Firestone Complete Auto Care

The staff really came through when we needed them. We got a flat tire on I35 during rush hour. They went to another location, picked up our correct tire size, and got us on the road as quickly as they could, even though they were short staffed. Big clean waiting area. Just don't use the restroom. :-D

I was a walk-in using the CarAdvise App to get a discount on windshield wipers. I was greeted immediately and was told what the price would be. It was a little bit higher than what aI was quoted through the app, but still less than what it would have been if I just purchased the wipers without the app. He also put them on for me. I appreciated the service and that it was done immediately even though I was a walk-in customer without an appointment.

Great location for Vehicle inspection! I waited less than 5 minutes for my vehicle to begin the inspection. Well staffed with 5 bays open at all times. The manager on Duty was kind and efficient. Handicap accessibility ramp with 2 Handicap spots right out front. Comfy seats, TV, coffee and water while you Wait!😊

Good service, good attitude, good teamwork and energy between the guys even in the last half hour before close, and they seem genuinely interested in keeping customers appraised if there’s a delay or issue. The music coming through the wall from the shop is pretty good, too. The jackets say Steve / Steve / Abraham. Good guys.

Very good customer service and communication. Hard to come by those attributes these days. Good experience and why I return here every time.

They are the best my son had a misfire and the mechanic came in on his day off to make sure he got back to colorado on time.

Firestone did a wheel alignment for my vehicle and did a wonderful job. It took them around an hour. Jason was super nice and explained exactly what they did.

Great staff and very friendly service. I went in for a state inspection at about 4pm Friday and expected a long wait. To my pleasant surprise they got to my vehicle very quickly and had my inspection completed quickly. The two staff members I interacted with were both very friendly and I truly enjoyed my conversations with them. Just an unexpected great experience. I highly recommend this place for your car care needs.

It was excellent! I got there 10 minutes before they closed and being a female it was not wise for me to drive around with a tire that is low on air. The guy happily help me out. So for me this is a great place.

I've been to this location three times now, with two different cars. The first time I ended up there thanks to a nail deciding one of my tires would be a good place to hang out. Maybe nails get a kick out of that, but my poor tire was so traumatized it couldn't even be repaired, so it had to be replaced. The work was completed in a reasonable amount of time for a reasonable price, and I haven't had any issues with it.

The second time, I needed state inspections for both cars. They were completed quickly, and the info transferred to the state database right away, so I was able to go online and renew the registrations that same night. Also needed to get the routine checkup sort of inspection for the older car, but I hadn't made an appointment and they were really busy, so I made an appointment for a few days later.

The checkup did take a little while, but they check a heck of a lot of things, so that's to be expected. Due to the car's "symptoms," I'd thought it had a brake issue, and it would've been easy for a dishonest shop to just go along with that and charge me who knows how much for work I didn't need. Turned out the tires were just out of balance, and taking care of that was covered by the tire warranty.

A few other things were found that need to be addressed, but the breakdown of the estimate was very clear in differentiating between preventative maintenance, routine maintenance, and actual issues that should be addressed soon (but don't present any immediate hazards).

All three service advisors I worked with were friendly and helpful in explaining everything, and I appreciate that they didn't do any of that high pressure sales pitch nonsense like so many places do. The mechanics all did good work, and no one did anything to mess up either car when they drove them. I received much better (and cheaper) service here than I did at the dealer where I bought one of the cars. I won't be taking my car back to that dealer, but I will return to this Firestone.

I called this store today at 5:45pm with a nail in my tire. Wasn't sure if they could get me in, but Mike was great! He said if I have patience he would get me back on the road. They were great and the wait wasn't too bad.

This came after I had stopped at the location on Randolph and they with an empty bay told me they could get me in tomorrow.

I’m new to Texas from Springfield Mo and I’m pleased to say that I received great service at this new location as I did back in Mo. It’s always nice to see store separated by hundred of miles putting an emphasis on treating their customers well. After visiting two separate locale shops who told me different things and were not able to help I was upset that it was going to be an expensive repair to my vehicle possibly exceeding several thousand dollars. I took the car to Firestone and dropped it off, they were willing to take the time to throughly check the vehicle unlike the other shops. They were upfront and clear it might take a few hours because they had to fit me in between appointments, luckily I live just down the road so that wasn’t a big deal for me. After a few hours I got a call and the vehicle was ready and it was only going to $10 to the repair! They determined it was a loose air box and tightened the bolts and my car no longer made the noise it had been! After leaving I drove around a bit to make sure it didn’t come back. The car is complete fixed and does not make any noises any longer! I am so thankful that firestone was willing to take the time and help me out! Service like this is what keeps customers coming back! I look forward to working with this location in the future!

They are awesome. Due to the need to maintain absolute self isolation I could not go into the store. Tbey met me outside, let me bring a chair to sit in outside while I waited and did a great job with my four new tires. Friendly, cheerful and professional service.

Jo Ann was great. I took my car in to repair several tires. They worked me in the same day. They were very good at communicating problems with each tire and did excellent work. When they found that the second tire could not be repaired, they waived the extra fee after pro-rating the tire. I will definitely come back!

I had a rental car that should have been serviced before leaving Clearwater Fl for Texas. The cars warning light showed only 3% oil life. I found that Firestone Tires Service was their contract service provider and contacted Steve at this facility and he accommodated me in a very reasonably fast time. Excellent customer service!

Only place we have routine maintenance done on our vehicles. The Manager and employees are very friendly, prices are reasonable, and service is great. They work a little slower than the express oil change places, but we trust our vehicles with their ASE certified mechanics. We normally drop one vehicle off in the morning and return in the evening. Got a great deal on tires here, and the free rotate and balance is awesome.

Tires were running low, stopped by this afternoon and Abraham was great! Immediately took care of it with a smile and great Customer Service. Thanks Abraham!

Thank you so much to Joann and Jason for being so kind and staying open for us to fix our tire problem. We were heading back to Houston from a family trip when our tire gave out on I-10 on a Sunday. After calling a few places that said they were already closed (it was around 5:30pm) we found this place through google. When we got there my husband explained that we needed to get home tonight. They were so nice to help us out since it was already 6pm and they didn't have to stay open. They worked on our car and got us back on the road as quickly as possible. Thanks again for your kindness and excellent customer service.

So I was filling up my tires with air at Murphy’s express across the way from fire stone and noticed one of my caps was missing on my tires. I went into Firestone and asked if they had any caps for sale. The gentlemen was very nice and gave me on for free. Thank you y’all for being awesome and helpful!

Very friendly and knowledgeable staff. The store manager is amazing and all the mechanics take the time to explain whatever is going on with your vehicle. They also take the time to explain different courses of action that may resolve the issue. They genuinely care about your safety on the road.

Namond Travis