Vans Outlet Brisbane DFO

My husband and I had a great experience at the store yesterday. Amazing customer service, with incredibly knowledgeable staff. Due to sizing and stock we had to get our order shipped to us instead, which we anticipated to be at least a week maybe longer due to the timing, however they turned up at our door at Sunshine Coast today. Highly recommend making a visit to this store if you’re in need of new Vans!

Possibly the best customer service I received this year. We were buying three pairs of shoes but with a sizing issue. The shoe user has mega feet but is a different size in one style to the others due to width. So, we were hard to deal with and the sizes in question are hard to get. During the course of the sale, we had three staff assist us at different times. All three went the extra mile. All three were courteous and helpful even though they had a shop full of people during a Black Friday Sale at DFO (OMG, it was a mosh pit). One young woman (Jana) in particular was especially helpful and spent a considerable amount of time helping my son choose colours and styles and hunting down items in his size. She is possibly the best customer service assistant I have ever encountered and definitely the winner of "best service of 2023" for me.

I went to Vans DFO Brisbane on Thursday aroudn 5:00 pm and bought a pretty slip on in a very cheap price ! (39.99)

There were two women who worked at the shop, shop was very busy and crowded - of course, it was a day before the Black Friday!- but two staffs are extreamly kind and friendly.

They did their best to find the design, size and also recommendation. Extreamly kind ❤ Please let them know they are the best😍

I had a great experience at this store today! I was buying Vans for the first time, and Sara was incredible and knowledgeable with helping me pick the right ones. She showed me all of the after care and cleaning and what products to get and I leave the store feeling confident and satisfied. Shout out to Sara, great work!! I will be returning here in the future :))

Epic customer service! Shout out to Sara, quite literally the best customer service ever. I had a pair of shoes that were faulty. Sara was above and beyond every expectation- explaining the different types of shoes, laces, products. Good job !

From the moment we walked in the store we received awesome customer service (by Rory) 😁 and to be able to find size 16 mens shoes for my son and have the ability to choose from a selection, was amazing! Hands down great experience.

I was fortunate to have Jay and Fraser helping me in store yesterday. No more Comfy Cush Boo Hoo 😢 so they suggested Pop Cush which fit perfectly. I got 2 pairs. I have orthotics so shoes are a challenge. They were super friendly efficient helpful cheerful!! I was disappointed to hear staff don’t get free shoes as a bonus, like other nearby brands. Hmmmm management may wish to reconsider as these two staff members are definitely keepers!

Great warranty exchange experience in this store today.
My shoes had developed a fault in a short time, not typical of Vans shoes in my experience.
The store manager exchanged them right away and had me on my way home with a new pair of shoes within 10 minutes.
Thanks.

Great shop, awesome staff, ( Jacob) has served me a few times and has always steered me in the right direction.
Great bargains.
I have purchased over 15 pairs of shoes, socks for the kids, school bags.
Comfy" ultra cush" shoes, great for long days on your feet.
Lots of colours and styles!

Fantastic experience, Sara was an absolute legend, professional, friendly and sooo knowledgeable.
Sold an awesome pair of shoes to a very reluctant client.
We’ll done Sara

Really awesome and comfortable shoes, stock was limited granted I did go after the boxing day rush while there was still sales on. The sales man was very helpful, patient and had some good opinions, thanks a lot Declan for the help!

Outstanding service, partner got fitted/served really well and quickly to. Staff were super. They up sold my partner at every point but that's their job haha.

Great discounts on at the moment ! Go check it out guys

Only place I go to get vans. Awesome staff and always have what you want and need. The selection of clothing and accessories is always good too.

I was greeted at the door & got the online shoe order quickly. Great customer service by the two guys. 23/08/2017 approx 10.45am

Staff are extremely helpful, and not overbearing. Didn't buy a pair of shoes in the end, but had a great retail experience.

Had faulty shoes. Guys at the store handled it great. Thanks guys

The staff were friendly and super helpful, such a great variety of shoes and customer service was A +

They were so helpful and lots of great sales how terrific is that as we all love a sale or discount.

Had amazing service today from every single person on! Please give that team a huge thanks! Thank you :-)