Novo Shoes Uni Hill

There are young girls in this shop, they are attentive to customers and their needs. This is by far my fave Novo shop in Melbourne. I want to congratulate them for always nailing customer service and working hard at making all of us feel like we are the only ones. Thanks, Novo, for hiring a great team...it makes our shopping experience so much better. See you soon, girls:) K

i visited the store on SUNDAY 16/7/23 and a lovely young lady i believe her name was Shakira, tall, tanned, long hair. she helped me get a pair of heals for my daughters wedding they are stunning and i cant wait to show them off. in my professional opinion she deserves Employee of the Year

Nadia was super helpful! Ended up buying my wedding shoes from here. She listened to what I wanted and needed for the day and got me exactly what I wanted. Some extras too! :D

Pretty good summer selections

Shop assistant at Novo Uni Hill is so rude. She asked me not to touch shoes saying the head office is coming for a visit. How is it possible to try on shoes without touching them. Even though I wanted to buy a pair, I left the shop because of her rude behavior.

shop assistants to busy talking about their dating life to serve...when we asked to try on shoe they went and assisted. we bought shoes. got home to find that they had put two different shoes in box. returned to shop. no apologies On receiving matching shoes. told would give to me at same price. when asked price differences the shoes that we wanted $10 cheaper. Was refunded differences. no customer service. experience was 11th October

Shop assistant
she was busy talking to her friends rather than serving customers show’s no interest doing her job.

I wonder if people dnt want to do their job or not happy please change your job.

Very bad customer service

The store manager and head office didn't honour a sale advertised online. Or mention I could get 25% by buying online. Paid $90 for boots and received an email that day saying I can buy online to get 25% off. Despite asking if the boots were on sale before I purchased them! Terrible customer service! Not to mention I emailed your customer care with no resolution offered. Then with no reply to my last email. Your standard reply, means absolutely nothing since I emailed your HEAD OFFICE. 🤦🏽‍♀🤦🏽‍♀🤦🏽‍♀

Only one person serving so no one to help you. Assistant went to put in the shop soiled dirty try on shoe without asking if I wanted it. When I queried her she said it was the last one (with a take it or leave it attitude). Full price shoes with bargain basement service.

Unfortunately, very poor customer service every time I come to this store

The girl working today couldn’t be bothered helping us and looked as if she didn’t want to be there. Disappointing customer service.

Rude and unhelpful staff members at this store.