Hy-Vee Pharmacy

They've always been good for me. They have my prescriptions when they say they do.

Love this Pharmacy! Always helpful and speedy!

Honor appointments over walk-ins, please. What's the point in scheduling an appointment if I have to wait until all the walk-ins get to go ahead of me?

The behavior of some employees is very bad.. Especially the supervisor in the pharmacy does not treat customers with respect.. You must train them better and they must learn how to treat patients in a respectful manner and be kinder to them.. I give you one star and I think this is a lot!

Carolyn Lewarne the pharmacist with short brown hair and glasses is rude, and unprofessional. She was outright disrespectful to my wife.

Have gone to pick up my prescriptions 3 different times in one week, and have been told each time that they have not been filled. ***Update: went to the store yesterday (my 4th visit) and requested the prescription be refilled while I waited, as I would be going out of town and needed it before I left. They finally sent me home with a prescription, but when I got home I realized it was the wrong medication.

Did they change to not filling prescriptions in store? Took an HOUR waiting.used to be quick, order came in around 10:00, I got there at 3;15 had to wait in store for an hour

try to call and someone picks up the phone and just hangs up. pharmacy is poorly managed with inadequate staffing. the number of customers far outreaches the number of available people working. i always dread having to deal with them because it can take a lot of time and sometimes people there are not nice.

Long story short, the pharmacy has been getting my prescription wrong for THREE YEARS. Each time I would call a refill in, I was treated as though I was the problem. The staff was extremely rude and not helpful whatsoever while I was trying to figure out why I had this problem. Eventually, I was told "it is fixed, you can pick up your prescription tomorrow." No apology. I did speak with the pharmacist who offered an insincere apology and as per the norm, my prescription was not ready when I went to pick it up. This was one of the worst customer service experiences I have ever experienced. It could be used as a "how NOT to treat customers and what NOT to do" lesson.

Called in to get refills for the 1st time at this pharmacy ( was previously told I had to call and couldn't use the automated refills)Left a voicemail. More than 48 hours later and no call back. Tried to call the pharmacy and never reached a human. Going back to the Great customer service at the Windsor Heights HyVee. It will be worth the drive!!

Been waiting in the drive-thru for 10 minutes and they wont even answer the call button. I called the store to ask if someone was working the drive thru and they told me they were busy and suggested I go inside. Whats the point of having a drive thru then? They would rather have sick people come into the store and expose others. The least they could do is answer the button and ask you to wait for service. I plan on transferring our future prescriptions to another pharmacy.

Drive thru is broken and when you call the number they showed then you get a 30 second commercial and then you choose the option to be put on the line with a representative and it says all lines are busy. With who? I'm the only one in the drive-thru. Like.... Who designed this?

The service at this parmacy is the worst ever. Rarely do they have the prescribed medication available, including colonoscopy prep. You have to either go to another store or wait till the next day. If I am ill, I don't want to drive around to another HyVee pharmacy, nor do I think it is my responsibility. I chose this pharmacy 17 years ago because it is close to my home. However, I have decided nearness to home isn't worth the aggravation.

Every time I call for renewal, which can’t be done through the automated system, the rep on the phone has a nasty attitude with me despite my calm and friendly tone.

Rude female in the pharmacy, thank you.

The lady with the glasses was very short with me and suggested I go to another pharmacy

Very clique-y. And the woman with the glasses thinks she runs the place and is always rude

Carolyn is rude