AT&T Store

They made sure I was able to go home with the phone I had been wanting even though they weren’t in stock. They contacted another store (Deltona) and made a “transfer” so I could pay at the store I was already at and just go grab the phone from deltona. Little bit of extra driving but definitely worth it considering I didn’t have to wait for shipping to get my new phone! She was so sweet and accommodating! Very grateful I went to them!

Thank Steve, and Amber for your INCREDIBLE customer service. We went to the AT&T down in Orange City and they did not take the time to acknowledge us when we arrived so we left, but the minute we arrived at this AT&T location. Amber and Steve greeted us and made us feel so welcomed. Steve, took the time to get to know us. We bought a new home and Amber was very knowledgeable and efficient. We will definitely be back! If I could give this a 10 star rating, I really would. We will make sure to invite our friends to this location. Thank you, again!

I felt like I was a valued AT&T customer! She was professional, knowledgeable and answered all my questions with enthusiasm. I wish all my experiences were as great as this!!! 5 out of 5 stars!!!

Today I went in with a broken phone and another line needed an upgrade. HEATHER AND STEVE WERE ABSOLUTELY AMAZING! They made sure everything was completed to the end. Fantastic customer service. Built report with me and I left completely satisfied. Definitely glad this is my new local store and can't wait to see them again!

Alia was both professional and gave personal assistance. She was patient and made me feel like a valued customer.

I recently had the privilege of witnessing unparalleled customer service at the AT&T store, thanks to Mr. McDuffy. He is the epitome of what top-tier customer support should look like, and I felt compelled to share my experience.

Upon arriving at the store this evening, I was momentarily delayed outside on a call. A young lady had already entered just moments before me. When I finally made my way in, I was informed by Mr. McDuffy that he had just started assisting her and that it might be a bit of a wait since he was the only staff member present. Instead of feeling frustrated, his transparent communication convinced me to wait.

The challenges the lady presented were not straightforward: a dead phone, complications with a business account, and more. But Steve's approach was exemplary. His empathy was evident when he acknowledged how vital her phone was to her. Whenever he hit a roadblock, he sought solutions with determination, even consulting with peers (over the phone) for answers. Acknowledging that the business account was new for him. His meticulousness stood out when, after getting her a new phone, he ensured it was in her preferred color and then verified its proper functioning by ensuring incoming calls were active.

When my turn came, even though my requirements were minimal, Steve's consistent dedication to providing exceptional service did not waver. While conversing, he shared that he was actually about to take a break when the lady walked in. Yet, her evident distress made him prioritize her needs above his own.

Steve's commitment to his customers goes beyond his job description. If the young lady didn't return to acknowledge his support, I certainly felt the need to. I wholeheartedly recommend anyone in need of assistance to visit Mr. McDuffy at AT&T. His service, patience, and dedication are a rarity, and he truly deserves recognition for his outstanding work.

A big thank you, Steve, for setting such a high standard in customer support. You are indeed a gold star employee!

Heather and Stephen helped me tremendously after Apple Altamonte messed up my phone repair so bad. Apple Altamonte let me leave the store without ever transferring my eSIM, but Heather and Stephen were amazing and helped me so much when it wasn’t even their problem. I will certainly go back to this AT&T store and recommend it. The customer service was just phenomenal.

I came in last week to get a new phone for my son. Heather was extremely helpful getting us all set up quickly and efficiently. Her friendly service was much appreciated!

We had phones to activate, screen protectors to purchase and a new line to activate. Heather was so helpful and nice! Thanks for the easy experience.

Alia found us a great deal on a group plan. Thanks for the great service.

I had a girl by the name of Heather Thierry. She was absolutely wonderfull. me being 70 years old. She was able to explain thing and layman terms so I could understand. I jusy hope that she works there for more than 6 Months. Please tell Heather that i said thank you.

I Had to come by the store to setup my phone to my account, after getting off the phone with att over the phone because, there only resolution was to go by the store. So I met Mark from this store and the man was great he worked with me for over a hour to get my issues resolved. Fantastic!! Thanks for all your help!

Amber provided excellent customer service trying to diagnose my issues with iPhone. Successful in educating me on function tips requested. Felt “issues” were with the device and require prompt visit to Apple Store to resolve.

The new General Manager was amazing and so helpful for my mom and I. He was super friendly and took his time with us in setting up our new Apple watches and phones. Thank you so much. If you need any help with your phone Mark is the man to talk to! 🙏

We were interested in a new cell phone and ended up getting 2. Heather was incredible.

My boyfriend and I were just in there earlier today so I could get a new phone and switch to his phone plan. Anthony helped us with it all, and he was awesome! He was very helpful, and for someone who is still new, he mostly knew what he was doing! He did know everything he was talking about, and any time he had a question, he didn’t hesitate to ask the girl he was working with (unfortunately, I didn’t catch her name). He took great care in making sure I got the phone I wanted, and put more effort into putting on my screen protector and phone case than I would have! Thank you, Anthony, for such a great experience!

My family has been coming to this store for a while now. We have always been given excellent customer service. Jose and his staff always treat my husband and I with respect and never make us feel like we should know the answers to the “silly” questions we ask. I wanted to make sure y’all know how much we appreciate it. Jose spent a lot of time with us today working out a few problems we were having with our phones and was very patient. Thank you!

Just got new phones yesterday at the AT&T store on South Blvd near Starbucks. Tony helped us and he was awesome. He set us up answered our questions and helped me with problems that I had with some programs. If you ever need help with your AT&T phone go there and ask for Tony . You’ll be glad you did because he knows phones.

Never in my life have I been to a store where the staff was so positive, friendly, and helpful. I was amazed at how efficient Roy, store manager, and Jose, sales associate, were with my interaction. Even after one whole year of me being in the store location, I still have fond memories of how the representatives went above and beyond with my customer experience, creating a fast, easy, and comfortable environment for all in the store. I have only wonderful things to say about their branch and will encourage and recommend AT&T to everyone I speak with. If you have questions about your service or are needing help choosing a new phone, go to this store. 10/10 recommend!

I have had the same cell phone account since 1994. Always staying with AT&T.

Jose is the exact reason why. There is so much competition out there for “cell service“. Professionalism, support, friendly attitudes, helpful associates… Those are what I look for and that is exactly why I have had the same account since 1994.

When I walked into the store today to make a major change, I was happy that he was there because I knew he was a good one. I was right, again. Not only him but his associates are so helpful and professional and I’m not going anywhere.