New Balance Outlet Store

The customer service from the staff ALICIA was so great!!
She was so attentive and was so helpful.
I ended up buying a pair of shoes and I could say they have a good selection and the price was decent too!!
Thanks Alicia, appreciate your great service to the utmost!!
Anoma Ratnayake👍🎈😊🙋‍♀

I like that store. I managed to find a good pair of sneakers in the sale leftovers for 60 bucks. Im happy

Love this shop great bargain a shame it is closing down soon

A gem of an outlet store and one of our favourites thanks to the outstanding and friendly customer service from Elysia and her team. It's well run, efficient and offers good value across a wide range of footwear and apparel.
Always a pleasure to deal with Elysia who goes out of her way to provide top-notch expertise and assistance.

Great to deal with..you can get...cheap shoes if ur lucky

Yesterday I phoned New Balance Auburn to order a pair of women's joggers. The staff were very friendly and didn't hesitate to price match a cheaper price I'd found online and assured me my shoes would be sent out the same day. Imagine my surprise when the shoes appeared at my door at 9.30 this morning! The shoes were exactly what I wanted and I've ordered another pair today. Thank you New Balance for fantastic customer service, great price and speedy delivery.

Last sunday I came in with a shoe I was recommended to purchase by my pediatrist and Arisha was very insightful with the shoe benefits and assisted me in a very professional manner when I wanted to look at different styles.

Excellent customer service and I hope I see her again when I come in next!

Thanks Arisha!

Awesome store and wonderful team! I had the pleasure of Megan’s service - she was super patient, knowledgeable & spent a good hour helping me try on loads of different model of shoes! Lovely experience - thanks Megan!

Visited the store today and was served by Elysia who is not only passionate about cutomer service but also knowledgeable. We'are very happy with the service we received and definitely will come back, thank you Elysia.

Just left after one of the best customer service experiences by Jenni. My wife and I along with our youngest daughter dropped in after being advised by the staff at birkenhead point they had in stock the type and size i needed! Dropped in and got 'em. Amazing helpful staff , youngest daughter got her new sports shoes, nothing was too much trouble for Jenni. Thanks NB Auburn!

Every time I walk in there U don't have my size 8/4e

I experienced amazing service when visiting the Auburn store! The store manager Elysia was extremely helpful and I was able to secure some new shoes. Highly recommend!

Best place for well priced NB shoes and clothes. Well stocked with a huge variety of NB shoes for all types of lifestyles. This store can be very busy on the weekends so the nice time to shop here is mid week. The real bargains are found along the back wall, but when there are clearance sales the specials can be found throughout the store. Just a warning ⚠ check your receipt to see that the advertised reduced price has been applied. Twice I have had to have this corrected after a sale. Also be very careful that your shoe selection has matching sizes of shoes. This is a very busy store and stock does get mixed up in the chaos of people looking for good cheap shoes. The store has plenty of mirrors so you can see how your selection looks, and fitting rooms to try out the clothes. Located not far from Auburn Costco I always make sure to visit the New Balance factory outlet after a Costco visit.

Team of cheerful, polite and well presented young staffs, great customer service, attend to questions promptly always.
Was there for the 40% off sale last couple of days, store was so busy, but staff are still happy and efficient, store were kept tidy.
All well deserved a promotion and pay raise.

Surprised by excellent customer service in an outlet store. The lady who helped us was amazing and very responsive. Highly recommended if looking for NB stuff.

Fantastic experience. They didn't have my size but could order it in for me, so i asked if they could post it as i am not from the area, and they said yes its free!!! and lo and behold it came 3 working days later!! Excellent customer services and awesome range of of clothing as well.

Very Helpful wide range of shoes at outlet prices. Went in 29 June 2018, showed old shoes falling apart, asked for a pair size 11 that either had solid ankle support or cushioning. Got a pair with both, RRP of $100, after the multiple discounts only ended up costing $56

Gold star service from the staff member that helped me find exactly what I wanted (appropriate work shoes) and then stayed with me to help me find the right size shoes just to try on so I knew what I was after next time I go back For some leisure shoes.

Amazing Store ,I like it more than the Alexandria & the birkenhead store !
They have a huge variety & amazing colours to pick from.
I find the whole experience of travelling to the sport center (as I live so far away) to be so much fun experience & always head home with good bargains.
people at my gym always ask me where do I get my outfits from :)
I always end my journey with a cup of coffee from the near by krispy kreme donut :)

Knowledgeable efficient staff at this location (Auburn)
Seems like a well run store with a good team who work well with good customer interaction