Arcare Aged Care Point Lonsdale

Our mum has spent a number of months in respite over the last year. All the carers were warm and friendly and made mum feel welcome. Mum has dementia and they cleaned her each morning and helped her socialize with others. The rooms were excellent and kept clean.

My parents have just spent a month at Arcare Point Lonsdale to provide a rest for my 88 year old Mother in caring for my 90 year old Father who has bone cancer. My four siblings and I visited on probably a combined 10 occasions and all agree we witnessed nothing but the best care provided to them. Although my Parent's bodies are slowing down/failing, their intellect is 100%. They also confirmed to us that the care they received was first rate.

Hi.. I am komalpreet. . I have just started my job this week in arcare points Lonsdale... very amazing staff who deals with the residents politely and behave nicely.. they know how to deal with each resident. . They have all facilities, proper machines and supervisor for manual handling.. they use gloves and sanitary every time for the safety of residents and them
Kind's regards
Komalpreet

Wonderful company to work for, welcoming warm community of people that have supported me from the first day I arrived. Amazing staff , beautifully set out residence that has a " real buzz about it" .

My nan spent her final years here. So well looked after by all of the staff. Can't thank them enough x

My father was booked here 6 weeks respite,I made these people call an ambulance as they where only going to give dad oral antibiotics, I demonstrated them call ambo,just as well,this place has a criteria to call Ambos,be aware,also for them not to inform family my father's been discharged
The world is coming to an end, very bad and hurtful the way this place went about things,not recommended

Hi,
I believe that working with good people matters because then the work environment is good but this is opposite at Arcare Point Lonsdale where I worked for more then four months under unsuitable environment because some of the unresponsive nurses are mostly concerned about attending their own phone calls while giving handover in the nurse station which is not under the notice of management. The secret to happy workplaces isn’t spending more money. It’s about creating the conditions that allow employees to do their best work. The management is very unprofessional, full of partiality towards the clients here..
I had such an experience while working at Arcare, I started my job in August as a casual employee but with the passage of time I wasn't provided with an opportunity to work as a permanent whereas some other employees who commenced their work in later period were given full time employment. So, this is clear indication of partiality towards me. Nextly, the management at Arcare is full of inefficient behaviour that they twist the minor mistakes into the major one without any clue to the employee. The most embarrassing thing was that I was being easily targeted by Arcare for treating in an improper manner by splashing false statements towards me which I was totally unaware. Such a behaviour from staff and management made me so discomfortable that I went sick for couple of days and wasn't able to concentrate in my daily living. Moreover, I had sit 3 weeks at home waiting for response without any clue whats going on. After 3 weeks of non - rostering they gave me the notice to quit the job without any previous notice. Therefore, unprofessional response and treatment of Arcare made me very depressed and grievous.

If I go by how they deal with their customers of not calling people back and trying to sort out emergency respite at 8 to see how they treat people in their facilities

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