during lockdown. If your order was place during business hours you could have bet your bottom dollar you were going to get a notification that your order was ready to pickup before you had time to do anything else. It was definitely the most dependable relationship I had in lockdown 😆

Since then I have been in many times and the staff or always so helpful. I am the type of person who will ask all the possible questions there are to be asked. I like to understand things, I also don’t always catch on and they have always been so patient and kind to explain in ways I can understand. They’re all so friendly and amazing here. Thank you ☺

My partner & I brought a fridge a while back, which turned out to be faulty. We dealt with a bloke named Joe and He was fantastic. A HUGE huge thankyou for fast, prompt & wonderful service on his behalf and for going above and beyond for us and getting our replacement Fridge sorted only a few days before Christmas. Understanding this is the busiest time of year for all retail workers, He put us first with a smile on his face. We had issues with the fridge manufacturers, but Joe got it sorted in no time.
So many companies these days do not care and push you to the back of the list, Joe did the complete opposite. This guy needs a pay rise!

Thankyou again, we will be back.

Had a great experience purchasing a new phone yesterday. After having lost my other one there was a few processes to be followed in doing this and despite visiting the store later in the day the staff were all very helpful and were up for a chat and a laugh.

Easy access to car park.
Very clean store and everything is marked with the correct tickets.
Great discounts
Amazing staff with great customer service and knowledge of the products within the store.

Recently wanted to exchange my new tv to upgrade. After being dealt with poorly and essentially shooed away from an employee at chadstone location, Andy from Pakenham was 10/10 to deal with. Flawless from start to finish and was great help. Can’t thank Andy and the guys at Pakenham enough!

Went to check out a sound box. They had a full array of sound boxes on demo to compare, unlike some other jb stores. Good shopping experience centre. Thans team.

Returned a online order due to a Crack in the CD case they replaced it with no fuss. Have always found the staff to be very helpful and friendly

Walked in looking for jbl party box 1000 spoke to staff whe were happy to demo it for me and explain if it would suit my needs or not I'll be back to pick one up soon

Jeremy was very helpful. We thought we knew what we wanted but he took us through a few options until we got what we needed. Thank you!

Awesome service, product & team knowledge! Always get my technology here! Phone / notebook & laptop! Not to mention my beats 🎶 🎼 🎵 🎸 🎧

Great service and help from Jeff.thanks alot for sorting my drone out

Got my new phone set up with Julian and wanted to keep my number, he absolutely killed it and was super helpful. Amazing customer service.

Shout out to Aman from jb hi-fi Pakenham. He was so knowledgeable, asked questions to get to know us and our needs/room to help us decide what TV and sound bar would best suit us. We are from Sydney and only wish we could purchase from him. A+ customer service that you can't find very easily anymore. He needs recognition for his outstanding ability and passion

Amazing customer service, I came in just before closing, and still, Jose took his time, with patients, passion, and diligence, walked me through all the available options, answering all my questions. Great guy that knows his stuff.
Overall great service from everyone.

Customer service was exceptional. The staff are clearly very well trained in sales and get you exactly what's needed without pushing you into buying unnecessary extras. Thanks for the help!

Joe was AMAZING!!
Had an issue with an item that was meant to be held.. Joe sorted out the problem with patience and exceptional customer service!
This store is not local to us but I would absolutely return again knowing the expertise provided by Joe.
Great work!!

Always been a great store.
Our most recent experience with Jose in the customer service department was absolutely flawless. Great conversationalist, and plenty of helpful/useful information to direct us towards a purchase. My wife and I appreciate his professionalism as it is becoming less common in modern times.
Thank you for making our weekend and trip to JBHIFI a positive one.

~A.G + K.G

Mark and his team spent as long as we needed helping the person I was supporting to find exactly what he was looking for. Mark was extremely thorough, friendly and understanding. He answered all of our questions and tried to help us find the best product, not the most expensive. I also observed him interacting with his employees and I was touched to see how kind, patient and caring he is in his interactions with them. You have an amazing team here in Pakenham and Mark should definitely be some kind of leadership trainer. Thanks for an awesome experience 😊