ResMed Hornsby

I have been assisted by Nicolista on several visits to ResMed in Hornsby, her knowledge, patience and professionalism helped me enormously. I was ready to give up however her encouragement and providing a range options helped me resolve the insurmountable. Thank you Niki 🙏🏻

I was recently referred by my GP for a sleep study and was made most welcome by the team at Resmed Hornsby. In Particular Srishti who was most helpful and knowledgeable in taking me through the process with the Resmed home sleep study kit. This was successfully completed and Srishti subsquently assisted me in commencing a Resmed CPAP device trial..I am happy to recommend the friendly team at Resmed Hornsby and Srishti should you be considering a home sleep study & CPAP trial/purchase. Thankyou Resmed 5 Stars ! 🙂

Friendly staff: Daniel, Srishti, Sam. Recommended the right gear for me at reasonable price. Nice shop fit-out.

I am very pleased and satisfied because of the service was provided by Resmed team at Hornsby, specially Niki. She was very knowledgeable, professional and supportive. She patiently helped me and addressed my issues with my CPAP machine and masks.

Went there today to get my husband’s full mask for his cpap machine. The lovely lady there was so helpful and friendly.

I found the staff at hornsby very friendly knowledgeable and caring aspecialy Niki thankyou so much im felling so good arfter a sleep 🙏

Very helpful staff. No need for an appointment. I just walked in. Nothing is too much trouble.

Amazing customer experience particularly Sam who has been really helpful explaining my questions in details.

Very good service from Sam P. He was polite and helpful.

Thank you Sam, for your amazing customer service!

True professionals. Both Gilbert and Praribha are very dedicated, knowledgeable and helpful. Highly recommended.

Very kind and compassionate service from Gilbert, who is extremely professional and knowledgeable as well.

Fantastic service from Gilbert. Very passionate about you getting a good nights sleep.

Very thankful. Amazing staff and great service.

Went in to discuss why my AirMini was causing me so much pain as to be unusable.

Young bloke who served me had a good customer approach but wasn't too knowledgeable. The young girl, who he deferred to, had a very poor manner. I won't be going back. You need better staff training ResMed.

I have been to Resmed at Hornsby four times and each time come away vowing never to go back. I am now willing to travel to North Ryde for better service. The young girl was actually rude yesterday, laughing at my question with the other assistant. They were unhelpful and certainly donot present a professional manner for Resmed. Would not even give one star but that how to activate the review. Absolutely nor recommended.

I second Julie's 1-star feedback below. I just wrote this to Resmed Australia's 'Suggestion and Feedback'. I doubt they're going to do anything about it. Good luck people.

"Hey Resmed Australia,

Dropping you a line to let you know your Hornsby branch's customer service is a dumpster fire. T and N? Disaster. Rolled up with my ORDER #AU_____, ready to pick up the trial device, and what do I find? Chaos. I get there at 5:00pm, on the dot, Mar 27th, to a scene straight out of a bad sitcom. One lady's been marooned there for an hour, T's lounging like it's her living room, and I'm being told she's "busy" – yeah, right, the place was dead. She finally notices me, acts like I'm the interruption. Managed to snag my Airsense 10, but you bet I'm counting down to never having to deal with this circus again.

And N? A one-woman horror show to the other customer. The vibe was so off it was practically tangible. Watching her, I was half expecting someone to jump out and yell "Punk'd". The other customer just wanted her referral letter and to get the hell out of there. Can't say I blame her.

Just thought you'd like to know."