Airport West Transfers

First time using a shuttle before and after a flight. A very good experience. On time, friendly drivers, and the whole thing made life so much easier at a stressful time. Will def utilise again when needed. Thank you.

Service is always on time and reliable. Drivers are also friendly and easy going.

We have used Airport West several times over the years with no worries. Our driver, Lafo, sent a text message the afternoon before pick up and was right on time for a 4am pick up. No probs on collection at Brissy Airport and good communication re waiting area.

What a great experience. Thankyou for getting me to airport and back with no dramas.....communication was great and they arrived at time they stated. This was such a stress free trip for me and price was good. Thankyou to my driver kerry...

Fantastic customer service. I had left my phone charger in their vehicle and they called me and waited at the airport for me to pick it up.
Thank you!

I have used this service 3 times now really excellent service very friendly lady's have driven me to the airport and picked me up great conversation great price I highly recommend this service and thank you again to the lovely lady that picked me up and drove me back home yesterday

Good communication, lovely driver, and great price. Well definitely use this company again.

Excellent service every time. Always on time for pick-up from home and then again from the airport to return home. Friendly and professional drivers. Very reasonably priced.

Always on time, always pleasant, always helpful and adaptable.
Safe and comfortable ride. Excellent service.

Love your service...good communication..every thing is smooth..Thank you wayne and Kerry..

Sam, pushpa and family

Thankyou Wayne for getting my mother on virgin flight at 3.00 pm this afternoon!!! I appreciate everything you have done !!! Regards Paulette!!! 😀

Fantastic service. I have used this service many times and they have always been on time and very helpful. I will continue to use them.

I used this service and had a very pleasant and enjoyable transfer. Would recommend this service every time

Great service will always use Airport West, so convenient and a fair price.

Very courteous

DANGEROUS DRIVING!
Q900539167 is the drivers car ID
They were parked at the entrance of a roundabout with their hazards on forcing me to go around them.
Once they could take me over they went past me at 80km in a 60km zone and cutting me off once at the lights and then again when I tried to change lanes. Once I honked them they flipped me off.

Not very professional behaviour from someone that drives people around for a living.

We have always used Airport West but won't any more. Last year our driver fell asleep and we waited an hour in a cold empty airport at midnight for him to arrive. This time he was 30 minutes late again. The car he picked us up in was disgusting, covered in dirt and I think dog hair, and smelt of cat urine. I put my mask on as it stank that bad. The driver was in stained dirty track pants. We will drive our own car and park in future. It might be cheap but it isn't a pleasant experience.

Confirmed flight day before, no mention of having to wait for 4 other passengers with a 1.5 hours wait.
Called on arrival at airport and the driver was still 30 mins away.
The option to make alternate arrangements and cancel would have been appreciated.
When called the office with this solution, Wayne said ‘it’s only a 45 mins wait’.

Sat waiting outside for an hour we had to ring them to find out where our lift was , no courtesy phone call to say that they were running late.
When they arrived the driver proceeded to drive with one hand on the wheel the other holding her phone using the maps.
She didn't know where to go to get back out of the estate.
When we were not too far away from our destination she proceeded to pick up her mobile again while driving as she had no idea where to go we had to direct her using our phones.
So if you are OK having a driver who has to ask her passengers the direction while still driving one handed then go ahead but also allow an extra hour at least for the trip.