Armidale Auto & Tyre Centre

Best tyer price in town fast service great locat

Friendly, professional and well priced!

Excellent service

Good

Went to get 2 new front tyres and a wheel alignment a few weeks back, cheap tyres but they never did the wheel alignment as I found out a little while later (still charged me for it). The lady that's normally at the front desk is good, although everyone else I talked to were very unprofessional. They managed to break my speakers and also my central locking. Had to wait hours and hours for their call, ended up just going and asking for my car back. They have refused to accept the damages to my car and no doubt they won't do anything about my wheel alignment. Unimpressed.

Do NOT use these people if you expect them to honour a quote they give you. Here is why:

I took my car there today to get inspected for registration.

They quoted me $471 for various repairs necessary to pass the inspection.

The $471 quote was in addition to a quote of $315 to change 3 bold tyres on my car and a further $36.20 for doing the inspection. I gave them the go-ahead.

When I went to pick up my car I was expecting a bill for $822.20 - that is, $471 + $315 + 36.20.

Instead, I was given a bill for $949.80!

When I asked why the bill was $126.60 higher than the quote I was told that they charged extra to fit the tyres I bought from them (no joke), extra fee for the wheel balance and the rest the for GST.

I find this behavior unprofessional, inept and borderline dishonest. I mean, how do they justify charging their customers EXTRA money to fit tyres the customers buy from them? Also, why was this magical "fitting fee" NOT included in their original $315 quote?

Furthermore, how do they justify charging me for a wheel balance he pointed out to me two days ago when he looked at the tyres? And, why was the cost of doing the wheel balance NOT included in the $471 quote they gave me?

As for the rest of the additional portion of the bill, he explained it as GST. Interestingly, he NEVER EVER mentioned that his quote was EX-GST!

Quotes are given to people so that they can decide whether they can afford the service (or good) and, where possible, to compare with other quotes. A quote that is violated is not a quote at all but a trap. As a uni student I do not have plenty of money. The extra $126.60 these people took from me today is not money that I could afford and it has taught me not to trust anyone anymore.