Merrell Outlet - DFO Brisbane

Thank you so much to Anthony and his team. You helped us find the perfect boots. Quality product and helpful with choosing the right shoe

Was helped out by Jess today who was super knowledgeable, friendly and patient. I’ve been looking for the right pair of boots for months, I think I finally have what I need now thanks to Jess!

Went on the last weekend of February with the intention to purchase a pair of shoes on sale. I found they weren’t in my size, and was approached by Tim. He understood I didn’t want to go above a certain price point, but educated me on what shoes/boots I’d be more suited to. From there he helped me to try some boots on to understand the Merrell sizings. He also educated me on the differences between Goretex and typical waterproofing. From his personal experience and technical knowledge I left with more confidence, and ended up purchasing the Goretex MOAB 3’s online because of him. Tim’s a legend!

I went here in the morning right when the doors opened. Had issue with my MOAB 2 boots. Renee assisted with the return and exchange Of course I had proper receipts.

Renee was polite and courteous. She went above and beyond with assisting me. I was happy that all went well.

We got the best service from the friendly lady working at the store this afternoon, she was very knowledgeable and incredibly helpful! They didn’t have the size we were looking for at the store unfortunately, but she helped us find them online. Thank you!!

Was looking for some new shoes but unfortunately they didn’t have my size for the two styles I liked. But I must say the bloke working this afternoon was super helpful and welcoming. Will be back again.

Had a great experience here with Michael. He helped us find suitable coats and hiking shoes for our trip. He had to follow up on the shoes for my wife and nothing was too much trouble. Great customer service.

Had to replace a pair of their tactile boots as I got a half a size to small.
Not a problem, every staff member I've interacted with have been knowledgeable and customer service is on point

nice selection of shoes, especially when they are on sale, here's a tip park close to the shop as the the whole dfo complex is like a maze and you can spend all your time going round and round! could do with better signs and more directories!

Excellent service from Christie at DFO BNE,
I drove from Shailer park with the hope of coming home with a nice pair of shoes.
I am super happy with my new boots, very comfy and I wasn't looking at buying a pair of boots because I had a pair of Nike boots and they were not that comfortable. I tried on 3 pair of shoes not boots but wasn't happy. Christie explained how comfortable Merrel boots were she had a nice comfy looking pair on. As soon as I tried them on , I could feel the comfort 😀 There black , waterproof and look amazing ! Thanks so much for all of your help Christie! Any customer that is served by you is going to get excellent service with a smile, keep doing what you do your the perfect fit for Dfo!

I had a problem with one of my shoes. Their after sales service was excellent. They sent out replacement shoes straight away. They are so pleasant and easy to deal with. Thumbs up Merrell DFO Brisbane

I went in to take a look at some hiking shoes. Michael displayed excellent experienced based knowledge in helping me come to a decision and his overall customer service was outstanding. The shoes are also awesome :)

The friendly lady with red hair was eager to help, smiley, personable, and gave a great customer experience.

We were travelling around Australia last year and my husband needed a new pair of heavy duty sandals. We found some at a much lower price than we would pay here in UK.

Fantastic service from the team at Merrell DFO, who offered and arranged for shoes of a different Merrell store to be delivered to our home address after the DFO store didn't have my size - really impressed with their service!

The staff here are amazing. Very knowledgeable and extremely helpful.
Keep an eye out for Renee, she’s an absolute gem.

Super helpful staff member, even tho busy. Lots of variety available, even in larger sizes. Will return...

This store has the best customer service, both team members were very knowledgeable & very friendly. I was very happy with my purchase & the advice I was given.

Great store, especially for those with the more evolved (larger foot) who can't find the right size anywhere else. Merrell offer quality products alone and the staff here only complement the brands quality

Fantastic customer service, I felt like the staff had all the time in the world for me. Store looked great when I walked and made it so easy to shop!