The UPS Store

This UPS location is the best one I've ever been to! Especially after the management change last month, ive noticed a lot of change. The staff here is friendly, knowledgeable, and always willing to go the extra mile to help. Whether I'm dropping off a package or picking up a delivery, the process is always smooth and efficient. The facility itself is clean, well-organized, and equipped with the latest technology to ensure quick and accurate service. I appreciate the exceptional service I receive every time I visit this UPS location. Keep up the fantastic work!

This has became the best UPS store lately. I highly recommend. They get you in and out and actually take care of what you need done.

Thank you for taking me up at the last minute, even though you guys were closed. Really appreciate your customer service.

Douglas from the UPS store on Thompson Lane went out of his way to assist us with a tracking/delay issue. His customer service was great and he was very reassuring on our situation and making sure he did everything he could to help us. He probably saved us over 4 hours being on calls with customer support

I was looking for a package that said it was delivered for over a week. Called a few different locations, UPS Customer Support, but kept getting nowhere.

I figured I would stop by a physical location I hadn’t called yet. When I went in I was a bit frustrated. The manger noticed I was frustrated and went above and beyond to help me. He found which location my package was in (one of the places I already called, and they told me they didn’t have it) and he even printed me out proof that it was delivered there so I could bring it to them.

In a world where people don’t care about their jobs, and are constantly doing the bare minimum, it was so refreshing to have someone go above and beyond to help. 10/10 highly recommend this location. To the manager, if your reading this, thanks again!!!

I brought my parents to store 4687 to have paperwork notarized. I would like to thank Douglas for providing great customer service. He not only made my father comfortable inside the store but he also walked out to our car where my mother was to bring the paperwork to her to sign. She is handicapped and couldn't walk in the store.

major stroke

Mr. Douglas is always professional, and courteous. His Notary fees continue to be customer friendly. I found that calling ahead to ensure service availability on weekends can be a wise time saving measure.

Douglas and the team at this store are great. They saved an important package for me from being returned and lost forever. They are also working super hard after the tornado destroyed the UPS Store in East Nash, so give them an extra thanks when you see them!

Update 5/16/17: Still the friendliest staff around!

Best experience I've had at a place like this. They were eager to help me ship a huge and heavy box, and patient when I had some trouble working out the details with the recipient. Every employee I interacted with was friendly, especially the manager (or owner).

This is my new go-to place for shipping.

I recently had what I assumed was an irregular situation and I badly needed the UPS store's staff to help me. I'd essentially realized I had posted a package earlier that day that wasn't ready to send off to its destination. I couldn't believe I'd messed that up and was not only frustrated with myself but also very concerned I'd made an incorrectable mistake. When I called I honestly anticipated they'd assert there was nothing they could do, but not only was Don/Doug(?) understanding, he went above and beyond...did an irregular thing to meet my need. I appreciated it so much I'm not quite at the end of breathing a long sigh of relief. I go to UPS a fair bit already, and that experience affirmed I'm making at least one good decision, even if Don...or Doug (embarrassed I can't recall his name right now but I was pretty distressed at the time) helped me avoid a potential disaster in lieu of another one.

This UPS store is like "Cheers". A neighborhood small business support lifeline. They are fast, efficient and care to get it right whether it is shipping, scanning, copying, faxing, printing and collating, or gently packing irreplaceable dishes fr my grandmother. They do it all and save me time at reasonable cost. Go visit Doug and his great team!

The team members at the Thompson Lane location are helpful, friendly, efficient and have gone out of their way to be helpful with any package I have brought to them. From a simple scan of a dropped off package to carefully packing and shipping my parcels. Thanks for the great service!

At our store, D.Luxe Home, we just love Douglas at the Berry Hill UPS. He's fantastic at making sure our products to clients are picked up, packaged, and sent out for delivery. Amazing customer service. Great attitude. Always a smile on his face.

I've been to this location a few times. Because of the past experiences I drove from Antioch to this location to get something notarized. I had problems with my card and they did it on the house.. I would give them 10 stars if I could.. Thanks for your great service..

An older gentleman helped me out, he was EXTREMELY helpful but repackaging my package with extra wrap to keeo it safe but to also cut my shipping cost in half. 10 thumbs up sir!!! Give him a raise forreal.

Douglas made our day! He went above and beyond to help us with our amazon return. Amazing customer service. We were so impressed and grateful.

This location is awesome!!! Although they were very busy, the two ladies who assisted me did a great job with instructing me on what I needed to do and made the process very easy all while being kind and making me feel like a valued customer, which I greatly appreciate.

Douglas and his team helped me so much with shipping 8 large packages! They were all very nice and friendly every time we talked with them! We were in and out of the store in less than 10 minutes.

This was hands-down the most helpful UPS store I’ve ever been to. They were professional fast and efficient.

Douglas went above and beyond to help ! It was the best customer service experience I have EVER had. I was printing hundreds of flyers, he resized, cut, printed, etc. Great experience!!