New Balance Outlet Store

Thank you to John at DFO Brisbane store for your patience and help yesterday in helping me find a pair of shoes that fit my very wide feet but were still a nice colour. You went above and beyond to help me and I really appreciated it. I could not believe it when i saw the word Trainee on your badge, you certainly knew what you were talking about. And you found me a “last pair” so they were a bargain! Added bonus. Thanks John.

During our visit to the New Balance Store at Brisbane DFO we were served by Lauren.

Her focused approach, friendly personality and thorough knowledge of the NB products were exceptional.

Nothing was too much trouble as she helped me try on several pairs of shoes. Outstanding service.

Excellent service from Ryan today. All the staff were very polite and helpful. Ryan persisted until he found me the perfect shoe in my exact size.

I went to the shop to change a pair of shoes (wrong size) and I was attended by Ryan, who was same person who sold me the shoes the first time.

Once again, he went out of his way, helping me to get the right ones, walking me around the shop showing me more options and models , always with a big smile in his face.
Finally I found the right ones and bought another extra pair for my wife.

People like Ryan make you feel like you are the most important client and definitely will make you a loyal client.
Thank you for the great service.

John was amazing. Patient with getting the kids sized correctly, great customer service, ended up purchasing additional shoes. Fantasic service - thank you. Will be back

Always the best prices on the best quality sports gear, well worth the trip!
And the staff are fabulous!

Had a wonderful experience at your Brisbane DFO store. Angus gave exceptional customer service helping me find correct fitting shoes for my twins (who have different sized feet) within my price range. He was so helpful and friendly and even my 10 year old twins commented on how helpful he was. Thank you so much Angus🙂

Great store and super customer service. Ryan helped me find the right fit and style quickly and no fuss.

Excellent experience in this store. Employee Lauren was very accommodating and knowledgeable about the products. Nothing was a bother for Lauren. Will definitely be back again 😊

Great store staff very helpful and really good value and quality.

Great staff, special shout-out to Tara who was so patient as my partner tried on half a dozen pairs of shoes. She explained the different range of styles and fit to help him find the best pair.

I received exceptional help and service at this store!! Really thankful for Tania’s help!!! Best help I’ve ever received from any new balance store in Australia :) thank you very guys ❤❤

I was served by Anita late last week. I was popping in quickly to get the same model of shoe I have been wearing, so didn't think I needed any help. Anita was engaging, energetic and knowledgable. Went in for the great shoes at great prices. Left very impressed by the great service.

Purchased shoes for my 9 year old today. Best customer service I've received in a long time! Thank you Alex, you were friendly, knowledgeable and very patient with my son. He absolutey loves his new shoes and the new matching black socks. Would definitely recommend and will return.

Great service by fellow who was probs the store manager, was very helpful tracking down a pair of shoes to check in stock before I came down to try them on . Nothing was too much trouble, stoked with the sale prices too . Thanks : )

Great prices, good customer service

Had not used this outlet before (always purchased New Balance from a sports store), but in future will use the outlet. Yesterday i was served by Jacob who was so engaging, helpful, knowledgeable and above all an exceedingly polite young man. Jacob is an asset to your store.

Angus is one of the most helpful sales persons I’ve come across. Manager Anita also great! New shoes and feeling great. !!!!

the Young fellow who looked after us my husband and I was awesome. Knowledgeable, friendly and extremely well mannered. I think his name was Alex. He deserve a bonus in his pay!!

I would like to thank Tara for excellent service. I would not go anywhere else for my shoes.